Manager of the Field Network Team

What's the role?

Join us as the Manager of the Field Network Team (FNT) and lead a pivotal team within our organization. This role offers the opportunity to innovate and drive impactful changes, enhancing the efficiency, scalability, and security of our Field offices. If you are a dynamic leader with a passion for excellence and a customer-focused approach, we invite you to apply.

Duties and Responsibilities

- Lead Network Operations and Service Delivery teams, including employees and contractors.

- Oversee wired and wireless network systems for field offices.

- Mentor and guide teams to enhance support capabilities and implement best practices.

- Balance tactical actions with continuous improvement for sustainable support services.

- Focus on cost efficiency and continuous improvement.

- Cultivate and maintain relationships with global partners, business partners, and internal stakeholders.

- Influence and build trust with key technology and business leaders.

- Manage risks in technology decisions related to operational support services.

- Resolve complex service management issues, acting as a liaison between IT and business areas.

- Ensure compliance with best practices to enhance service quality and customer experience.

- Motivate teams to take ownership, fostering accountability and positive action.

- Communicate priorities clearly and effectively across local and global teams.

- Identify and implement opportunities for service improvements, optimization, and automation.

- Develop standard operating procedures and understand business processes and key performance indicators.

Bring your best! What the role needs?

- Bachelor's in Computer Science, Information Systems, or equivalent experience.

- Networking experience (Preferred)

- Experience managing network operations with diverse technologies.

- Skilled in handling escalations with partners and teams.

- Expertise in Engineering and Operational Support standards.

- Ability to influence and negotiate with vendors and team members.

- Experience leading complex technical decisions.

- Prioritize scope, risk, and quality to meet business needs.

- Effective communicator at all organizational levels.

- Experience with Agile & Scrum, focusing on CI/CD.

- Drive process improvements and manage vendor relationships.

- Strong analytical and communication skills.

- Nice to Have: Telecom experience.

#LI-Hybrid

Compensation Range:

Pay Range - End:

We believe in fairness and transparency. Its why we share the salary range for most of our roles. However, final salaries are based on a number of factors, including the skills and experience of the candidate; the current market; location of the candidate; and other factors uncovered in the hiring process. The standard pay structure is listed but if youre living in California, New York City or other eligible location, geographic specific pay structures, compensation and benefits could be applicable, click here to learn more.

Grow your career with a best-in-class company that puts our clients' interests at the center of all we do. Get started now!

Northwestern Mutual is an equal opportunity employer who welcomes and encourages diversity in the workforce. We are committed to creating and maintaining an environment in which each employee can contribute creative ideas, seek challenges, assume leadership and continue to focus on meeting and exceeding business and personal objectives.