Help Desk Engineer

About DAT

DATis an award-winning employer of choice and a next-generation SaaS technology company that has been at the leading edge of innovation in transportation supply chain logistics for 45 years. We continue to transform the industry year over year, by deploying a suite of software solutions to millions of customers every day - customers who depend on DAT for the most relevant data and most accurate insights to help them make smarter business decisions and run their companies more profitably. We operate the largest marketplace of its kind in North America, with 400 million freights posted in 2022, and a database of $150 billion of annual global shipment market transaction data. Our headquarters are in Denver, CO, and Beaverton, OR, with additional offices in Seattle, WA; Springfield, MO; and Bangalore, India. For additional information, seewww.DAT.com/company

Job Application Deadline: 09/30/2025

The Opportunity

DAT is looking for a strong Help Desk Engineer to join our Help Desk team in Seattle, Washington.

Candidate profile

DAT is currently looking for a Help Desk Engineer to join our growing technical team and drive the evolution of our technology infrastructure and end user experience. Candidates should be comfortable working within a Service/Help desk environment, endpoint management system workflows as well as ticketing systems and driving positive change in a workplace environment.

You should possess a working understanding of networking concepts and modern endpoint security tactics and tools within both major OS platforms. Great candidates will have experience with direct executive support experience.

What You'll Do

• Being a friendly, supportive contact for all users and presenting the public face of the IT organization and communicating effectively in-person as well as text.
• Provide first level technical support for our endpoint infrastructure, laptop hardware, software and peripheral issues.
• Troubleshooting, Break/fix issues and management of Desktop endpoints of both Mac and Windows with both minimally technical personnel and high-touch executives.
• Managing ticketing systems and working within a queue-based workflow.
• Responding to endpoint issues, incidents and emergencies.
• Producing, reviewing and revising documentation for both internal users and teammates.
• Install, configure, and maintain operating systems, software applications, and system updates.
• Provide remote support and troubleshooting for users working from home or in the field.

Skills You'll Bring

• Associate's or bachelor's degree in Information Technology/Computer Science or related field experience.
• 2 plus years Help Desk/Desktop Support experience.
• Strong verbal and text-based communication skills
• Certifications preferred (CompTIA A+, Network+, etc.)
• Experience with Microsoft Office 365 administration
• Experience with Google Suite administration
• Experience with Audio/Video for conference rooms
• Strong customer service skills, communication skills and positive attitude as well as a technical, team-oriented continuous-improvement mindset
• Kandji MacOS Device Management experience a plus
• Okta SSO / SAML, Active Directory experience a plus

Why DAT?
DAT is an award winning employer of choice.

For starters, we have a hybrid work environment, but we also know what makes a great workplace. We have a time-tested and resolute set of operating values predicated on integrity, mutual respect, open communication, and executing with excellence. These values inform our strategic vision as much as any one of our products does. We've been an employer of choice in the Portland metropolitan area for four decades, and within one year of opening our Denver office, DAT was #26 on Built In Colorado's 100 Best Places to Work In Colorado.

• Medical, Dental, Vision, Life, and AD&D insurance
• Parental Leave
• Up to 20 days of paid time off starting in year one
• An additional 10 holidays of paid time off per calendar year
• 401k matching (immediately vested)
• Employee Stock Purchase Plan
• Short- and Long-term disability sick leave
• Flexible Spending Accounts
• Health Savings Accounts
• Tuition Reimbursement Program
• Employee Assistance Program
• Additional programs - Employee Referral, Internal Recognition, and Wellness
• Free TriMet transit pass (Beaverton Office)
• Competitive salary and benefits package
• Work on impactful projects in a cutting-edge environment
• Collaborative and supportive team culture
• Opportunity to make a real difference in the trucking industry
• Employee Resource Groups

This position is not eligible for Visa sponsorship.

For Washington-based candidates, in compliance with the Washington States Pay Transparency Law, theminimum salary for this role is $65,000.00 + benefits + target bonus. The maximum compensation for this role can vary significantly depending on your job-related skills and experience. DAT considers factors such as scope and responsibilities of the position, candidate's work experience, education and training, core skills, internal equity, and market and business elements when extending an offer.

DAT embraces the value of a diverse workforce, and believes it is a core strength of our company that we encourage those values in every DAT employee, at every level of our organization, regardless of tenure or rank. We provide equal employment opportunities (EEO) to all employees and applicants without regard to race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, disability, genetic information, marital status, amnesty, or status as a covered veteran in accordance with applicable federal, state, and local laws.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR 60-1.35(c)

#LI-RF1

#LI-hybrid