Ecommerce Manager Americas

Ecommerce Manager - Americas

Full-time | Ecommerce| Location - Olathe, KS

TVH is seeking an experienced Ecommerce Manager - Americas to lead one of our ecommerce platforms (B2B/B2C), with a focus on driving sales growth and delivering a seamless, customer-centric digital experience.

As a key contributor to TVH's global ecommerce strategy, you will play a critical role in enhancing customer retention and supporting the acquisition of new customers across the Americas region.

In addition to your direct responsibility for ecommerce performance, this role also involves project and change management, ensuring the successful delivery of ecommerce initiatives that align with our broader digital transformation goals.

YOUR ROLE AND RESPONSIBILITIES

You'll deliver short and long term projects that support the business strategy. This will involve:

• Shape the strategic vision for ecommerce initiatives by leveraging design thinking and agile methodologies to deliver impactful customer and business outcomes on time.

• Facilitate cross-functional collaboration by aligning creative, business, and technical stakeholders to ensure project success.

• Develop and manage project plans, overseeing timelines, activities, and deliverables to execute ecommerce projects effectively.

• Drive proactive communication, tracking schedules and dependencies, identifying risks early, and collaborating with teams to remove obstacles and keep projects on track.

• Define the format, features, and user experience of the webshop to ensure clarity, ease of use, and a seamless customer journey.

• Collaborate with key business stakeholders to gather, analyze, and validate requirements that support improvements to business processes, policies, and information systems.

• Lead the development and execution of the ecommerce roadmap in close partnership with the Ecommerce Product Owner and internal/external development teams.

• Conduct A/B testing sprints to continuously optimize platform performance.

• Define and manage the site navigation structure to align with product strategy and SEO best practices.

• Analyze search behavior, sales data, and inventory levels to recommend the most efficient product catalog structure for optimal platform performance.

• Implement enhancements to product presentation, ensuring consistency and clarity across the ecommerce platform.

• Continuously improve the user experience (UX) to support engagement, conversion, and customer satisfaction.

• Monitor performance through analytics, evaluate the impact of changes, and implement data-driven countermeasures as needed.

• Establish key performance indicators (KPIs) for ecommerce, covering both commercial and technical metrics to effectively measure success.

• Track and analyze webshop performance, including conversion rates, funnel analytics, marketing ROI, and overall customer experience.

• Attend applicable training programs and professional conferences.

HOW TO SUCCEED / YOUR PROFILE

We're looking for someone who can come up with simple solutions to complex problems. To join us you need:

• A bachelor's degree or equivalent professional experience is preferred.

• 10+ years of experience in the field of digital/ecommerce

• Experience with ecommerce (both B2B and B2C preferred), UX design, conversion rate optimization, and digital marketing.

• Previous leadership experience in ecommerce or digital environments is preferred.

WHAT'S IN IT FOR YOU

You'll be part of a people-centric culture, where your well-being matters. Our comprehensive package offers standard benefits such as medical, dental, and vision, plus unique benefits such as our onsite health clinic and our incredible dollar for dollar 401(k) match up to 6%. At our HQ, there's an on-site preschool, restaurant and where you can get active or enjoy our regular team get-togethers.

We also offer:

• Hybrid work schedule

• Opportunities for professional development, including access to LinkedIn Learning and many in-house/external training courses

PEOPLE ARE AT OUR HEART

TVH is a global business with a family atmosphere, where people are at the center. We value clarity, mutual respect, kindness and open communication. Our people are down-to-earth, easy to work and engage with. We welcome differences and celebrate new ideas.

ABOUT TVH

TVH is a parts specialist for quality parts and accessories for material handling, industrial vehicles, and construction and agricultural equipment. Working at TVH is opting for a company that excels as an international market leader and is well-known for its unstoppable craving for innovation.

We celebrate diversity and are committed to creating an inclusive environment for all employees. We welcome applicants of all backgrounds and believe our differences make us stronger. Employment decisions are made without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, national origin, age, disability, genetic information, veteran status, or any other protected status in accordance with applicable laws.

Questions?

Haily Park

haily.park@tvh.com