Department Secretary Endoscopy
 Brigham & Women's Faulkner Hospital | |
 United States, Massachusetts, Boston | |
| 1153 Centre Street (Show on map) | |
 Jul 08, 2025 | |
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Job Profile Summary
Education High School Diploma or Equivalent required Associate's Degree preferred Can this role accept experience in lieu of a degree? Licenses and Credentials Experience Food & Nutrition: minimum of 1 year of healthcare or office experience required Non-Invasive Testing: 1-3 years' experience in medical, customer service setting Non-Invasive Testing: 1-3 years of customer service experience in a healthcare setting preferred Case Management: 2+ experience in medical, customer service setting preferred Case Management, Endoscopy, OR, PACU, Pain Clinic: knowledge of medical terminology preferred Case Management, Endoscopy, PACU, Pain Clinic: computer knowledge of Microsoft office required Case Management: Kronos experience preferred Endoscopy, OR, PACU, Pain Clinic: experience in medical, customer service setting 1-2 years preferred OR: computer knowledge of Microsoft Office and Epic preferred Knowledge, Skills and Abilities - Food & Nutrition: * Staff adheres to all C.A.R.E. Standards * Independent judgment required. * Strong decision-making skills are necessary. * Must be able to read and write in English. * Must be able to communicate in English. * Must be able to juggle multiple tasks in a fast-paced environment. * Must be able to use a calculator and make change. * Ability to pleasantly and effectively handle multiple phone lines and voice mail. * Must have basic computer skills in order to be able to use various computer programs/systems within the hospital. * Strong communication and interpersonal skills are required. * Must be able to follow lengthy, detailed instructions * Must be able to read standard size font of Diet Office meal-ordering software and Cafeteria POS software. - Non-Invasive Testing: * Excellent customer service and communication skills * Experience with Microsoft Office 365 is preferred * Experience with Epic is preferred * Ability to multi-task and make decisions quickly as situations arise * Knowledge of standard office equipment * Professional and confidential telephone skills * Can troubleshoot registration errors and establish a professional relationship with various scheduling departments - Case Management: * Staff adheres to all I.C.A.R.E. Standards * Excellent interpersonal skills to interact effectively with patients, visitors, and hospital staff. * The ability to work as a team member, promoting a caring and collegial attitude toward fellow employees. * The ability to work under stressful conditions, adapting to the changing pace on the unit, frequent interruptions, emergencies, and acutely ill patients. * Ability to work independently, with well-developed organizational skills in order to prioritize tasks. * Demonstrated verbal and written communication skills to effectively interact with staff through voice mail, e-mail, etc. * Demonstration of flexibility and willingness to adapt to diverse role as a member of the team. * Ability to assist lifting and carrying linens up to 20 lbs. * Demonstrated customer service skills. - Endoscopy: * Staff adheres to all C.A.R.E. Standards * Excellent interpersonal skills to interact effectively with patients, visitors, and hospital personnel. * The ability to work as a team member, promoting a caring and collegial attitude toward fellow employees. * The ability to work under stressful conditions, adapting to the changing pace on the unit, frequent interruptions, emergencies, and acutely ill patients. * Ability to work independently, with well developed organizational skills in order to prioritize tasks. * Demonstrated verbal and written communication skills to effectively interact with staff through voice mail, e-mail, etc. * Demonstration of flexibility and willingness to adapt to diverse role as a member of the unit - based patient care team. * Must be able to demonstrate the knowledge and skills necessary to provide indirect care appropriate to the age of the patients served on his/her assigned unit. Ability to sit and/or stand for an extended period of time. * Ability to assist with the transportation of patients as indicated. * Demonstrated customer service skills. - OR: * Staff adheres to all C.A.R.E. Standards * Excellent interpersonal skills to interact effectively with patients, visitors, and hospital personnel. * The ability to work as a team member, promoting a caring and collegial attitude toward fellow employees. * The ability to work under stressful conditions, adapting to the changing pace on the unit, frequent interruptions, emergencies, and acutely ill patients. * Ability to work independently, with well developed organizational skills in order to prioritize tasks. * Demonstrated verbal and written communication skills to effectively interact with staff through voice mail, e-mail, etc. * Demonstration of flexibility and willingness to adapt to diverse role as a member of the unit - based patient care team. * Must be able to demonstrate the knowledge and skills necessary to provide indirect care appropriate to the age of the patients served on his/her assigned unit. Ability to sit and/or stand for an extended period of time. * Ability to assist with the transportation of patients as indicated. * Demonstrated customer service skills. - PACU: * Staff adheres to all C.A.R.E. Standards * Excellent interpersonal skills to interact effectively with patients, visitors, and hospital personnel. * The ability to work as a team member, promoting a caring and collegial attitude toward fellow employees. * The ability to work under stressful conditions, adapting to the changing pace on the unit, frequent interruptions, emergencies, and acutely ill patients. * Ability to work independently, with well developed organizational skills in order to prioritize tasks. * Demonstrated verbal and written communication skills to effectively interact with staff through voice mail, e-mail, etc. * Demonstration of flexibility and willingness to adapt to diverse role as a member of the unit based patient care team. * Must be able to demonstrate the knowledge and skills necessary to provide indirect care appropriate to the age of the patients served on his/her assigned unit. Ability to sit and/or stand for an extended period of time. * Ability to assist with the transportation of patients as indicated. * Demonstrated customer service skills. - Pain Clinic: * Staff adheres to all C.A.R.E. Standards * Excellent interpersonal skills to interact effectively with patients, visitors, and hospital personnel. * The ability to work as a team member, promoting a caring and collegial attitude toward fellow employees. * The ability to work under stressful conditions, adapting to the changing pace on the unit, frequent interruptions, emergencies, and acutely ill patients. * Ability to work independently, with well developed organizational skills in order to prioritize tasks. * Demonstrated verbal and written communication skills to effectively interact with staff through voice mail, e-mail, etc. * Demonstration of flexibility and willingness to adapt to diverse role as a member of the unit based patient care team. * Must be able to demonstrate the knowledge and skills necessary to provide indirect care appropriate to the age of the patients served on his/her assigned unit. * Ability to sit and/or stand for an extended period of time. * Ability to assist lifting and carrying linens up to 20 lbs. * Ability to assist with the transportation of patients from the clinic. * Demonstrated customer service skills Physical Requirements Brigham and Women's Faulkner Hospital, Inc. is an Equal Opportunity Employer. By embracing diverse skills, perspectives and ideas, we choose to lead. All qualified applicants will receive consideration for employment without regard to race, color, religious creed, national origin, sex, age, gender identity, disability, sexual orientation, military service, genetic information, and/or other status protected under law. We will ensure that all individuals with a disability are provided a reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. | |