New

Back Office Customer Service Representative

National Grid
$21.95 / hr
United States, New York, Syracuse
Jul 17, 2025
Back Office Customer Service Representative About us Job Purpose Please update the external Job Purpose prior to publishing your requisition Key Accountabilities Please update the external Key Accountabilities prior to publishing your requisition Supervisory/Interpersonal- Experience Required Qualifications Please update the external Qualifications prior to publishing your requisition More Information Salary $21.95 an hour Many of the terms and conditions of employment for this position are defined by a collective bargaining agreement that the Company has with a local union. Newly hired employees are bound by the terms of the collective bargaining agreement as well as other agreements between the Company and the local union. National Grid utilizes an assessment that evaluates the job qualifications/characteristics using AI or statistically based scoring. For more information, please view NYC Local Law 144. National Grid is an equal opportunity employer that values a broad diversity of talent, knowledge, experience, and expertise. We foster a culture of inclusion that drives employee engagement to deliver superior performance to the communities we serve. National Grid is proud to be an affirmative action employer. We encourage minorities, women, individuals with disabilities and protected veterans to join the National Grid team. At National Grid, we work towards the highest standards in everything we do, including how we support, value and develop our people. Our aim is to encourage and support employees to thrive and be the best they can be. We celebrate the unique differences people bring into our organisation, and welcome and encourage applicants with diverse experiences and backgrounds, and offer flexible and tailored support, at home and in the office. Our goal is to drive, develop and operate our business in a way that results in a more inclusive culture. All employment is decided on the basis of qualifications, the innovation that comes with having diverse teams and business need. We are committed to building a workforce that is representative of the communities we serve and provide a working environment where everyone feels valued, respected, fairly treated, and able to reach their full potential.