O&M Customer Business Manager

Build your best future with the Johnson Controls team

As a global leader in smart, healthy and sustainable buildings, our mission is to reimagine the performance of buildings to serve people, places and the planet. Join a winning team that enables you to build your best future! Our teams are uniquely positioned to support a multitude of industries across the globe. You will have the opportunity to develop yourself through meaningful work projects and learning opportunities. We strive to provide our employees with experience, focused on supporting their physical, financial, and emotional wellbeing. Become a member of the Johnson Controls family and thrive in an empowering company culture where your voice and ideas will be heard - your next great opportunity is just a few clicks away!

What we offer

• Competitive salary

• Paid vacation/holidays/sick time - 15 days of vacation first year

• Comprehensive benefits package including 401K, medical, dental, and vision care - Available day one

• Extensive product and on the job/cross training opportunities With outstanding resources

• Encouraging and collaborative team environment

• Dedication to safety through our Zero Harm policy

• Check us out: https://youtu.be/pdZMNrDJviY

What you will do

Business manager responsible for profitability managing overall execution of customer portfolio . Meets contractual obligations and customer satisfaction objectives. Participates in contract renewal efforts. Analyzes overall JCI business with the customer to identify & communicate to the business, potential cost reduction opportunities and additional Facility Management offerings.

How you will do it

• Under general direction, oversees all work performed within assigned customer(s) to meet
  contractual obligations and overall customer satisfaction.

• Identifies execution and process improvement opportunities within assigned customer(s),
  develops and implements solutions to exceed customer expectations.

• Develops and maintains close working relationships at multiple levels within assigned
  customer organization(s), and communicates and promotes company-wide offerings
  and expertise by acting as single point of contact.

• Develops and maintains close working relationships with general, mechanical and electrical
  contractors, and engineers, that regularly contract with assigned customer(s).

• Partnering with JCI sales and operations management teams, develops account expansion plans and
  pull-through of additional JCI offerings.

• Participates in contract renewal efforts and promotes expansion of contract scope.

• Meets profitability objectives of all scopes of work within assigned customer(s).

What we look for

• BS Degree or equivalent is preferred.

• Minimum 8 years HVAC / Facilities experience preferred.

• Experience working within large, complex Healthcare facilities.

• Demonstrated leadership ability and excellent communication and interpersonal skills.

• Proven ability to manage multiple teams simultaneously and communicate effectively with customers.

• Progressive knowledge of HVAC and Building Automation systems.

• Operational knowledge of other disciplines, i.e. engineering and sales, to communicate/integrate within those areas.

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