Senior Desktop Support Tech

Ardent Health is a leading provider of healthcare in growing mid-sized urban communities across the U.S. With a focus on people and investments in innovative services and technologies, Ardent is passionate about making healthcare better and easier to access. Through its subsidiaries, Ardent delivers care through a system of 30 acute care hospitals, 24,000+ team members and more than 280 sites of care with over 1,800 affiliated providers across six states.

POSITION SUMMARY:

The Senior Desktop Support Technician provides accurate, timely, and creative solutions to end-user computer problems of a moderate nature to ensure end-user productivity. Performs restorative and maintenance actions either remotely or at the end user's location to resolve problems using basic troubleshooting and technical skills. Performs general maintenance tasks, troubleshoots, and repairs computer systems and peripheral equipment located throughout the enterprise.

• Responsible for incoming support calls/requests from end users related to a variety of desktop issues.
• Support desktop hardware, software standards and management practices including application distribution.
• Set up and prepare technical equipment for deployment.
• Advocate for and promote enterprise desktop standards and policies.
• Ensures compliance with Enterprise Change Committee requirements and processes.
• Provide desktop leadership and support on assigned projects.
• Ensure the enterprise desktop PC environment is up to date on Microsoft security updates and patches
• Support other IT departments associated to end-user equipment as required.
• Document issue resolutions to improve peers' ability to resolve similar problems in the future.
• Track and document time associated to specific projects and daily functions.

Education & Experience:

• Associates' degree in Information Systems / Computer Science or equivalent technical training.
• 4- years experience in Information Systems / Network Administration in an enterprise setting.
• Experience with Desktop operating systems, Windows Server and Active Directory.
• Experience in installing and replacing computer peripherals.
• Experience with teleconferencing applications (e.g. Cisco Webex, Microsoft Teams and Zoom).
• Experience with Microsoft Teams room and A/V equipment.
• MCP certification, preferred.
• A+ certification, preferred.
• SCCM deployment and Microsoft Office 365 experience, preferred.

Knowledge, Skills & Abilities:

• Working knowledge of Ethernet networks, Server and PC hardware, network printers, Microsoft Office, Exchange, Active Directory, DNS and DHCP.
• Strong analytical and problem solving skills.
• Strong organizational and time management skills.
• Exhibits clear written and verbal communication skills.
• Additional knowledge in scripting (e.g. Powershell) and other remote tools, preferred.