| As a Group Enrollment Representative, you'll spend your day retrieving tasks in our CARE system, working tasks from start to finish in a production environment. You will be held to production and quality metrics. Your day will consist of managing eligibility processing, analyzing billing accuracy, and resolving customer and broker inquiries with efficiency and care. By ensuring data accuracy, compliance with contracts, and clear communication, you'll help maintain strong relationships and directly support the organization's ability to deliver reliable, high-quality service to policyholders. |
WHAT WE CAN OFFER YOU:
- Estimated Salary: Contract Analyst: $20.00 - $22.00, plus annual bonus opportunity.
- 401(k) plan with a 2% company contribution and 6% company match.
- Work-life balance with vacation, personal time and paid holidays. See our benefits and perks page for details.
- Applicants for this position must not now, nor at any point in the future, require sponsorship for employment.
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WHAT YOU'LL DO:
- Handles eligibility processing, responds to customer inquiries by investigating and resolving issues, and meets production, quality, and time service requirements while maintaining confidentiality.
- Establishes and maintains effective working relationships with company personnel to ensure successful program implementation and delivery.
- Evaluates and maintains the eligibility of certificate holders for enrollment to support claims, ensuring compliance with policyholder contracts and legal requirements.
- Communicates with policyholders and brokers to obtain necessary information, educates them on contract provisions, resolves eligibility and billing issues, and provides daily management updates on workload and inventory.
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WHAT YOU'LL BRING:
- Excellent customer service and human relations skills with good verbal and written communication abilities.
- Ability to effectively convey instructions and information to associates and customers.
- Strong math, analytical, and problem-solving abilities.
- Demonstrates sound judgment, creativity, and flexibility.
- Proficient in using personal computers, Microsoft applications, typing, data entry, and operating a computer keyboard and calculator accurately and attentively.
- You promote a culture of diversity and inclusion, value different ideas and opinions, and listen courageously, remaining curious in all that you do.
- Able to work remotely with access to a high-speed internet connection and located in the United States or Puerto Rico.
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PREFERRED:
- Knowledge of eligibility requirements, master contract provisions, and applicable federal/state laws
- Knowledge of contract provisions and their impact on the ability to collect premiums and determine eligibility
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We value diverse experience, skills, and passion for innovation. If your experience aligns with the listed requirements, please apply! If you have questions about your application or the hiring process, email our Talent Acquisition area at careers@mutualofomaha.com. Please allow at least one week from time of applying if you are checking on the status. Stay Safe from Job Scams
Mutual of Omaha only accepts applications from mutualofomaha.com/careers. Legitimate communications will come from '@mutualofomaha.com.' We never request sensitive information or extend job offers without conducting interviews. For more details, check our Hiring FAQs. Stay alert for scams and apply securely! Fair Chance Notices #Circa
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Mutual of Omaha
Contract Analyst: $20.00 - $22.00
paid holidays, 401(k)
Aug 21, 2025