Sales & Service Consultant - Jacksonville Towne Center (On-site)

Love engaging with people to help them achieve better health? Come join the exciting, rapidly expanding Direct-to-Consumer team. Member Advisor's primary responsibilities are in the servicing of existing members through issue resolution and product consulting as well as in obtaining new and renewal business.

What is My Impact?
Retail Member Advisor's primary responsibilities are in the servicing of existing members through issue resolution and product consulting as well as in obtaining new and renewal business.

The Key Responsibilities:

• Customer Service and Support
  
  
  
  • Provide customer-friendly service experience for healthcare, health insurance, and related topics
  • Resolve member issues, including product and billing inquiries
  • Educate members on self-service tools
  • Guide members to value-based providers
  
  
• Sales and Business Development
  
  
  
  • Generate leads for new sales, replacement, and add-on products
  • Identify and contact at-risk customers to develop retention strategies
  • Contact prospects for sales opportunities using lead management tools
  • Set appointments for sales visits
  • Sell health and ancillary insurance products to Florida individual consumers and small groups
  • Conduct plan comparisons and analysis for existing members seeking new solutions
  
  
• Product Implementation and Fulfillment
  
  
  
  • Facilitate application process and perform field underwriting
  • Monitor enrollment process in partnership with Direct Sales' Senior Advisor
  • Promote and facilitate APO enrollment and set-up
  • Deliver product fulfillment materials to customers
  • Ensure new customers receive orientations on self-service tools and value-added features
  
  
• Outreach and Engagement
  
  
  
  • Host Customer Video Appointments
  • Conduct outbound call campaigns for Under 65 and Over 65 segments
  • Generate referrals from existing client base
  
  

Important Information:

Flexible Work Schedule: This role requires working flexible hours, including evenings, weekends, and holidays. Also, the position will be onsite at the retail center as well as other marketing events within the Jacksonville area.

Appointment Scheduling Policy: As a Florida Blue agent, you are only permitted to schedule appointments with the following companies: Florida Blue, USAble, FCL, and Health Options. Scheduling appointments with any other health and life insurance company is strictly prohibited while employed with Florida Blue.

Licensure Requirement: You must hold a current and active State of Florida 2-40 an/or 2-15 license. If you do not currently hold this license, you must obtain it within 60 days of your hire date.

What Is REQUIRED:

• 3+ years related work experience in a sales and service environment
• High school diploma or GED
• Excellent verbal and written communication skills
• Experience using MS Word, MS Excel, MS PowerPoint, Internet and web-based tools

Required Licenses and Certifications:

• Current and active State of Florida 2-40 license or obtain with 60 days of hire

What Is Preferred:

• Bachelor's degree in a related field Marketing
• Experience with health insurance products to include individual and group plans
• Bilingual in Spanish/English

General Physical Demands:
Sedentary work: Exerting up to 10 pounds of force occasionally to move objects. Jobs are sedentary if traversing activities are required only occasionally.

What We Offer:
As a Florida Blue employee, you will thrive in our Be Well, Work Well, GuideWell culture where being well as an individual, and working well as a team, are both important in serving our members and communities.

To support your wellbeing, comprehensive benefits are offered. As an employee, you will have access to:

• Medical, dental, vision, life and global travel health insurance
• Income protection benefits: life insurance, short- and long-term disability programs
• Leave programs to support personal circumstances
• Retirement Savings Plan including employer match
• Paid time off, volunteer time off, 10 holidays and 2 well-being days
• Additional voluntary benefits available as well as a comprehensive wellness program

Employee benefits are designed to align with federal and state employment laws. Benefits may vary based on the state in which work is performed. Benefits for intern, part-time and seasonal employees may differ.

To support your financial wellbeing, we offer competitive pay as well as opportunities for incentive or commission compensation. We also conduct regular annual reviews with pay for performance considerations for base pay increases.

Typical Hourly Pay Range: $20 - $25 (This is the budgeted and set pay range for the selected candidate)

Hourly Pay Range: $20 - $33 (This is to show the financial long-term growth over time)

Final pay will be determined with consideration of market competitiveness, internal equity, and the job-related knowledge, skills, training, and experience you bring.

We are an Equal Employment Opportunity employer committed to cultivating a work experience where everyone feels like they belong and can perform at their best in pursuit of our mission. All qualified applicants will receive consideration for employment.