Manager, Technical Support

Koch Business Solutions, LP
life insurance, parental leave
United States, Texas, Georgetown
Aug 19, 2025
Your Job We are seeking a seasoned and strategic Manager, Technical Support to lead a high-impact team within our Aerospace and Defense division. This role is ideal for a dynamic leader who thrives at the intersection of technical expertise and customer engagement, and who is passionate about driving business growth through innovative solutions and team development. Our Team You'll be joining a collaborative and fast-paced division focused on delivering cutting-edge solutions to Aerospace and Defense customers. Our team bridges the gap between engineering and sales, ensuring technical excellence and customer satisfaction across every engagement. What You Will Do Lead and mentor a team of technical sales support specialists, fostering a culture of collaboration and customer focus Develop and implement strategies to optimize technical sales support processes and tools Act as a key liaison between sales, engineering, product management, and R&D to ensure seamless solution delivery Support complex customer engagements, including technical presentations and negotiations Drive performance through KPIs, training initiatives, and continuous improvement efforts Stay ahead of industry trends and regulatory changes to maintain a competitive edge Champion issue resolution during the sales cycle to ensure timely and effective customer support Who You Are (Basic Qualifications) Bachelor's degree in Engineering (Aerospace, Mechanical, Electrical, or related field) 7+ years of experience in technical sales support or application engineering within aerospace, defense, or high-tech industries 3+ years in a leadership or management role Strong technical understanding of aerospace and defense systems and relevant regulations (e.g., ITAR, EAR) Excellent communication and presentation skills, with the ability to engage technical and executive stakeholders Proficient in CRM systems and sales enablement tools Willingness to travel as needed What Will Put You Ahead Experience managing teams supporting RF systems, avionics, propulsion, or similar technologies Familiarity with government contracting and procurement processes Project management certification (PMP, Six Sigma) or technical sales certification Demonstrated success in launching new technical sales initiatives or campaigns At Koch companies, we are entrepreneurs. This means we openly challenge the status quo, find new ways to create value and get rewarded for our individual contributions. Any compensation range provided for a role is an estimate determined by available market data. The actual amount may be higher or lower than the range provided considering each candidate's knowledge, skills, abilities, and geographic location. If you have questions, please speak to your recruiter about the flexibility and detail of our compensation philosophy. Hiring Philosophy All Koch companies value diversity of thought, perspectives, aptitudes, experiences, and backgrounds. We are Military Ready and Second Chance employers. Learn more about our hiring philosophy here. Who We Are As a leader in aerospace and defense electronics, AirBorn, a Molex company, is a leader committed to engineering and manufacturing excellence. With a legacy of over six decades, we take pride in our team of passionate and skilled professionals who play a pivotal role in developing and manufacturing mission-critical products. Our cutting-edge solutions are not only found on Mars, in fighter jets, submarines, and in the far reaches of space. We understand the mission critical environments in which our products operate, and our commitment to excellence drives us to ensure their unwavering reliability. Whether you are a seasoned industry expert or have fresh talent seeking to soar in your career, we invite you to embark on a journey of creativity, growth, and achievement with us. Discover how your talents can take flight and make an impactful contribution to our mission-critical endeavors at AirBorn! At Koch, employees are empowered to do what they do best to make life better. Learn how our business philosophy helps employees unleash their potential while creating value for themselves and the company. Why Join Koch Inc.? At Koch Inc., we embrace innovation and teamwork in one of the most challenging and rewarding industries-Aerospace and Defense. As Manager, Technical Sales Support, you will have the opportunity to influence business strategy, lead a talented team, and contribute directly to our company's growth and success. Our Benefits Our goal is for each employee, and their families, to live fulfilling and healthy lives. We provide essential resources and support to build and maintain physical, financial, and emotional strength - focusing on overall wellbeing so you can focus on what matters most. Our benefits plan includes - medical, dental, vision, flexible spending and health savings accounts, life insurance, ADD, disability, retirement, paid vacation/time off, educational assistance, and may also include infertility assistance, paid parental leave and adoption assistance. Specific eligibility criteria is set by the applicable Summary Plan Description, policy or guideline and benefits may vary by geographic region. If you have questions on what benefits apply to you, please speak to your recruiter. Additionally, everyone has individual work and personal needs. We seek to enable the best work environment that helps you and the business work together to produce superior results. Equal Opportunities Equal Opportunity Employer, including disability and protected veteran status. Except where prohibited by state law, some offers of employment are conditioned upon successfully passing a drug test. This employer uses E-Verify. Please click here for additional information. (For Illinois E-Verify information click here, aqui, or tu).