Manager, IT Systems - Outpatient Clinical Systems

Ardent Health Services (AHS) is a national health care services company headquartered in Nashville, TN. Through its subsidiaries, Ardent owns and operates nearly 200 sites of care. Our subsidiaries own and operate hospitals and multispecialty physician practices in six states. Ardent includes 30 hospitals, 4,423 patient beds, 23,000 employees, and 1,700 employed physicians. Within the industry, we are noted for recognizing that every hospital is as unique as the community it serves. This in-depth understanding of how health care works at the local level is one of our great strengths.

POSITION SUMMARY:

The primary responsibility of the Manager of IT Systems & Applications is to provide direction, day-to-day coordination and HR responsibility to the members of the application team. The Manager will have overarching responsibility for their respective applications' support, design, instruction and ongoing optimization. Further responsibilities include but are not limited to: direct management of analysts, identifying and mitigating project risks, supporting the applications users and assisting in the implementation of all application projects.

The manager will oversee a team of analysts supporting outpatient specialty applications, including (but not limited to) the following systems: Epic Research, Epic Healthy Planet, Epic Beacon, Epic Ambulatory.

This position is 100% remote!

• Work with TCS (Technology & Consumer Services) leadership team to collect, analyze and document technical, clinical or business operations artifacts and translate problems into solution-oriented initiatives.
• Responsible for developing and monitoring the development roadmap for the applications in assigned area.
• Responsible for employment related decision making in conjunction with department Director.
• Responsible for team member performance evaluations, merit and promotion decisions
• Provides mentorship to team in areas of application support and leadership development.
• Develops and fosters relationships with business stakeholders.
• Continually seeks opportunities to increase customer satisfaction.
• Responsible for defining work assignment and workload management for team(s).
• Escalation point for issue resolution related to area of influence
• Assists with departmental budget planning and resourcing.

Education & Experience:

• BA/BS degree (or equivalent)
• 7+ years' experience, either in operational or IT applications support for applicable business area.
• 5+ years in IT implementing and supporting applications.
• Experience working in a healthcare environment, preferred.
• Experience in data analysis and report generation, preferred.
• Applicable Epic certifications (EpicCare Ambulatory, Beacon, Healthy Planet, MyChart), preferred.

Knowledge, Skills & Abilities:

• Knowledge of clinic-based provider, nurse, clinician workflows and best practices.
• Basic project management skills (ability to lead meetings, prioritize, resolve conflicts, maintain issues list, manage project plan)
• Excellent oral and written communication skills.