New 
Senior Customer Experience Program Manager
 Microsoft | |
 United States, Washington, Redmond | |
 Jul 19, 2025 | |
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OverviewOneDrive and SharePoint (ODSP) represent a powerful suite of intelligent, high-value services built within a secure and compliant environment powering the next generation of transformative end-user experiences across Microsoft 365. As the collaboration and productivity needs of modern organizations continue to evolve, ODSP stands at the forefront, enabling seamless content sharing, teamwork, and innovation.As a member of the ODSP Customer Experience Engineering (CXE) Customer Voice Team, you will be embedded as an integral component of our product development organization and focus on customer insights at scale. Our goal is to drive customer adoption and satisfaction by distilling customer signals into strategic actions. We are a small team that is advancing customer voice programs across ODSP & Copilot Agents.As a Senior Customer Experience Program Manager,you will lead gathering customer insights, developing experiences and methods to reduce customer friction in product adoption, partnering with cross-functional members of the organization to align customer feedback with product improvements. You will operate in a critical cross-functional role, where you will partner with product, engineering, design, research - ensuring customer voice is embedded in workflows. Microsoft's mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others, and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond.
ResponsibilitiesConduct customer data analysis to deliver insights on how to improve the ODSP customer experience.Leverage data science and drive customer voice programs to better product making in artificial intelligence (AI) era.Communicate and present customer program status, insights, and recommendations to senior leadership and other relevant audiences.Collaborate with internal and external stakeholders to ensure alignment, coordination, and integration of customer experience initiatives. | |