Systems Support Analyst Sr.

Arizona State University

Systems Support Analyst Sr.

Campus: Tempe

JR110905

End Date: August 24, 2025

Apply before 11:59 PM Arizona time the day before the posted End Date.

Minimum Qualifications:

Bachelor's degree and five (5) years of experience appropriate to the area of assignment/field; OR, Any equivalent combination of experience and/or training from which comparable knowledge, skills and abilities have been achieved.

Job Profile Summary:

Provides complex IT services to end users in order to support the mission of the institution through technology. Deploys enterprise managed tools that manage devices, deploys software and security updates of devices and applications across an enterprise, and updates documented processes.

Job Description:

Salary: $66,200.00

Essential Duties:

• Take responsibility for fostering a positive culture, upholding organizational values, and championing engagement in all its forms- collaborating across our teams as well as participating in ET/ASU events and programs.
• Prioritizes focus and adapts to a dynamic environment, allocating resources and expertise where needed.
• Collaborates routinely with other teams, vendors, and organizations to identify, plan, and implement solutions to a variety of small to large-scale IT needs.
• Serves as technical, process, and policy expert providing guidance to staff, customer units, and the broader ASU community.
• Support day-to-day endpoint operations across Windows and macOS platforms, including desktops, laptops, mobile devices, network printers, and peripherals. Use JAMF, Intune, SCCM, Active Directory, and Group Policy for device management, software deployment, configuration, and policy enforcement.
• Image and configure computers using approved standards, perform hardware replacements and upgrades, troubleshoot complex software/hardware/network issues, and coordinate vendor warranty repairs as needed.
• Manage IT inventory and lifecycle processes, ensuring timely procurement, replacement, and alignment with organizational standards.
• Respond to and resolve support requests through multiple channels (ticketing system, phone, email, chat, remote tools) with urgency and professionalism. Maintain accurate work records, create documentation, and contribute to continuous service improvement.
• Trace and troubleshoot wired and wireless network connectivity problems; work with appropriate responsible unit(s) or teams based on findings and ensure timely resolution of connection issues.
• Identify evolving technology needs and implement forward-thinking solutions that improve operational efficiency, user experience, and long-term support outcomes.
• Serve as a subject-matter expert to staff, faculty, and student workers, providing guidance on technology tools, support processes, and recommendations for hardware and software purchases.
• Leverage AI in routine tasks and contribute ideas for using AI to improve the unit’s efficiency and overall performance.

Desired Qualifications:

• Proven ability to self-manage, adapt to shifting priorities, and meet service expectations in a dynamic support environment.
• Extensive experience supporting executive-level users and systems with discretion, professionalism, and attention to detail.
• Demonstrated success in troubleshooting hardware and software issues across multiple platforms and environments.
• Strong technical customer service background, including support provided via phone, chat, tickets, and in-person channels to diverse user groups—ideally in an educational or enterprise setting.
• Experience routing support requests, tracking metrics, and ensuring alignment with service partnership agreements (SPAs).
• Ability to identify and implement proactive, technology-driven solutions that improve user experience and operational efficiency.
• Deep understanding of the end-to-end troubleshooting process, with the ability to apply creative, remote, and in-person problem-solving strategies.
• Proficiency with enterprise support tools including SCCM, JAMF, InTune, ServiceNow, Active Directory, and Group Policy.
• Experience supporting Windows 10/11 and macOS operating systems, along with common productivity platforms like Outlook, Office 365, Gmail, and file storage solutions (Dropbox, OneDrive, Google Drive).
• Skilled in supporting A/V and hybrid collaboration tools (Zoom, Microsoft Teams, WebEx), as well as conference rooms, lab environments, and other standardized technology spaces.
• Knowledge of enterprise networking concepts and protocols, including TCP/IP, Ethernet, wireless, and group policy management.
• Effective verbal and written communicator with the ability to convey technical information to both technical and non-technical audiences.
• Demonstrated ability to model empathy, compassion, and emotional intelligence.
• Experience in a values-driven organization with a strong commitment to inclusion and belonging.
• Ability to cultivate a psychologically safe environment where all team members can thrive.
• Capacity to inspire and drive meaningful change in individual, institutional, and corporate behaviors to support a more sustainable environment.
• Commitment to leading by example through effective communication, active participation, and advocacy for the institution’s sustainability programs.

Working Environment:

Activities are performed in an environmentally controlled office setting subject to extended periods of sitting, standing and walking; frequent physical demands may include stooping, bending, crawling under/around objects, reaching, lifting and pushing objects of varying weights up to 50 pounds; regularly required to work in cramped and enclosed areas and exposure to variations in temperature when deploying equipment. Regular review of completed tasks. Occupy office locations in various locations when the need arises. Office locations can be at Health Future Center, Tempe, Polytechnic, Downtown Phoenix, West Valley, Skysong.

Primary Location: Tempe Campus

About Enterprise Technology:

Enterprise Technology (ET) embraces its role as both an enabler and catalyst for advancing the vision and work of the New American University. We are a values-driven organization. Our commitments are reflected in all of the work we do in pursuit of operational excellence, the experience and delight of our community, and our strategic and innovation initiatives. Applicants must be eligible to work in the United States.

Join the team that sparks human-centered innovation!

ET is a rapidly reconfigurable and entrepreneurial organization at ASU that prioritizes and executes to meet the needs of our community of learners, faculty, researchers and staff. Our work emphasizes autonomy, flexibility and distributed decision-making to leverage the strengths of individuals. Together, we embrace a culture that nurtures, engages and embraces many voices with a shared lens of positive community impact and expanded opportunities for collaboration.

Why join us?

• Mission oriented. Everything we do is to advance ASU’s charter -- measuring who we include and how they succeed. We are staunch champions of learner success and put people first.
• Flexibility. Our flexible work environment allows employees to explore opportunities with their supervisor beyond the traditional work schedule. Opportunities include hybrid work where staff are in person three days per week.
• Culture forward. We embrace a Positive Core culture: Belonging, Relational, Authentic, Visionary and Empowered. 
• Scale of impact. Our work changes the world. With 200k+ learners, faculty, researchers and staff, working with ET means you have the capacity to improve many lives and entire communities.
• World-class, low cost education. Our professional development is built in! ET encourages staff to seek additional certificates and degrees via ASU’s top ranked programs with major tuition breaks.
• Exposure to industry giants. ET partners with Amazon, Apple, Arista, Cox, Verizon, Salesforce, Alteryx and a diversity of technology companies to enhance our innovations and deepen their impact.
• Enterprise Technology – Desktop Services is seeking a Systems Support Analyst Senior to provide dedicated, on-site IT support to ASU Health. This role is ideal for a service-focused, technically skilled professional who can confidently support executive-level stakeholders and staff in a dynamic environment. The successful candidate will be responsible for managing endpoint support, including hardware, software, and peripheral troubleshooting, while also playing a key role in supporting emerging technologies and priorities.
• This position requires strong experience with MacOS and Windows 11, AV and collaboration tools such as Zoom, as well as a proactive approach to solving technical issues in dynamic, fast-paced environments. We are looking for someone who is dependable, adaptable, and brings a high level of professionalism and customer service to every interaction.
• As with all members of the Enterprise Technology team, this role carries core responsibilities, including fostering a sense of belonging and cultivating a culture that is relational, visionary, and empowering. With a strong emphasis on authenticity and compassion, this position is dedicated to embodying and advancing our culture.

What’s in it for you:

• Arizona State University offers a comprehensive benefits package that includes valuable employee benefits to enhance the total compensation of its staff. This package includes: (Click here to explore options.)
• Access to professional development and hands-on learning
• Workday Learning courses covering a variety of topics
• Tuition reduction for degree programs at ASU
• Opportunities for manager-approved specialized training and certifications based on department needs

Driving Requirement:

This position may require driving. Employee must possess a valid US Driver’s license of the appropriate class and required endorsements throughout employment.

Location:

Campus: Tempe

Funding:

No Federal Funding

Instructions to Apply:

Current Employees and Students should apply directly within Workday using the Jobs Hub. Use this link and log in using SSO:

https://www.myworkday.com/asu/d/inst/1$9925/9925$11120.htmld

To be considered, your application must include all of the following attachments: 

Cover letter

Resume/CV

Note: Multiple documents can be submitted into the attachment box. Alternatively, merge all documents into one PDF for submission.

Please include all employment information in month/year format (e.g., 6/88 to 8/94), job title, job duties and name of employer for each position. Resume should clearly illustrate how prior knowledge and experience meets the Minimum and Desired qualifications of this position. NOTE: GA and Intern positions are counted as .5 for job experience (ie. 1 year equals 6 months experience equivalency). Only electronic applications are accepted for this position.

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ASU Statement:

Arizona State University is a new model for American higher education, an unprecedented combination of academic excellence, entrepreneurial energy and broad access. This New American University is a single, unified institution comprising four differentiated campuses positively impacting the economic, social, cultural and environmental health of the communities it serves. Its research is inspired by real world application blurring the boundaries that traditionally separate academic disciplines. ASU serves more than 100,000 students in metropolitan Phoenix, Arizona, the nation's fifth largest city. ASU champions inclusive excellence, and welcomes students from all fifty states and more than one hundred nations across the globe. 

ASU is a tobacco-free university. For details visit https://wellness.asu.edu/explore-wellness/body/alcohol-and-drugs/tobacco 

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected veteran status, or any other basis protected by law.

Notice of Availability of the ASU Annual Security and Fire Safety Report:

In compliance with federal law, ASU prepares an annual report on campus security and fire safety programs and resources. ASU’s Annual Security and Fire Safety Report is available online at https://www.asu.edu/police/PDFs/ASU-Clery-Report.pdf. You may request a hard copy of the report by contacting the ASU Police Department at 480-965-3456. 

Relocation Assistance – For information about schools, housing child resources, neighborhoods, hospitals, community events, and taxes, visit https://cfo.asu.edu/az-resources.

Employment Verification Statement:

ASU conducts pre-employment screening which may include verification of work history, academic credentials, licenses, and certifications.

Background Check Statement: 

ASU conducts pre-employment screening for all positions which includes a criminal background check, verification of work history, academic credentials, licenses, and certifications. Employment is contingent upon successful passing of the background check.

Fingerprint Check Statement:

This position is considered safety/security sensitive and will include a fingerprint check. Employment is contingent upon successful passing of the fingerprint check.

About Arizona State University

Recognized by U.S. News & World Report as the country’s most innovative school, Arizona State University is where students and faculty work with NASA to develop, advance and lead innovations in space exploration.

To view full description or to apply please click this link:

https://asu.wd1.myworkdayjobs.com/en-US/ASUStaffCareers/details/Systems-Support-Analyst-Sr_JR110905-2?q=JR110905