Senior IT Systems Analyst, EpicCare Ambulatory

Ardent Health is a leading provider of healthcare in growing mid-sized urban communities across the U.S. With a focus on people and investments in innovative services and technologies, Ardent is passionate about making healthcare better and easier to access. Through its subsidiaries, Ardent delivers care through a system of 30 acute care hospitals, 24,000+ team members and more than 280 sites of care with over 1,800 affiliated providers across six states.

POSITION SUMMARY

The Senior IT Systems Analyst, EpicCare Ambulatory is responsible for the development, configuration, continuous improvement and support for health system applications, primarily EpicCare Ambulatory. The analyst will routinely perform in-depth analysis of workflows, data, and technical documents associated with the application area. The analyst will design, build, test, install and maintain solutions related to assigned applications.

• Translate best practices in clinical workflow into application designs.
• Analyzes application release notes and technical specs to identify impact and opportunities; plans and executes on new functionality in upgrades.
• Evaluates current state processes and identifies gaps to future state goals related to IT application utilization.
• Provides ongoing analysis, technical and functional support for systems throughout the organization.
• Independently manages assigned project tasks to remain on track with timelines; proactively communicates risks, delays and issues.
• Demonstrates ability to communicate information to internal and external customers in a clear and concise manner and delivers difficult/sensitive information tactfully.
• Represents application area in operational meetings at corporate, service line and facility levels.
• Mentors teammates in application design and support.
• Leads testing efforts and ensures issues are identified, tracked, reported on and resolved in a timely manner.
• Participates in business continuity planning and assists with the development of disaster recovery measures.
• Participates in after-hours support On-Call rotation.

Education & Experience:

• BA/BS degree or equivalent.
• 4 years of experience in applicable business area (clinical, operational or IT systems support).
• Applicable certification - EpicCare Ambulatory.
• 3 years of experience working within Information Technology implementing and supporting applications, preferred.
• Experience working in a healthcare environment, clinical informatics or healthcare IT, preferred/
• Experience with regulatory reporting and regulatory requirements in applicable clinical area, preferred.

Knowledge, Skills & Abilities:

• Knowledge of ambulatory workflows and best practices.
• Proven ability to understand business issues and objectives as well as the ability to translate them into application solutions.
• Strong understanding in the areas of application technology and system design.
• Basic project management skills (ability to lead meetings, prioritize, resolve conflicts, maintain issues list, manage project plan).
• Excellent oral and written communication skills.

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