New

Contractor Relations Liaison

First American
sick time, 401(k)
United States, California, Santa Rosa
Jul 15, 2025
Who We AreJoin a team that puts its People First! As a member of First American's family of companies, First American Home Warranty offers a wide range of home warranty products and services to home sellers, buyers and agents. Since 1889, First American (NYSE: FAF) has held an unwavering belief in its people. They are passionate about what they do, and we are equally passionate about fostering an environment where all feel welcome, supported, and empowered to be innovative and reach their full potential. Our inclusive, people-first culture has earned our company numerous accolades, including being named to the Fortune 100 Best Companies to Work For list for ten consecutive years. We have also earned awards as a best place to work for women, diversity and LGBTQ+ employees, and have been included on more than 50 regional best places to work lists. First American will always strive to be a great place to work, for all. For more information, please visit www.careers.firstam.com. What We DoResponsible for expanding and improving the performance of contractor/vendor network. Acts as liaison between contractors/vendors and Company, providing support in recruiting, training, and managing the overall performance of contractors/vendors, usually in a territory with multiple states. What You'll Do: Develop strategic recruitment plan to expand existing network reach and work order volume capacity Perform contractor/vendor performance audit on a periodic basis. Create, maintain and provide contractor/vendor scorecard reviews and master record maintenance Manage pricing negotiation for assigned contractors/vendors Proactively support the claim process if there is a contractor/vendor issue that warrants immediate attention Analyze contractor allocations and work order management to identify trends and recommend opportunities to improve and increase contractor/vendor output Develop, track, monitor, and report on department metrics, which may include cost, service and other areas to drive performance improvement Improve communication, including claim status updates, customer updates and account updates Responsible for contractor/vendor training, including system training; assist contractors/vendors with invoice issues and payment process as needed. Ensure contractor/vendor documentation is current, including, but not limited to licensing, insurance, and worker's compensation insurance May travel to meet with contractors or participate in training as requested What You'll Bring: Bachelor's degree or equivalent combination of education, training and experience 3-5 years of directly related work experience, including 2 years demonstrated experience in a lead or supervisory role Strong MS Office skills Successful track record of executing day to day operational responsibilities, along with participating in, developing and completing projects in areas of expertise Able to implement and enforce processes to ensure compliance and quality Provides others with reliable information and uses good listening skills, as well as effective written and verbal communication skills Salary Range: What We OfferBy choice, we don't simply accept individuality - we embrace it, we support it, and we thrive on it! Our People First Culture celebrates diversity, equity and inclusion not simply because it's the right thing to do, but also because it's the key to our success. We are proud to foster an authentic and inclusive workplace For All. You are free and encouraged to bring your entire, unique self to work. First American is an equal opportunity employer in every sense of the term. Note that the following statements only apply to candidates who will be working from an unincorporated area within Los Angeles County. First American will consider for employment all qualified applicants, including those with arrest or conviction records, in a manner consistent with the requirements of applicable state and local laws (e.g., the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act). First American intends to conduct a review of an applicant's criminal history in connection with a conditional offer. First American reasonably believes that a criminal history may have a direct, adverse and negative relationship with the following material job duties for this position potentially resulting in the withdrawal of the conditional offer of employment: handling of confidential, proprietary or trade secret information belonging to First American or its customers, administrating or facilitating financial transactions, and the ability to meet customer-imposed criminal history requirements. Based on eligibility, First American offers a comprehensive benefits package including medical, dental, vision, 401k, PTO/paid sick leave and other great benefits like an employee stock purchase plan.