Research Exceptions Manager

Work Location:

324 North Fourth Street

Indiana, Pa 15701

Work Hours:

Monday - Friday

8:00am - 5:00pm

Additional hours as needed to fulfill the needs of the department.

Function: Assumes responsibility for staffing, planning, directing, and controlling the bank's Research and Exceptions Department.

Duties and Responsibilities:

1. Responsible for leading, motivating, training, evaluating, and rewarding Research and Exceptions departmental staff.

2. Assumes responsibility for the efficient and effective control of the banks Exceptions, Research, and Deposit Collections areas by:

a. Ensuring that prescribed schedules and operating policies and procedures are followed.

b. Making recommendations regarding improved operating policies and procedures, changes in employment, salary, and performance ratings for employees.

c. Allocating work and assisting in training personnel.

d. Promoting positive customer service attitudes among employees of the sections.

e. Creating a culture of trust, accountability, and respect among all employees, guided by the Speed of Trust and Our Shared Future.

f. Maintaining open communications in support of an informed and empowered work group

3. Responsible for overseeing the daily operations of the following areas within the Exceptions Area:

a. Returns (Incoming and Outgoing)

b. Nonpost reconcilement and processing

c. Fraud Suspect

d. Centralized Overdraft processing

e. Exception Item Review (signature verification, dormant accounts)

f. Stop Payment verification and review

g. Canadian Item Cash Letter Settlement and Preparation

h. Municipal Coupon/Bond Processing

4. Responsible for overseeing the daily operations of the following areas within the Research Area:

a. Perform Research for bank related documents based on requests received

b. Complete Deposit and Loan Account Verifications requested by various Government Agencies and vendors

c. Check Endorsement and Signature Verification

d. Record and process IRS levies

e. Record and process Garnishments

f. Record and process Domestic Relations Court Orders

g. Reconcile Safe Box system

h. Verify all new Safe Box accounts

i. Decedent reporting (including attorney communications)

5. Responsible for overseeing the daily operations of the Deposit Collections area:

a. Ensure tracking for charge-offs and collections of deposit accounts

b. Monitor accounts in Collections Queue and action taken each day

c. Complete monthly billing process

d. Ensure accurate and complete data is maintained in the DDA Database.

6. Reviews and takes appropriate action on more serious problems within each functional area.

7. Maintains the Productivity Reporting statistics on a monthly basis for direct functional area.

8. Maintains the tight and efficient controls of settlement procedures and documentation, as directed by Corporate Policy and SOX Controls. Ensures all assigned reconcilements are completed in accordance with corporate policy..

9. Maintains a good working relationship with bank employees. Demonstrates strong interpersonal skills with the ability to work independently, as well as motivated to work as a team player to contribute to the success of the department and in turn, the organization.

10. Works with vendors in upgrading and testing both hardware and software related to the day-to-day processing of department responsibilities.

11. Assumes responsibility as one of bank's administrators for the following: PA Revenue Decedent Reporting access EARNS, PreBot Exceptions, SVPCO, BYN Mellon, and TRIPS.,

12. Assumes responsibility for maintaining and updating the departmental Disaster Recovery plan. Participates in the annual training and tabletop exercises.

13. Responsible for oversight of merger and acquisition planning, data mapping, test report review and conversion. Conversion activities include reconcilements and signoffs for all areas of responsibility.

14. Performs additional duties as required.

Education:

Requires a four-year degree or equivalent.

Experience:

More than ten years of general experience. Two to five years of specialized experience. Specialized experience requirements banking regulations, UCC regulations, fraud investigations techniques, Reg CC, ACH/NACHA rules, adjustment resolution, research fulfillment technique.

Physical Demands:

Operates a keypad device 70-80% of the day. Operates office equipment 0-10% of the day. The primary parts of the body involved in performing these tasks are the fingers, thumbs, hands and wrists and elbows. Traveling to alternate work locations 0-10%. Overnight stays required 0-10%. Sitting is required 70-80% per day, standing 10-20% per day. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions. Work can be performed at multiple locations.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR 60-1.35(c)

Salary Range: