Student Academic Advising & Support Services Administrator (4263C), Berkeley Law - #79932

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We are looking for applicants who reflect California's diversity and want to be part of an inclusive, equity-focused community that views education as a matter of social justice. Please consider whether your values align with our Guiding Values and Principles, Principles of Community, and Strategic Plan.

At UC Berkeley, we believe that learning is a fundamental part of working, and provide space for supportive colleague communities via numerous employee resource groups (staff organizations). Our goal is for everyone on the Berkeley campus to feel supported and equipped to realize their full potential. We actively support this by providing all of our full-time staff employees with at least 80 hours (10 days) of paid time per year to engage in professional development activities. Find out more about how you can grow your career at UC Berkeley.

Departmental Overview

Student Academic Advising and Support Services at Berkeley Law provides a wide range of support to the law school community, which includes over 1,200 students in four degree programs: JD, Phd, LLM, and JSD. This individualized support includes academic advising, personal support, programming, and accommodations. In addition to counseling individual students, Student Academic Advising and Support Services works with the Student Association of Berkeley Law (SABL) and over 100 student organizations, supporting their activities including conferences, workshops, and community-building events. The office is also responsive to faculty referrals and inquiries about students, usually when the student is struggling. Student Academic Advising and Support Services presents myriad programs throughout the year, including Orientation, Commencement, Mindfulness, Bar Exam Workshops, Affinity Group Leader meetings, and other academic programming for students. Student Services is also responsible for scheduling and facilitating midterms and exams for around 70 classes each semester.

Position Summary

The Student Academic Advising and Support Services Administrator reports to the Senior Director of Student Academic Advising and Support Services and works closely with the Dean of Students. The Administrator has responsibility for performing the day-to-day administrative services and operations of the unit. This involves a wide range of responsibilities. The Student Academic Advising and Support Services Administrator is the front-line response person for student and faculty inquiries and program event planning. The position answers and triages numerous inquiries from students, staff, and faculty on a daily basis, identifying crisis situations to be addressed quickly. The position is responsible for processing all of Student Academic Advising and Support Services' financial transactions, including reimbursements to students, supply ordering, vendoring of new suppliers, and payments to vendors. The position ensures that Student Academic Advising and Support Services consistently complies with law school and campus financial policies. The position maintains the Office of the Dean of Students and Student Academic Advising and Support Services websites for the School. The Administrator also creates listservs and school-wide videos for Student Academic Advising and Support Services. This position is on the front lines of student contact, functions with frequent interruption, and must have the ability to remain calm during stressful situations. The Administrator manages the student organization registration process, updates the student organization handbook, and runs the Student Association at Berkeley Law (SABL) election.

Application Review Date

The First Review Date for this job is: August 7, 2025

Responsibilities

PROGRAM ADMINISTRATION FOR STUDENT SERVICES

• Administers defined operational programs and activities for Student Academic Advising and Support Services, which may include some of the following functions: finance and accounting, facilities, space and event planning, student services, communications, informational technology or safety.
• Administers and manages student organization registration, student organization policy and procedure documents, and student organization databases, Student Association at Berkeley Law (SABL) election, and summer pod program.
• Develops, administers, and manages student key-card access, student conference fund, and student event webinar account.
• Assesses and recommends changes to maintain compliance with federal and state requirements and internal policies.
• Participates in the development and revision of standard operating procedures and guidelines.
• Develops and drafts specialized and school-wide communications regarding office policies, activities, and programs.
• Functions as a resource to the Student Association at Berkeley Law (SABL), including assessing and recommending changes to maintain compliance with office, law school, and campus policies, as well as federal and state requirements.
• Evaluates current and proposed services for students such as student event webinar platform, conference fund reimbursement, student organization email accounts and key card access in order to identify improvements, ensure operational objectives are being met, and update as needed.

ACCOUNTING & BUDGET ADMINISTRATION

• Functions as a resource on issues such as researching complex financial discrepancies, escalated customer service problems, and vendor concerns.
• Responsible for processing all of Student Academic Advising and Support Services' financial transactions, including reimbursements to students, supply ordering, vendoring of new suppliers, and payments to vendors.
• Manages payments to vendors on behalf of the office, ensuring necessary approvals and compliance with law school and campus financial policies.
• Assists with developing and maintaining department budgets: tracks spending for the Student Academic Advising and Support Services and Registrar's chart strings; provides budget information to the Dean of Students to make informed decisions about spending and budget planning, such as assessing costs related to larger events that may exceed budget.
• Assesses current processes and recommends changes to maintain compliance with law school and campus financial policies.
• Gathers and analyzes financial and other resource data; prepares analyses of operational activities, evaluation of current and proposed services, etc. to evaluate which services should be used, whether they will work for our purposes, and the costs involved.
• Analyzes whether certain services should be provided to students and the resources needed from our office to make it happen.
• Assesses and recommends changes to maintain compliance with federal and state requirements and internal policies.
• Conducts trends analyses and helps develop resulting recommendations.

EVENT PLANNING & SUPPORT

• Plans, coordinates, manages logistic for, and executes Student Academic Advising and Support Services, and Law School, events and programs, including but not limited to: student orientations, commencement ceremonies, student activities fair, exam breakfasts, workshops, meetings, advisor drop-in hours.
• Supports and coordinates meeting and event logistics to ensure that room reservations, catering, materials preparation, and outreach to appropriate constituents are executed accordingly.
• Liaises with the Business Services Office, Event Services Unit, and other departments at Berkeley Law, as well as external constituents (if any), when planning and executing events.
• Publicizes events and coordinates communications with stakeholders to ensure successful event outreach.
• Creates and distributes event and program materials.
• Develops and maintains event budgets, tracks expenses, and budget adherence.
• Evaluates event successes against its objectives and key performance indicators (KPIs) and proposes changes or recommendations for future events.

GENERAL ADMINISTRATION FOR STUDENT SERVICES

• Performs general administrative tasks for Student Academic Advising and Support Services. Tasks are moderate in scope and complexity, and exercises judgment within defined guidelines and practices to determine appropriate action. These include maintaining lost and found, maintaining the Dean of Students' calendar, creating and maintaining website, and ordering office supplies.
• Serves as the administrative point of contact for the department and responds to general programmatic and administrative inquiries.
• Triages and determines appropriate action steps or responses to inquiries from students, faculty, staff, and the general public.
• Responds to requests for information and ensures that records and information are current and accurate.

OTHER

• Participates in professional development and training opportunities as needed.
• Performs other duties as assigned.

Required Qualifications

• Ability to think creatively and independently on concepts requiring advanced analytical skills.
• Thorough knowledge of and/or can quickly learn the organization, including its mission, vision, goals, policies, and infrastructure; strong knowledge of current affairs and issues in higher education.
• Computer proficiency in Microsoft Office and common desktop/web applications, including Excel and Word, Google G-suite applications with the ability to learn new systems.
• Thorough knowledge of a variety of administrative operations activities such as risk management planning and website design and maintenance.
• Excellent interpersonal communication skills to include verbal and written, active listening, critical thinking, persuasiveness, advising and counseling skills to communicate effectively with all levels of staff, faculty, alumni, students and external constituencies.
• Strong skills in short term planning, analysis and problem-solving and customer service.
• Strong skills to stay abreast of trends and new directions in technology and the ability to incorporate those advancements appropriately.
• Ability to work with sensitive information, use discretion, and maintain confidentiality.
• Ability to use sound judgment in responding to issues and concerns.
• Ability to provide excellent customer service when interacting with a variety of communities and the general public;
• Ability to maintain decorum and a high degree of quality communication between the various constituents served.
• Ability to make recommendations for business process improvements and handle complaints and requests in a professional and calm manner.
• Ability to effectively organize and execute numerous projects with interruptions in a fast-paced environment;
• Ability to organize calendars and address competing priorities.
• Strong problem-solving, analytical, and organizational skills with the ability to multi-task and pay close attention to details, with a goal of achieving high quality outcomes and high level of accuracy.
• Solid written/oral communication skills and an ability to understand a broad range of information about the organization and give information about the same over the phone and in person.
• Ability to prioritize work effectively; exercise appropriate initiative; demonstrate proper perseverance and follow through; and display sound judgment.
• Ability to establish and maintain effective working relationships and be an effective team-oriented member of the unit.
• Ability to function effectively with frequent interruptions in a busy environment while maintaining a pleasant and respectful demeanor and providing attention to detail
• Demonstrated ability to work effectively and collaborate with individuals and groups from a wide range of backgrounds, experiences, and perspectives.
• Demonstrated commitment to fostering an inclusive and supportive environment that promotes collaboration and mutual respect among all members of the UC Berkeley community and its stakeholders.
• Must demonstrate strong interpersonal skills, including the ability to engage with and understand individuals from varied academic, socioeconomic, cultural, disability, gender, and ethnic backgrounds.
• Bachelor's degree in related area and/or equivalent experience/training.

Preferred Qualifications

• Knowledge of and/or can quickly learn UC Berkeley administrative procedures and campus systems.

Salary & Benefits

For information on the comprehensive benefits package offered by the University, please visit the University of California's Compensation & Benefits website.

Under California law, the University of California, Berkeley is required to provide a reasonable estimate of the compensation range for this role and should not offer a salary outside of the range posted in this job announcement. This range takes into account the wide range of factors that are considered in making compensation decisions including but not limited to experience, skills, knowledge, abilities, education, licensure and certifications, analysis of internal equity, and other business and organizational needs. It is not typical for an individual to be offered a salary at or near the top of the range for a position. Salary offers are determined based on final candidate qualifications and experience.

The budgeted hourly range that the University reasonably expects to pay for this position is $34.69 (Step 4) - $37.95 (Step 8).

• This is a full-time (40 hours/week), career position that is eligible for UC Benefits.
• This is a non-exempt, biweekly-paid position.

How to Apply

• To apply, please submit your resume and cover letter.

Other Information

This position is governed by the terms and conditions in the agreement for the Clerical & Allied Services Unit (CX) between the University of California and Teamsters Local 2010. The current bargaining agreement manual can be found at: http://ucnet.universityofcalifornia.edu/labor/bargaining-units/cx/index.html

• This is not a visa opportunity.
• This position is eligible for up to 20% remote work. Exact arrangements are determined in partnership with your supervisor to meet role responsibilities and department needs, and are subject to change.

Conviction History Background

This is a designated position requiring fingerprinting and a background check due to the nature of the job responsibilities. Berkeley does hire people with conviction histories and reviews information received in the context of the job responsibilities. The University reserves the right to make employment contingent upon successful completion of the background check.

Misconduct

SB 791 and AB 810 Misconduct Disclosure Requirement: As a condition of employment, the final candidate who accepts a conditional offer of employment will be required to disclose if they have been subject to any final administrative or judicial decisions within the last seven years determining that they committed any misconduct; received notice of any allegations or are currently the subject of any administrative or disciplinary proceedings involving misconduct; have left a position after receiving notice of allegations or while under investigation in an administrative or disciplinary proceeding involving misconduct; or have filed an appeal of a finding of misconduct with a previous employer.

"Misconduct" means any violation of the policies or laws governing conduct at the applicant's previous place of employment, including, but not limited to, violations of policies or laws prohibiting sexual harassment, sexual assault, or other forms of harassment, discrimination, dishonesty, or unethical conduct, as defined by the employer. For reference, below are UC's policies addressing some forms of misconduct:

UC Sexual Violence and Sexual Harassment Policy

UC Anti-Discrimination Policy

Abusive Conduct in the Workplace

Equal Employment Opportunity

The University of California is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, age, protected veteran status, or other protected status under state or federal law.