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Customer Service Representative

Advantage Technical
$35.00-$39.00
paid time off, paid holidays
United States, California, Torrance
Jul 17, 2025

Customer Service Representative

The Customer Service Representative is responsible for managing business interactions and relationships. Achieve customer satisfaction, manage performance against customer requirements in accordance with contract. Serve as primary communication internally and externally to fulfill contract obligations meeting quality, cost, and on-time delivery as well as additional growth opportunities and strengthen customer loyalty.

ESSENTIAL FUNCTIONS:



  • Serve as the primary source of contact for assigned customer-related inquiries and represent the voice of the customer
  • Manage all aspects of the customer relationship and daily interactions
  • Support Order Management to ensure accurate and timely Order processing and returns
  • Understand all executed contract terms for assigned customers through collaboration with the Contracts Team
  • Monitor existing contracts for compliance relative to delivery requirements
  • Develop and maintain Customer specific manuals, as well as key contractual elements
  • Negotiate and manage changes in customer demand to ensure accurate flow down in support of on-time delivery
  • Follow up on quotes and monitoring quotes
  • Maintain knowledge and train others to navigate and manage customer schedules and portals
  • Work closely with Accounts Receivable and Customers for quick resolution to contested invoices and deductions
  • Know and apply all terms of Long-Term Agreements for assigned customers
  • Develop and maintain customer information documents for other team members' use
  • Work closely with operations and supply chain to ensure Customer On-Time Delivery
  • Proactively monitor customer delivery schedules and track critical shortages. Team with Supply
  • Chain Management to expedite urgent customer needs
  • Analyze and Problem solve customer specific performance issues
  • Develop an internal support plan to meet all customer performance expectations and requirements




Qualifications/Basic Qualifications:



  • Bachelor's Degree in Business, Marketing, related or approved field from an accredited institution required
  • Minimum 5 years of experience in customer service, contract administration or related experience




Position Criteria:



  • Ability to train others and work in a team-oriented environment
  • Strong communication skills and interpersonal skills to support internal and external contacts within a multi-cultured environment
  • Demonstrated experience working with MS Office software package
  • Analytical skills and detail-orientation
  • Ability to prioritize and execute multiple tasks in an efficient manner, and work on multiple projects simultaneously and independently
  • Ability to work on time sensitive projects, meet critical deadlines, and deliver commitments in a calm and organized manner
  • Must be able to travel up to 10% of the time
  • Customer service skills and aptitude




Preferred Qualifications:



  • Work experience with SAP
  • Work experience in a customer support role for technical products
  • Experience with preparing proposals
  • Proficiency or knowledge of ERP systems.
  • Prior experience with customer portals

The base pay range above represents the low and high end of the base compensation range we reasonably expect to pay for this position. Actual base compensation will vary and may be above or below the range based on various factors including, but not limited to, geographic location, actual experience, and job performance. This job posting is not a promise of any specific pay for any specific employee.

The range listed is just one component of the total compensation package for our employees. Based on the details of your position, we provide a variety of benefits to our employees, including medical, dental, and vision plans, pre-tax savings plans, pre-tax parking and commuter plans, supplemental health and welfare plans, a retirement savings plan, an employee assistance program, pet insurance, and paid holidays. Other rewards may include short-term incentives and paid time off.

After you have applied, download our Staffmark Group WorkNOW App to receive real-time job offers and apply for additional opportunities. You can download it from the App Store or get it on Google Play.

About Advantage Technical

With company roots going back over 30 years, Advantage Technical is an engineering and information technology services company and a national leader in the provision of technical resources today. These services include Staff Augmentation, Direct Placement, Project Resourcing and Outsourcing - delivered from 40 key market locations, by over 3500 specialized contractors, to over 500 clients across North America. Advantage Technical is a Best of Staffing Diamond Award winner for both Clients and Talent. For more information about the industries and services offered by Advantage Technical, please visit AdvantageTechnical.com.

Advantage Technical is committed to providing equal employment opportunity for all persons regardless of race, color, religion (including religious dress and grooming practices), sex, sexual orientation, gender, gender identity, gender expression, age, marital status, national origin, ancestry, citizenship status, pregnancy, medical condition, genetic information, mental and physical disability, political affiliation, union membership, status as a parent, military or veteran status or other non-merit based factors. We will provide reasonable accommodations throughout the application, interviewing and employment process. If you require a reasonable accommodation, contact your local branch. Advantage Technical is an E-Verify employer. This policy is applicable to all phases of the employment relationship, including hiring, transfers, promotions, training, terminations, working conditions, compensation, benefits, and other terms and conditions of employment.

All employees are directed to familiarize themselves with this policy and to act in accordance with it. All decisions with respect to employment matters and other phases of employer-temporary employee relationships will be in keeping with this policy and in accordance with all applicable laws and regulations.

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