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Housing Navigator

Endeavors

United States, Texas, Houston

10949 Aerospace Avenue (Show on map)

Jul 27, 2025

Job Details

Job Location		Houston, TX
Position Type		Full-Time
Education Level		Bachelors Degree

Job Shift		Days

Description

JOB PURPOSE:

The Housing Navigator provides direct client services and works closely with realtors, prospective property owners and managers to promote permanent housing opportunities for homeless individuals and families. Maintains a relationship with exiting property managers/owners and establishes new relationships. Conducts outreach and provides educational information regarding subsidies, security deposit assistance, support from a single point of contact, cost savings via low tenant turnover, and a 90% or above housing retention rate.

Work involves orienting all eligible participants to the program and providing housing search and supportive services to promote participants' self-sufficiency, integration into the community, and permanency in housing. The principal duties are performed both in a general office environment and in the field and community where program participants reside.

Qualifications

ESSENTIAL JOB RESPONSIBILITIES:

		Develop and manage comprehensive outreach/working relationship with stakeholders, including other community members, particularly realtors, landlords, property owners, and property managers. Design, implement, and evaluate an annual landlord/property recruitment and retention plan. Networks and collaborates with area Housing Resources and maintains a presence at all meetings. Maintain awareness of changes in market and community processes that can impact services; bring forward prospective recommendations to deal with expected changes.
		Provide mediation and advocacy with landlords on the client's behalf to develop a workable plan to obtain and/or maintain housing. Assist participants in locating and securing housing of their choice. Create and maintain consistent communication channels, both verbal and written, between several parties (i.e. tenant, landlord, referral source, collaborating agencies, debtors and creditors). Serve as an ongoing liaison between property managers and participants as well as between participants and neighbors.
		Apply knowledge of residential lease agreements to educate clients of their tenant rights and responsibilities. Assess housing barriers of individuals and families experiencing homelessness to determine housing and service needs.

		Design, implement, and evaluate a program of life skills and client support workshops and one-on-one mentoring trainings to ensure long-term tenancy success; Serve as a resource and trainer to agency staff for long-term housing success. Develop a housing procurement, financial, and self-sufficiency case management plan with clients. This shall include intake interview to determine client's needs, goals, and eligibility. Assist participants in development of a strength-based/solution-focused individualized goal and action plan that promotes permanent housing and self-sufficiency; develop an effective, timely referral network in order to ensure ongoing direction and support as needed. Provide pro-active follow-up home visits to ensure stability and further progress towards self-sufficiency; this includes support, advocacy, reducing isolation, listening, problem solving, and identification of resources to assist with reintegration of participants in the community. Maintain accurate daily logs records, monthly outcome reports, and files for each client. Collect and report program data, including but not limited to HMIS reporting and funders' required data. Assist clients as needed with basic skills for successful tenancy, to include demonstrating cleaning and apartment maintenance techniques; communication with neighbors and landlords, conflict resolution and negotiation skills. Assist in development of and encourage adherence to a personal budget through pro-active housing and budget counseling sessions; provide budget counseling and education to assist clients in establishing payments plans for bills and past debts and to assist clients in obtaining and maintaining their housing. Provide information and referral assistance regarding available support from appropriate social service agencies and/or community programs. May or may not carry a caseload as determined by the Program Director; Other duties as assigned. Demonstrate *Exceptional* customer service, in Everything you do, by placing the child, family, Veteran or client firstto supportour mission to "*Empower* people to build better lives for themselves, their families, and their communities."

ESSENTIAL QUALIFICATIONS:

EDUCATION: Bachelor's Degree and/or a minimum of two-year degree in Human Services related field or an equivalent amount of experience in the Human Services or Business field is required in lieu of degree. Real Estate license is a plus

EXPERIENCE: 2 years' experience in Human Services or Business field. Experience in "Housing First" philosophy and strategies, tenant's rights and responsibilities as well as "strength based" case management, is a plus.

ATTENDANCE: Must maintain regular and acceptable attendance at such level as is determined in the employer's sole discretion.

LICENSES: Driver's License with clear record.

VEHICLE: Must have daily use of a vehicle without prior notice.

OTHER: Must be available and willing to travel to various locations and with such frequency as the business need dictates. Must not pose a direct threat or significant risk of substantial harm to the safety or health of himself/herself or others

Endeavors has a longstanding practice of providing a work environment that is free from all forms of employment discrimination, including harassment, because of race, color, sex, gender, age, religion, national origin, marital status, sexual orientation, gender identity, genetic information, disability, military or veteran status, or any other characteristic protected by law. We recruit, hire, employ, train, promote, and compensate individuals based on job-related qualifications and abilities.

Endeavors also provides reasonable accommodation to qualified individuals with disabilities or based on a sincerely held religious belief, in accordance with applicable laws. If you need to inquire about an accommodation, or need assistance with completing the application process, please email hr@endeavors.org or speak with your recruiter.

Endeavors is dedicated to offering reasonable accommodations for individuals with disabilities. If you are a qualified candidate with a disability and need help submitting your application online, please reach out to us at recruiting@endeavors.org. If you are chosen for an interview, we will provide further details on how to request accommodations for the interview process.