Assistant Access Manager - Digestive Health

The Rector & Visitors of the University of Virginia
$59,075.00 - $118,150.00 Annual
vision insurance, paid time off
United States, Virginia, Charlottesville
1215 Lee Street (Show on map)
Sep 04, 2025
The Assistant Manager - Access primarily manages the scheduling function of the team by implementing standards systems and processes to improve the patient and referring physician access and clinician satisfaction with scheduling activities across the Health System. The Assistant Manager ensures the scheduling team and unit meet or exceed performance standards focused on patient and referring physician access correct provider and capture of pre-appointment medical records referrals patient demographic insurance and other relevant financial information. Oversee the performance of the scheduling team and departments/service location scheduling and be accountable to meet or exceed the performance standards. Collaborate to develop an appointment tracking mechanism and workflow to follow critical tasks in sequential order such as appointments referrals records insurance referral and pre-authorizations. Establish and onboard a support team. Utilize feedback loop and coordinate with the Access and Epic teams (Cadence in particular). Provide input to the design and implementation of the Access operating model and scheduling process designs in general and for the respective team. Support the Epic design and build teams to coordinate process redesign and implementation. Coordinate with Clinic Managers and related providers within the team to gain a full understanding of clinical operations within each clinic and/or operational area in order to fully meet patient clinic and Access needs. Oversee the performance of scheduling for the team and hold the team accountable for the designimplementation and management of Access standards. Assist in the removal of barriers for the team to help achieve milestones. Implement work products in the team developed by Access design and implementation teams. As necessary build consensus amongst team members and various clinical and operational leaders (such as Clinical Administrators Department Chairs Physicians and other care team providers) to gain buy-in on critical decisions. In consultation with Revenue Cycle leadership develop accountability standards for work queue management collaborate on establishment of new or modified processes affecting revenue and respond to metrics provided by Access by identifying issues applying resolutions and monitoring performance standards in a timely manner. In addition to the above job responsibilities, other duties may be assigned. MINIMUM REQUIREMENTS Education: Bachelors Degree preferred. Experience: 3 years of medical background in outpatient/ambulatory setting. Licensure: None required. PHYSICAL DEMANDS This is primarily a sedentary job involving extensive use of desktop computers. The job does occasionally require traveling some distance to attend meetings, and programs. Position Compensation Range: $59,075.00 - $118,150.00 Annual Benefits Comprehensive Benefits Package: Medical, Dental, and Vision Insurance Paid Time Off, Long-term and Short-term Disability, Retirement Savings Health Saving Plans, and Flexible Spending Accounts Certification and education support Generous Paid Time Off UVA Health is a world-class Magnet Recognized academic medical center and health system with a level 1 trauma center. 2023-2024 U.S. News & World Report "Best Hospitals" guide rates UVA Health University Medical Center as "High Performing" in 5 adult specialties and 14 conditions/procedures. We are one of 70 National Cancer Institute designated cancer centers. UVA Health Children's is named by 2023-2024 U.S. News & World Report as the best children's hospital in Virginia with 9 specialties ranked among the best in the nation. Our footprint also encompasses 3 community hospitals and an integrated network of primary and specialty care clinics throughout Charlottesville, Culpeper, Northern Virginia, and beyond.