Customer Experience Program Manager II
 Microsoft | |
 United States, Nevada, Reno | |
| 6840 Sierra Center Parkway (Show on map) | |
 Jul 09, 2025 | |
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OverviewDo you want to be part of the team building the Azure cloud platform for Microsoft? Are you passionate about cloud computing, large scale distributed systems and working on bleeding edge technology at massive scale? Are you looking to grow your career in a team with phenomenal growth opportunities? The Microsoft Azure Core team builds and manages the fundamental platform across compute, storage and networking services. The Capacity & Efficiency team within Azure Core manages Azure's infrastructure capacity, enabling dynamic customer growth, balancing capacity health/experience, and optimizing cost. As a Customer Experience Program Manager, you will design and implement frameworks, processes, and systems to manage cloud capacity risks, deliver on optimization initiatives, and fulfil customer's capacity needs. We are looking for a passionate, execution driven Customer Experience Program Manager to drive and improve the strategic and operational aspects of Infrastructure Capacity Management, delivering revenue & margin impact by improving customer experience and optimal capacity utilization. Microsoft's mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others, and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond.
ResponsibilitiesManage capacity health of multiple Azure regions, enabling customers to have an unparalleled capacity experience on Azure.Leverage and refine processes for managing demand growth and capacity risk while enabling customer successPartner with infrastructure, planning and forecasting teams to drive capacity enablement across Azure data centers worldwide.Partner with engineering on platform and product roadmaps to solve for capacity health, experience, and optimization.Help create a diverse and inclusive culture where everyone can bring their full and authentic self, where all voices are heard, and where we do our best work as a result. Your ability to discuss the problem space at great technical depth and explore potential solutions with teams you interface with, and maintain trusted relationships with these engineering partners, is essential for your success.Work directly with customers on an advisory role to help them plan, fulfill, operate and optimize their Azure resource usage. Support global field teams and larger customer experience / success teams in the deployment of cloud resources to increase adoption of the cloud platform. | |