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Senior Program Manager

Microsoft
United States, Washington, Redmond
Jul 17, 2025
OverviewMicrosoft is a company where passionate innovators come to collaborate, envision what can be and take their careers further. This is a world of more possibilities, more innovation, more openness, and the sky is the limit thinking in a cloud-enabled world. Microsoft's Azure Data engineering team is leading the transformation of analytics in the world of data with products like databases, data integration, big data analytics, messaging & real-time analytics, and business intelligence. The products our portfolio include Microsoft Fabric, Azure SQL DB, Azure Cosmos DB, Azure PostgreSQL, Azure Data Factory, Azure Synapse Analytics, Azure Service Bus, Azure Event Grid, and Power BI. Our mission is to build the data platform for the age of AI, powering a new class of data-first applications and driving a data culture. Within Azure Data, the Microsoft Fabric platform team builds and maintains the operating system and provides customers a unified data stack to run an entire data estate. The platform provides a unified experience, unified governance, enables a unified business model and a unified architecture. The Fabric Platform Supportability team works to improve the Fabric/Power BI product to reduce customers' need for support. We own the help-and-support user experience. In addition, we ensure any new scope or change is ready to be supported. Our goals include a mix of customer success, customer satisfaction and efficiency metrics. We do not just value differences or different perspectives. We seek them out and invite them in so we can tap into the collective power of everyone in the company. As a result, our customers are better served.
Responsibilities* Drive execution and implementation for strategic initiatives across engineering and customer support to improve product quality and support efficiency* Contribute to the expansion of product and process insights derived from support and self-help contacts at scale* Drive key results for quality, support and customer-success KPIs and be held accountable for their outcomes* Champion operational excellence via metrics, process governance, and policy controls for regular assessment and improvement* Work with internal and external partners to gatherfeedback,manage dependencies* Embody our culture and values
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