Manager, Infrastructure Engineering

Duquesne Light Company, headquartered in downtown Pittsburgh, is a leader in providing electric energy and has been in the forefront of the electric energy market, with a history rooted in technological innovation and superior customer service. Today, the company continues its role as a leader in the transmission and distribution of electric energy, providing a secure supply of reliable power to more than half a million customers in southwestern Pennsylvania.

Duquesne Light Company is committed to creating a culture of inclusion. We value and respect the unique differences and experiences of our employees. We believe that our differences lead to better collaboration, innovation and outcomes. We want you to join our team!

We not only power the grid, we are the grid.

For more than 100 years, Duquesne Light Company (DLC) has provided safe and reliable electric service to communities in southwestern Pennsylvania. Today, our core values of safety, integrity, dependability, equity and community enable us to serve more than 600,000 customers in two counties, including the city of Pittsburgh. We are committed to safely powering our customers' lives while playing a leading role in our region's clean energy transition. Our vision is to create a larger-than-light, clean energy future for all by delivering exceptional results today and boldly harnessing opportunities for tomorrow. In doing so, we can ensure a cleaner, healthier and more equitable community for generations to come.

Overall Purpose:

The Manager, Infrastructure Engineering is a self-motivated individual with strong project management, problem-solving and analytical skills. The Manager will lead a team of highly talented Windows Engineers to facilitate the administration of DLC's Windows based computing environments. The Intel Server team is team of eight people.

The Manager will provide the leadership required to support these primary functions: Microsoft Server 2022, Microsoft Configuration Manager, Intune, Active Directory, SQL Databases, O365, VMware, Nutanix Hyperconverged infrastructure and an increasing transition of infrastructure to the Cloud. Assist in driving an "infrastructure as code" mentality throughout the organization and demonstrate a passion for automation concepts and tools. The Manager, Infrastructure Engineering has the responsibility for maintaining critical applications' uptime and reliability as well as collaborating with business leadership to identify technologies that drive operational efficiency and value.

Location: Hybrid, downtown Pittsburgh, Pennsylvania

Responsibilities of the manager include, but are not limited to:

• Manage day to day operations of a highly virtualized Windows compute infrastructure.

• Ensure all server systems comply with DLC regulatory and cyber requirements.
• Manage Windows Server related projects and prepare and present status updates for leadership.
• Supervise the preparation and presentation of status updates for team assignments and projects.
• Drive automation of Windows systems to improve server build process and minimize toil on repeatable tasks
• Develop, manage, and own technology roadmaps for Windows, SCCM and M365.
• Forecast system demands and recommend upgrades, expansions, and reconfiguration.
• Resource planning for team members, server capacity, infrastructure growth and EOL assets
• Provide input into strategic compute infrastructure plans and help drive alignment with application teams, cyber security, and business.
• Collaborate with cross-functional teams (e.g., PC Support, IT applications, Networking, IT Operations, Linux Infrastructure, Customer Service etc.) to develop plans and end-to-end solutions.
• Provide status reporting (availability, performance capacity utilization, and lifecycle management)
• Create and maintain process & policy documentation.
• Work with auditors to remediate and closeout all remediation, regulatory, and audit findings.
• Assist with Request for Proposal (RFP) and Request for Information (RFI) development in coordination with Supply Chain.
• Responsible for risk registry and change management process for Windows server infrastructure and SQL Databases
• Practice good judgment and escalate when necessary to keep management informed.
• Support the development of the 5-year capital plan for assigned area.
• Development and leadership of team members, and performing required people management activities.
• Provide ongoing maintenance of applications or tools within area of responsibility.
• Represent DLC and participate in industry forums and user groups.

Qualifications Required:

• Bachelor's degree in a computer science, engineering, or related technical field.
• Seven (7) years related experience.
• Equivalent experience/certifications/degrees will be taken into consideration in lieu of specific requirements.

Qualifications Preferred:

• Previous IT management experience.
• Utility Experience
• Understanding of NERC/CIP requirements and experience working in a NERC/CIP controlled environment.
• Project management and execution experience.

Skills Desired:

• Strong interpersonal, communication, organization, creative, and leadership skills with the ability to exhibit sound judgment. Able to express verbal and written information effectively.
• Empathetic leader who can collaborate with others in the organization and develop a team that is able to support Duquesne Light Company's vision and leadership standards.
• Experience with some or all the following: Evaluating alternative IT Solutions, developing IT roadmaps, project management, ITIL background preferred, vendor management and RFP issuance and evaluation, supporting vendor developed applications.

Scope

Primary focus is on day to day management of operational execution. Also develops and exercises business plans, policies, and procedures. Contributes to proactive planning exercises of management team as requested. Trains and develops staff. Plans the work flow. Looks for areas of process improvement and directs available resources to accomplish this. Leads changes and implementations for direct team as pushed down through the organization.

Decision Impact

Resolves problems of a greater complexity than the Supervisor level. Improves existing processes and systems using conceptualizing, reasoning, and interpretation skills. Solutions require thorough understanding of business strategies and issues. Defines broad based solutions that would require consideration of wider implications on organization results & resources.

Hybrid Work

Position follows our hybrid work model, with a minimum of two days working in the office and the remaining days working remotely. Reporting location and frequency may be subject to change based on job role and department needs.

Storm Roles

All Non-Union Employees will serve in storm roles as appropriate to their role and skillset. Please be sure to discuss storm roles with the hiring manager for this position, as duties can vary across the Company.Examples of storm roles could include but aren't limited to duties such as: working with operations for service center support or with the communications, customer service or government affairs teams to respond to public and customer requests for information, etc.

Data Governance

Utilize data to make business decisions as appropriate for the position, support data stewardship activities and partner with IT on underlying data needs.

EQUAL OPPORTUNITY EMPLOYER

Duquesne Light Holdings is committed to providing equal employment opportunity to all people in all aspects of the employment relationship, without discrimination because of race, age, sex, color, religion, national origin, disability, sexual orientation and gender identity or status as a Vietnam era or special disabled veteran or any other unlawful basis, as defined by applicable law, and fostering a workplace free of unlawful discrimination and retaliation. This policy affects decisions including, but not limited to, hiring, compensation, benefits, terms and conditions of employment, opportunities for promotion, transfer, layoffs, return from a layoff, training and development, and other privileges of employment. An integral part of Duquesne Light Holdings' commitment is to comply with all applicable federal, state and local laws concerning equal employment and affirmative action.

Duquesne Light Holdings is committed to offering an inclusive and accessible experience for all job seekers, including individuals with disabilities. Our goal is to foster an inclusive and accessible workplace where everyone has the opportunity to be successful.

If you need a reasonable accommodation to search for a job opening, apply for a position, or participate in the interview process, connect with us at HR@duqlight.com and describe the specific accommodation requested for a disability-related limitation.