New

Senior Claims Support Representative

QBE Americas, Inc.
tuition reimbursement, 401(k)
United States, Wisconsin, Milwaukee
Aug 21, 2025
Primary DetailsTime Type: Part time Worker Type: Employee Senior Claims Support Representative Location: Primary Sun Prairie -WI/ All Locations Work Arrangement: Hybrid The salary range for this role is:$23.75-45.00 per hour Part-time The Opportunity Support operational excellence, documentation integrity, and performance monitoring across North America Claims Support functions. You will be responsible for quality assurance, processing documentation, and data analysis, work processes transitions to offshore while embodying our core values of integrity, accountability, collaboration, innovation, and customer focus. Your New Role: Claims Support Oversight Monitor all Claims Admin functions to ensure consistency and compliance. Conduct monthly QA reviews and provide feedback on the claims admin team & report results to the Claims Operation Program Manager Update and analyze the Power BI Claims Admin Tracker weekly. Manage SharePoint Admin Claims Tracker data, including SLA and AHT edits. Documentation & Process Management Create, update, and continuously maintain NA Claims Support Desktop Procedures (DTPs). Draft charter enhancements and QA guidelines to support evolving business needs. Continuously maintain DTPs post-creation. Liaison & Collaboration Act as liaison between GSSC and NA: Answer process-related questions. Edit GSSC DTPs, ENOL Tool, and templates. Attend capacity planning meetings. Conduct annual GSSC DTP reviews. Lead transition of new tasks to GSSC: Perform FTE/SLA analysis. Collaborate with stakeholders. Train GSSC Admin on transition task Testing & Audit Prep Participate in UAT/PIV testing. Assist with preparation for annual audits Required Education * High School Diploma/GED Required Experience * 3 years relevant experience Preferred Competencies/Skills * Communicate information in a clear, well-organized, and professional manner Follow established guidelines to focus on details and complete tasks attentively and thoroughly Escalate issues when necessary Demonstrated interest in enhancing knowledge; seeks opportunities to learn and grow Effectively manage one's own time Complete tasks attentively and thoroughly with attention to detail Utilize established procedures to guide decision-making Maintain a professional, poised and positive demeanor Willingness to assist others beyond the call of duty Preferred Experience * Experience in the insurance industry or a call-center environment work experience in a paperless environment Preferred Knowledge* * Working knowledge of computer hardware and software, Microsoft Office Suite and database systems Principles and processes for providing customer service including meeting quality standards for services and evaluation of customer satisfaction Working knowledge of industry best practices and policies Working knowledge of accounting practices Working knowledge of vehicle service contract (VSC) and mechanical breakdown insurance (MBI) Compensation Package: The salary range for this role is provided above. This is the national range for location(s) listed. The salary offer will be decided based on the role's complexity, its location, and the candidate's professional background, including their education and experience. Beyond the base salary, regular full-time and part-time employees will also be eligible for QBE's annual discretionary bonus plan based on business and individual performance.We encourage all candidates to apply, even if their salary expectations fall outside of this range, as we are committed to finding the right fit for our team. QBE Benefits: We offer a range of benefits to help provide holistic support for your work life, whatever your circumstances. As a QBE employee you will have access to: Hybrid Working - a mix of working from home and in the office 22 weeks of paid leave for family growth, with 12 weeks available to all parents on a gender-equal basis Competitive 401(k) program with company match up to 8% Well-being program including holistic wellbeing coaching, gym membership, confidential counselling, financial and legal advice Tuition Reimbursement for professional certifications, and continuing education Employee Network and Community - QBE actively supports six Employee Networks, and many ways to give back to your community To learn more, click here: Benefits \| QBE US. Why QBE? What if you could have a positive impact - at work and in the world? At QBE, we're enabling a more resilient future - for our customers, communities, environment, and for our people. We're building momentum to achieve something significant and know our people are at the center of our success. Our industry offers interesting and varied careers where you can help people to protect what matters most. As part of the QBE team, you'll get to spend every day working with people who are passionate, talented and kind. And our international scale means we're big enough for your ambitions, yet small enough for you to make a real impact. Join us now, so you can be part of our success - and we can be part of yours! https://www.linkedin.com/company/qbe-north-america/ QBE is committed to providing reasonable accommodation to, among others, individuals with disabilities and disabled veterans. If you need an accommodation because of a disability to search and apply for a career opportunity with QBE, please inform our Talent Acquisition team to let us know the nature of your accommodation request and your contact information. Equal Employment Opportunity: QBE provides equal employment opportunities to applicants and employees without regard to race; color; gender; gender identity; sexual orientation; religious practices and observances; national origin; pregnancy, childbirth, or related medical conditions; protected veteran status; or disability or any other legally protected status. This position is not eligible for visa sponsorship. Applicants must be authorized to work in the United States on a full-time basis without the need for current or future sponsorship. Supplementary information US Only - Travel Frequency * NA US Only - Physical Demands * General office jobs: Work is generally performed in an office environment in which there is not substantial exposure to adverse environmental conditions. Must have the ability to remain in a stationary position for extended periods of time. Must be able to operate basic office equipment including telephone, headset and computer. Incumbent must be able to lift basic office equipment up to 20 lbs. US Only - Disclaimer * To successfully perform this job, the individual must be able to perform each essential job responsibility satisfactorily. Reasonable accommodations may be made to enable an individual with disabilities to perform the essential job responsibilities. Job Type * Individual Contributor Global Disclaimer * The duties listed in this job description do not limit the assignment of work. They are not to be construed as a complete list of the duties normally to be performed in the position or those occasionally assigned outside an employee's normal duties. Our Group Code of Ethics and Conduct addresses the responsibilities we all have at QBE to our company, to each other and to our customers, suppliers, communities and governments. It provides clear guidance to help us to make good judgement calls. Skills: Claims Administration, Communication, Critical Thinking, Customer Service, Data Entry, Detail-Oriented, Document Management, Insurance Claims Processing, Intentional collaboration, Managing performance, Microsoft Applications, Prioritization, Problem Solving, Risk Assessments, Time Management How to Apply: To submit your application, click "Apply" and follow the step by step process. Equal Employment Opportunity: QBE is an equal opportunity employer and is required to comply with equal employment opportunity legislation in each jurisdiction it operates.