Program Coordinator

Position Title: Program Coordinator

Department Name: GGU Worldwide

Position Reports To: Associate Director of Administration and Partner Support, GGU WW

FLSA STATUS: Salaried; Exempt

Salary: $68,640

Benefits: The University's comprehensive benefits program

BASIC FUNCTION AND SCOPE OF JOB:

The Program Coordinator provides timely, high-level administrative and academic support to GGU Worldwide's Faculty Directors and Deans. This position is responsible for supporting the day-to-day administrative and coordinative operations of various international partner programs, requiring strong attention to detail, excellent interpersonal skills, cross-cultural communication, technical skills, a commitment to student-centered service, academic quality assurance, and accreditor compliance. The role demands the ability to multi-task and adapt to varied responsibilities and time zones across GGU programs, departments, platforms, and geographies. The Program Coordinator provides dedicated administrative and logistical support for the GGU Beacon Education (China) partnership and the Registrar's Office.

ESSENTIAL FUNCTIONS:

• Work collaboratively as part of the GGU Worldwide administrative team to deliver timely, quality, and focused care and support to students, faculty, staff, and partners.
• Assist GGU Beacon Education (China) Faculty Director with course scheduling, syllabi management, instructor selection, student evaluations, timesheet tracking, record keeping, and other academic operations.
• Support Beacon Education (China) partnership, including pre-admission, enrollment, verification, course enrollment, attendance monitoring, student standards status, WASC reports, translation/interpretation, and academic quality initiatives, etc.
• Support Registrar's Office with Chinese language translation and verification and accuracy of student's names and other information.
• Use platforms such as Curriculog to support curriculum changes and Smartsheet to manage course schedules.
• Serve as the point of contact for partner adjunct faculty onboarding, support, and coordination.
• Monitor and track student grievances and the appeals process.
• Assure GGU Worldwide courses and programs in the GGU Catalog, all websites, and social media pages are up to date in both English and Chinese.
• Course schedule planning, coordination, confirmation, and oversight.
• Closely monitor adjunct faculty calendar working hours cap for state and federal compliance.
• Closely monitor faculty-student course engagement in Lumina LMS and provide timely feedback per WASC guidelines.
• Coordinate with other university departments, including Student accounts, Division of Student Success, facilities, schools, among others.
• Assist deans, faculty directors and faculty on outreach, partner relations, and students' associations.
• Schedule and coordinate appointments and meetings; utilize strong judgment in managing priorities of requests and escalating as necessary for resolution and/or prioritization.
• Prepare documents, reports, agendas, presentations, and related materials.
• Assist with Beacon events, orientations, immersions, commencement, and other activities.
• Provide language translation for GGU faculty, staff, and students.
• Other duties as assigned.

QUALIFICATIONS:

• Education requirement:
  
  
  
  • Bachelor's degree; Master's degree a plus
  
  
  
  
• Years of experience:
  
  
  
  • Two to five years' experience in academic program support role or similar is preferred.
  
  
  
  
• Knowledge of:
  
  
  
  • Proficiency in both English and Chinese is required.
  • Curriculog, Salesforce, Colleague, and Smartsheet are preferred but not required.
  • AI tools is preferred but not required.
  
  
  
  
• Direct job-related requirements:
  
  
  
  • CRM and Lumina (China) learning management system
  • High level of proficiency with modern office practices, procedures, equipment, and software, including Microsoft Office Suite, Zoom, MS Teams and other office technology.
  
  
  
  

• Skills and abilities:
  
  
  
  • Ability to work on-site at the San Francisco, California campus.
  • Ability to work off-site activities including but not limited to immersions, study tours, community events.
  • Strong interpersonal and bilingual skills with the ability to maintain positive and professional relationships with students, faculty, staff, and partners.
  • Ability to work in a multicultural, diverse, and inclusive environment.
  • Excellent interpersonal, administrative, communication, and organizational skills.
  • Outstanding command of the English and Chinese language in written and verbal forms.
  • Ability to effectively interpret, organize, and present information and ideas in writing.
  • Excellent project management skills, including ability to simultaneously manage several projects and activities, as well as use AI tools.
  • Work effectively both as a leader and as a team member to support departmental goals, providing assistance across programs while consistently prioritizing the best interests of students and graduates.
  
  
  
  

Supplemental Information

To apply: Please go tohttp://www.ggu.edu/jobsto submit an application, letter of interest, and a resume.

In applying for a position, candidates sign a consent authorizing a broader inquiry which may include reference checks, a motor vehicle check, and a third-party background check.

Golden Gate University is an equal employment opportunity employer. We support inclusive excellence and are committed to creating a safe and welcoming community for all.

University policy prohibits discrimination based on race, color, religion/creed, national origin, ancestry, age, sex/gender, sexual orientation, marital status, medical condition, physical or mental disability, gender stereotyping, and gender identity, gender expression, military or veteran status, taking a protected leave (e.g., family medical or pregnancy leave), or on any other basis protected by applicable laws.

The University has a strong commitment to the principles of diversity and inclusion, and to maintaining working and learning environments that reinforces these practices.The University welcomes and encourages applications from all demographics.

Circa/ HEJ