Senior Client Manager - Strategic Accounts

Senior Client Manager - Strategic Accounts

Maersk is a global leader in integrated logistics and have been industry pioneers for over a century. Through innovation and transformation we are redefining the boundaries of possibility, continuously setting new standards for efficiency, sustainability, and excellence.

At Maersk, we believe in the power of diversity, collaboration, and continuous learning and we work hard to ensure that the people in our organization reflect and understand the customers we exist to serve. With over 100,000 employees across 130 countries, we work together to shape the future of global trade and logistics. Join us as we harness cutting-edge technologies and unlock opportunities on a global scale. Together, let's sail towards a brighter, more sustainable future with Maersk.

The Opportunity

A SCM maintains strong business relationships with Maersk's Strategic Accounts and is responsible for YoY growth across the Maersk product and services portfolio. SCM's offer transportation and logistics solutions that add value to the client's business, while managing client expectations, and delivering positive results to Maersk.

Key Responsibilities

• YoY Portfolio Growth
• Management of client's strategic initiatives
• Entry point to customer for all levels of the client organization
• Selling new and additional integrated logistics services including but not limited to: Supply Chain Management & Value Added (VAS) services, Ocean freight, FCL and LCL, Domestic Ground Freight, Airfreight, Transload / Warehousing, and Customs House Brokerage.
• Monitor profitability
• Contract renewal negotiations
• Liaison between Customer and Origin as needed / as escalation point (primarily handled by the PM)
• Problem solving
• Sales Systems familiarity
• Special account handling when needed
• Handling general enquiries
• Liaise with Program Management on strategic issues
• Travel with client when mutually beneficial
• Resolve large and/or complex issues/problems
• Manage by influence resources that do not report to this position (e.g., Program Manager; Logistics Specialist; Customer Service teams)
• It is the aim of management to utilize the GCM to gain synergy between all operating systems, finance and business development groups within Maersk. In addition to gathering resources and coordinating developments within our own company, the GCM must communicate on many levels within the client's organization, often from front line customer service people up to CEO level.
• SCMs may handle more than one account or be available to act as a sales specialist for the Maersk sales organization.
• Comply with all Federal, Provincial and Local legal requirements
• Maintain technical and professional proficiency
• Attend classes or educational workshops
• Review professional publications

We are looking for

Education and Experience

* Bachelor's degree or equivalent work experience

* Industry diplomas or certificates (i.e. CIFFA or CITT) would be preferred, but is not required

* Minimum 5 years of experience in international freight forwarding or supply chain/ logistics, or shipping industries

* Strong analytical and problem solving skills; results and details oriented personality; organizational skills

* Advanced computer literacy and ability to efficiently operate standard office equipment

* Good communication (both oral and written) and interpersonal skills are required; ability to work under pressure; team player

* Ability to work under pressure and provide guidance to staff

* Strong problem solving skills

* PC skills (Word, Excel, PowerPoint, Outlook)

Technical Skills and Competencies Required

* Ability to make decisions in the absence of management

* Excellent communication skills

* Excellent conflict resolution and problem solving skills

* A well organized and self-directed individual who is a team player.

* Ability to train, coach, evaluate and mentor

* Strong and current knowledge of technology platforms, MS Office products, and ability to quickly adapt to new software

What we offer

This is an exciting career opportunity in an international, challenging business setting known for diversity and being a high paced environment. You will get to focus on creating valuable relations with current and new customers and work with highly professional
teams in an environment where you will be valued, recognized and well rewarded.

You will work with amazing and diverse colleagues with a deep sense of commitment to live Our Values and together, go all the way for our customers, society and for each other.

Job Type:

Full Time

Salary:

$120,000.00-150,000.00

Benefits:

Full time employees are eligible for Health Insurance, Paid Time Off, and 401k Match.

The above stated pay range is the anticipated starting salary range for this position. The Company may adjust this range in light of prevailing market conditions and other factors such as location.The Company will work directly with the selected candidate(s) on the final starting salary in accordance with all applicable laws.

Notice to applicants applying to positions in the United States

You must be authorized to work for any employer in the U.S.

Maersk is committed to a diverse and inclusive workplace, and we embrace different styles of thinking. Maersk is an equal opportunities employer and welcomes applicants without regard to race, colour, gender, sex, age, religion, creed, national origin, ancestry, citizenship, marital status, sexual orientation, physical or mental disability, medical condition, pregnancy or parental leave, veteran status, gender identity, genetic information, or any other characteristic protected by applicable law. We will consider qualified applicants with criminal histories in a manner consistent with all legal requirements.

We are happy to support your need for any adjustments during the application and hiring process. If you need special assistance or an accommodation to use our website, apply for a position, or to perform a job, please contact us by emailing accommodationrequests@maersk.com.