New

Provider Network Ambassador - Federal

Delta Dental of California
$56,900 - $119,200
dental insurance, paid time off, paid holidays, tuition reimbursement, 401(k), employee discount
United States, California, Rancho Cordova
Jul 17, 2025
JOB DESCRIPTION Delta Dental's Provider Relations team is responsible for building and maintaining high-quality, cost-effective, and competitive provider networks that support growth across multiple lines of business. As a Provider Network Ambassador, you will represent Delta Dental in the provider community, serving as a key liaison and advocate for our brand. This role is dedicated to delivering a best-in-class provider experience by managing relationships with dental providers and their office teams, helping ensure they reflect the level of service we promise to our members. We are looking for a self-motivated, enthusiastic, and service-oriented professional who brings energy, relationship management expertise, and a deep understanding of dental benefits to every interaction. RESPONSIBILITIES Serve as a consultative partner for the federal government FGP line of business, with a primary focus on the CCN program and related federal contracts. Provide support for additional business lines including Medicare Advantage and DeltaCare as needed, assisting with provider contracting, claim payment resolution, and other servicing functions. Promote provider office efficiency by encouraging the use of digital tools and value-added services. Build and sustain strong, trust-based relationships with providers and dental office staff to enhance the overall provider experience. Manage a high volume of daily inquiries and service requests from providers, the VA, and clients. Strengthen provider network growth and stability by minimizing provider turnover and ensuring alignment with Delta Dental's quality and cost-effectiveness standards. Conduct provider outreach, education, and training, including on-site dental office reviews, to ensure compliance with contractual and regulatory requirements. Partner with internal stakeholders to monitor provider performance, support issue resolution, and implement service improvements. Facilitate both virtual and in-person provider interactions across assigned territories, offering support with issue resolution, data analysis, and the use of network tools. Evaluate provider appointment availability through service calls and address access gaps to ensure network compliance. Collaborate with organized dentistry, local dental societies, and internal enterprise teams to identify trends, share insights, and support the profession. Analyze competitor intelligence and internal data to inform network retention strategies and assess the cost-effectiveness of retaining providers in key markets. QUALIFICATIONS High school diploma or GED. 2+ years of experience in dental managed care or a related healthcare field. 3 or more years of dental office experience (front or back office preferred). Prior experience in provider network management, customer service, and/or account management. Curious and eager to understand dental business practices and provider needs. Clear and confident in presenting both written and verbal information. Highly organized with strong prioritization and time management skills. Ability to apply Professional Selling Skills (PSS) principles. Skilled at interpreting market and provider data to guide decision-making. Comfortable interfacing with stakeholders at all levels. Knowledge of CDT codes and dental terminology (preferred). Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook, Teams). Strong communication, negotiation, and relationship-building skills. Adaptable in dynamic environments with shifting priorities. Familiarity with dental and general insurance procedures. Willingness to travel by car or air as need; able to front business expenses if needed and submit expenses for reimbursement. Currently, travel is less than 10%. Able to maintain and operate a personal vehicle safely for company business. Base Pay Information The national base pay range at the end is a good faith estimate of what Delta Dental may pay for new hires. Actual pay may vary based on Delta Dental's assessment of the candidate's knowledge, skills, abilities (KSAs), related experience, education, certifications, and ability to meet required minimum job qualifications. Other factors impacting pay include prevailing wages in the work location and internal equity. Pay Grade 18. $56,900 - $119,200 ADDITIONAL INFORMATION Behind the smile! We are dedicated to safeguarding the health and financial stability of our employees and their loved ones. This commitment extends beyond the workplace to foster personal growth and holistic wellbeing. Our life-changing rewards package includes: Competitive base and incentive pay 401(k) with robust matching and non-matching contributions Rich medical & pharmacy benefits 100% employer-paid dental and vision benefits Holistic wellbeing program with deep financial incentives Generous paid time off plus 12 paid holidays and your birthday off Culture of growth and learning: career development; tuition reimbursement; recognition program Family support: adoption assistance, fertility treatment, child, elder & pet care assistance Social responsibility and volunteer opportunities Employee discount program Fair Chance Ordinances and Criminal Background Considerations This position requires that the applicant undergo a background check. Qualified applicants with arrest or conviction records will be considered for employment in accordance with any applicable federal, state or local laws, including, but not limited to, the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance, the City of Los Angeles Fair Chance Initiative for Hiring Ordinance, the San Francisco Fair Chance Ordinance, and/or New York Corrections Law Article 23-A. Important Work Authorization Information Please note, Delta Dental will not sponsor applicants for work visas for this position. #LI-Remote ABOUT THE TEAM At Delta Dental, we're behind millions of smiles and counting. For over 68 years, we've served our communities by increasing access to affordable, quality care - but that commitment to care extends beyond the people we serve, to the dedicated employees who make those smiles genuine. We've come this far by building fair programs that offer opportunities for advancement, create meaningful connections and improve the lives of our employees and their families. Because we know that when we take exceptional care of each other, we can make a positive impact for all. We champion an inspirational workplace through our commitment to trust, service, excellence and innovation. Joining us means working for a company that offers stability and balance, opportunities for leadership at all levels, and a work environment focused on teamwork and camaraderie. Discover the smiling faces behind Delta Dental and experience our values and culture in action by connecting with us on social media. Follow Delta Dental Ins. on Facebook and Instagram, #LifeatDDins on Facebook and Instagram, Delta Dental Ins. on Twitter and Delta Dental Ins. on LinkedIn. If you've got an appetite for innovation and want to be a part of a team that's transforming the future of health care, join us! Since 1955, we have offered comprehensive, high-quality oral health care benefits to millions of enrollees and built the strongest network of dental providers in the country. The Delta Dental of California network includes affiliates Delta Dental Insurance Company; Delta Dental of Pennsylvania; Delta Dental of New York, Inc.; Delta Dental of the District of Columbia; Delta Dental of Delaware, Inc.; and Delta Dental of West Virginia, providing dental benefits to more than 31 million people across 15 states, the District of Columbia, Puerto Rico and the Virgin Islands. The company and its affiliates are part of Delta Dental Plans Association (DDPA), a not-for-profit national association based in Oak Brook, Illinois. Through our national network of Delta Dental companies, we offer dental coverage in all 50 states, Puerto Rico and other U.S. territories. We offer vision coverage through DeltaVision in 15 states and the District of Columbia. Collectively, we deliver benefits to more Americans than any other dental insurance company. Delta Dental Ins. is an equal opportunity employer and is committed to providing a professional work environment free from discrimination and harassment. Individuals seeking employment at Delta Dental are considered without regard to race, ethnicity, color, age, sex, religion, national origin, ancestry, pregnancy, sexual orientation, gender identity, gender expression, genetic information, actual or perceived physical or mental disability, registered domestic partner status, caregiver status, marital status, veteran or military status, citizenship status, or any other legally protected category. Delta Dental is committed to providing equal employment opportunities to all employees and applicants for employment. Accordingly, we have adopted and maintain an Equal Employment Opportunity Policy, Harassment-Free Work Environment Policy, and Respectful Workplace policies and will not tolerate violations of these policies. Unfortunately, our Delta Dental Enterprise is unable to hire individuals residing in Alaska, North Dakota, Nebraska, Hawaii, Oklahoma, Vermont, Maine, West Virginia, New Hampshire, Wyoming, Puerto Rico, District of Columbia (Washington D.C.) or other US Territories at this time. Proof of eligibility to work in the United States must be provided if selected for hire. Delta Dental includes: Delta Dental of California, Delta Dental Insurance Company, Delta Dental of Pennsylvania, and Delta Dental of New York If You Are A Current Employee Click Here* To Apply