Dining Services Supervisor (Starbucks)

Join the heart of campus life at the University of Arizona Student Unions, where culinary creativity meets community. We're seeking a passionate Dining Services Supervisor to bring their skills to our dynamic team.

Your Role:
The Dining Services Supervisor oversees the daily operations of our Starbucks Cafe, supervising Baristas, Cashiers, and Student employees while maintaining a flexible schedule. Responsibilities include staff supervision, training, and ensuring adherence to both Starbucks and University policies. Manages ordering, receiving, and inventory with a focus on cost control and efficiency, while upholding high standards of food safety, sanitation, and customer service.

Outstanding UA benefits include health, dental, and vision insurance plans; life insurance and disability programs; paid vacation,
sick leave, and holidays; UA/ASU/NAU tuition reduction for the employee and qualified family members; retirement plans; access to
UA recreation and cultural activities; and more!

The University of Arizona has been recognized for our innovative work-life programs. For more information about working at the University of Arizona and relocations services, please click here.

Operational:

• Assists the manager with daily operations (front and back of house), including ordering, inventory control, food preparation, budgeting, food and labor costs, and profit & loss development.
• Manages merchandising, receives and distributes materials.
• Completes records and reports related to inventory.

Staff Supervision & Scheduling:

• Hires, trains, and schedules staff; monitors their performance and communicates oral and written instructions.
• Notifies management of any issues requiring corrective action and ensures all team members follow established procedures.

Customer Service & Quality Control:

• Leads and monitors customer service practices within the unit, develops and implements new ideas to improve service, and addresses customer complaints and quality issues promptly.
• Lead and monitor effective customer service practices within the unit.

Compliance & Cash Handling:

• Enforces departmental cash handling procedures and ensures compliance.
• Oversees proper enforcement of operational policies and communicates any process issues to the appropriate personnel.
• Ensures the maintenance, orders and receives materials and supplies via the Culinary Services procurement and distribution system.

Knowledge, Skills, and Abilities:

• Ability to interpret instructions and perform basic arithmetic calculations, typically acquired through the completion of a high school education or equivalent education and experience.
• Experience in group leadership and knowledge of computerized inventory control systems.
• Knowledge in scheduling, customer relations, and maintaining cash flow security is desired.
• Experience in food service production, culinary and service techniques and standards.

Physical Requirements:

• Regularly subject to conditions associated with indoor food preparation, storage, and service areas, including exposure to mechanical parts, heat and cold.
• Ability to lift/transport a maximum of 50lbs.

• Bachelor's degree or equivalent advanced learning attained through professional level experience required.
• Minimum of 3 years of related work experience or equivalent combination of education and work experience required.

• Experience managing, supervising or leading in a franchise Coffee house, with high volume sales.