Manager, Security Operations

At Capital One, we dare to dream, disrupt and deliver a better way. Our goal is simple-bring ingenuity, simplicity and humanity to an industry ripe for change. Our Global Workplace Services (GWS) team is a dynamic organization where development matters as much as our ability to provide collaborative and secure environments that drive connection, innovation and business success. Our commitment extends beyond solutions; it embraces a culture of care. We value, celebrate and respect each teammate's unique talents, experience, and contributions.

The GWS Workplace and Retail Security team is seeking a highly skilled and experienced Manager, Security Operations. The Manager, Security Operations will serve as the physical security subject matter expert supporting Capital One's Retail Line of Business, which includes more than 300 locations throughout the United States. The successful candidate will possess the following:

• Strategic thinker

• Problem-solving and leadership skills

• A deep understanding of risk management

• Detail oriented and proactive in effectively managing security incidents

• Highly collaborative to build trusted relationships with internal and external stakeholders

• Effective communication skills, both written and verbal

• Project management skills

• Organizing and planning skills

• Ability to work independently as a member of the Retail Security team with responsibility for the Washington, DC, Virginia, and Maryland markets.

• Be flexible and adaptable

Key Responsibilities:

• Provide strategic consultation and solutions that mitigate physical and safety risks on local, regional and enterprise levels.

• Design, develop, and execute controls, tests, and programs to ensure Capital One retail locations are compliant with physical security requirements, exceed industry standards, and meet all necessary regulations to include the Bank Protection Act (BPA) ensuring the safety and security of associates, contractors, and customers.

• Proactively identify and mitigate risk.

• Quickly respond to and manage security incidents.

• Successfully manage security projects and initiatives.

• Partner with internal and external stakeholders, creating robust, trusted relationships to deliver the best in class safety and physical security program.

• Create proactive plans to engage and secure senior management alignment for safety and security initiatives that support the Retail business model and maintain business continuity.

• Partner with the Life Safety team, Retail Operations and other stakeholders to deliver training programs to educate Retail associates on security best practices and protocols.

• Actively participate in stakeholder and leadership meetings with clear and organized communication to provide physical security and incident response subject matter expertise.

• Deploy and manage contract guard resources within the assigned Area of Responsibility.

• Review and analyze data to assess and determine security and safety trends while developing and deploying risk mitigation strategies.

• Manage escalated and crisis situations with calm resolve and well managed counsel.

• Build and maintain partnerships with law enforcement, subject matter experts, and relevant industry professionals.

This role will require travel within the United State at approximately 20% of the time. You will also work in an on-call status outside normal business hours and weekends.

Basic Qualifications:

• Bachelor's Degree or military experience

• at least 7 years of experience in multi-site retail security, physical security, or law enforcement with a proven track record of managing security operation

• At least 7 years of experience building and leveraging relationships with law enforcement, industry, and physical security subject matter experts

• at least 3 years in a leadership role

• at least 5 years experience with security design and build protocols and best practices

Preferred Qualifications:

• Industry certifications such as CPP, PSP, or similar

• 8+ years law enforcement experience or liaison/engagement experience with law enforcement

• 5+ years experience executing tabletop exercises, rehearsal of concept drills, mock exercises, or similar

• 5+ years experience with security technology and related systems to include access control, alarms, and CCTV camera systems

The minimum and maximum full-time annual salaries for this role are listed below, by location. Please note that this salary information is solely for candidates hired to perform work within one of these locations, and refers to the amount Capital One is willing to pay at the time of this posting. Salaries for part-time roles will be prorated based upon the agreed upon number of hours to be regularly worked.

Candidates hired to work in other locations will be subject to the pay range associated with that location, and the actual annualized salary amount offered to any candidate at the time of hire will be reflected solely in the candidate's offer letter.

Capital One offers a comprehensive, competitive, and inclusive set of health, financial and other benefits that support your total well-being. Learn more at the Capital One Careers website. Eligibility varies based on full or part-time status, exempt or non-exempt status, and management level.

If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation, please contact Capital One Recruiting at 1-800-304-9102 or via email at RecruitingAccommodation@capitalone.com. All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations.

For technical support or questions about Capital One's recruiting process, please send an email to Careers@capitalone.com

Capital One does not provide, endorse nor guarantee and is not liable for third-party products, services, educational tools or other information available through this site.

Capital One Financial is made up of several different entities. Please note that any position posted in Canada is for Capital One Canada, any position posted in the United Kingdom is for Capital One Europe and any position posted in the Philippines is for Capital One Philippines Service Corp. (COPSSC).