Student Accounts Receivable Specialist I

Job Description

Typical duties include but are not limited to:

• Processes and accurately enters all student account receivables into the institution's financial database, ensuring timely processing, data integrity and compliance with accounting protocols.
• Prepares and runs daily financial reports to verify that charges and transactions are accurately posted to student accounts, promptly identifying and escalating discrepancies for resolution.
• Processes student account adjustments including corrections, cancellations, and other modifications while maintaining detailed documentation to support audit readiness and accountability.
• Researches and resolves student account related inquiries or issues through cross- departmental collaboration. Ensures clear and empathetic communication of findings to students.
• Initiates third party billing activities ensuring accurate invoicing, adherence to contract terms, and timely follow-up on outstanding payments.
• Prepares and processes student refunds in compliance with eligibility criteria, institutional policies, and applicable federal, state and internal regulations.
• Assists with collection efforts by participating in collection strategies for delinquent accounts including initiating contact with account holders, updating records with collection status, and supporting escalation procedures when necessary.
• Supports the department's main email account as the primary point of contact, ensuring timely and accurate responses without oversight.
• Supports the daily administration of Board of Governors fee waivers and exemptions, ensuring accurate application and compliance with institutional and regulatory guidelines.
• Supports the planning and delivery of Student Account Services presentations during orientation sessions for incoming freshmen and transfer students.

Other Duties:

• Other job-related duties as assigned.
• Adheres to established standards on the use and protection of restricted data as outlined in FGCU Policy 3.042. Responsible for completing the 'Get Secure' training course annually.

Additional Job Description

Required Qualifications:

• This position requires a high school diploma and four years of full-time experience directly related to the job functions.
• Experience in business, accounting, or related area.
• Experience operating a personal computer and proficient with Microsoft Office (Word, Excel, PowerPoint, Outlook).
• Any appropriate combination of relevant education, experience, and/or certifications may be considered.

Preferred Qualifications:

• Bachelor's Degree from an accredited institution in Accounting, Finance, Business Management, or closely related field.
• Experience with student financial services, third party billings, collections, registration processes, and financial aid disbursements in a higher education setting.
• Experience with the Banner Accounts Receivable module and TouchNet Bill+Payment.

Knowledge, Skills & Abilities:

• Knowledge of basic accounting and accounts receivable principles and procedures.
• Knowledge of FERPA and other applicable laws, regulations, and guidelines related to the position.
• Knowledge of or ability to learn Banner or similar enterprise financial management software application.
• Excellent interpersonal, verbal, and written communication skills.
• Excellent organizational skills and an ability to prioritize and complete projects within deadlines.
• Skill in completing assignments accurately and with attention to detail.
• Ability to interact in a professional manner with staff, faculty, students, and the community in a service-oriented environment.
• Ability to interpret and apply laws, regulations, policies, and procedures consistently.
• Ability to work successfully as both a member of a team and independently with minimal supervision.
• Ability to maintain confidentiality and discretion at all times.

Pay Grade 14

This position is not eligible for sponsorship