CMDB Engineer, IT Asset Management

Job Purpose

Intercontinental Exchange, Inc. (ICE) presents a unique opportunity to work with innovative technology and business challenges in the financial sector. ICE team members work across departments and traditional boundaries to innovate and respond to industry demand. A successful candidate will be able to multitask in a dynamic team-based environment, demonstrate strong problem-solving and decision-making abilities, and the highest degree of professionalism.

This role will be part of a team of information technology professionals responsible for designing and managing the system used to manage hardware and software assets, overseeing asset quality control, and developing process and architectural improvements. This position requires technical proficiency, the ability to translate technical and business needs into action, an eager attitude, professionalism, and solid communication skills.

Responsibilities

• Serve as a point of contact for CMDB access, content and support and access to its content
• Provide training and guidance to CMDB users and stakeholders
• Deliver prompt support for reported CMDB support issues, ensuring timely resolution
• Proactively maintain and enhance CMDB data quality through regular reviews and improvement initiatives
• Design and deliver sustainable ad hoc reports to address frequently asked CMDB questions and to support decision making
• Develop and maintain a deep understanding of the CMDB data model, and the core functionality of the ServiceNow platform specifically related to the CMDB application
• Identify and implement opportunities to improve accessibility, usability, and value of the CMDB data and drive implementation
• Create and maintain comprehensive end-user documentation for CMDB processes and related systems

Knowledge and Experience

• 2+ years of hands-on experience in CMDB administration
• Proficiency in Excel for data analysis and reporting (including PivotTable and conditional formatting)
• At least 2 years of experience with ServiceNow reporting and dashboard creation
• Demonstrated expertise in CMDB data models, including Class Model, Service Model, and Discovery and Reconciliation Model
• Strong analytical skills with the ability to interpret large datasets, identify trends, and present actionable insights
• Proven ability to develop work plans and execute tasks aligned with team goals
• Self-directed and proactive in managing responsibilities, with effective communication and ownership of issues
• Capable of developing solutions independently or collaboratively as needed
• Strong written and verbal communication skills
• Ability to multitask and manage projects in a fast-paced environment
• Ability to perform effectively under pressure and adapt to changing priorities

Desirable Knowledge and Experience

• Bachelor's degree in engineering, technology, science, or related field
• Working experience with asset management and discovery tools such as Tanium, Axonius or JAMf
• Hands-on experience with ServiceNow Software Discovery and investigation processes
• Ability to develop automation scripts using Python, Perl, or scripting skills for CMDB updates and data reconciliation
• Familiarity with AI-driven automation, prompt engineering, and LLM integration
• Ability to create diagrams, business process workflows, and/or entity relationship diagrams
• 1+ years of hands-on experience with CSDM and Hardware Asset Management
• Working experience with data certification and attestation processes
• Working experience with ServiceNow Performance Analytics (PA)
• Knowledge of modeling and tracking cloud resources (AWS, Azure, GCP) within the CMDB

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