Sales Support Specialist

Location: Chicago, Illinois greater market

Astound Broadband, the sixth-largest telecommunications provider in the United States, is a leading supplier of cutting-edge technology and communications services-and applicants like you make it all possible. To develop your career, we provide one-on-one training and coaching, a supportive work environment and the opportunity to represent a superior telecommunications company. Additionally, we offer a robust benefits package, including rewards, recognition and employee discounts to ensure your continued success. With us, you'll stay empowered to do your best work by creating astounding possibilities for local communities and beyond.

Join our dynamic team and help promote Chicago's best Internet, TV and Phone provider. This crucial position will assist the sales organization by using data to improve sales performance. This includes collecting, analyzing, and interpreting sales data, identifying trends and patterns, and developing strategies to increase revenue. They work with sales and marketing teams to translate data insights into actionable recommendations. We're looking for a creative, organized and enthusiastic self-starter who will own their initiatives and provide quality insight to become an integral part of the Astound team.

Essential Duties and Responsibilities:

• Coordinate sales team activity by tracking schedules, documents, requests, processes and
• communicating relevant information to keep the team on track.
• Compile and distribute daily leads to field teams
• Gathering and organizing sales data from various sources, including CRM systems, sales reports,
• and market research.
• Creating reports and visualizations to communicate key findings to sales teams and stakeholders
• Deliver consistently high standards in work performance related to written communications and
• executing consistent level of events focus on reaching serviceable homes and gross impressions
• that fit each market's service area dynamics. Assists with promotions and events preparation,
• calendars, on-site coordination, lead capture and distribution, analysis and results.
• Assist in maintaining databases, creating processes and manuals for the team.
• Distribute commission reports to reps in a timely manner, track and verify necessary changes,
• and re-distribute final reports to sales team.
• Developing sales forecasts based on historical data and market trends.
• Assists Sales Manager in planning and execution of field activations, market strategies and
• action items.
• Monitor promotion dates, track use, alert manager of discrepancies.
• Track competitive offers and share with all stake-holders as needed.

Minimum Qualifications:

• High School Diploma or equivalent required.
• 1 year of previous Sales/Data Analyst experience supporting a sales team preferred
• Excellent written and verbal communication skills.
• Ability to establish strong interdepartmental and external working relationships with key
• contributors resulting in successful sales and marketing campaigns
• Strong computer skills and excellent working knowledge of Microsoft Office applications (Word,
• Excel, PowerPoint) and Google Suite (docs, sheets, forms, sites) required
• Some evening and weekend hours required
• Some local travel required
• Able to work in a fast paced environment
• Strong organizational skills and ability to prioritize
• Ability to meet deadlines

Desired Skills and Expertise:

• Experience in telecommunications is a plus
• Genuinely enjoys working with a team
• Maintains a professional demeanor
• Self-starter and takes initiative
• Ability to take new tasks and learn quickly
• Problem solver

We are proud to Offer a Comprehensive Benefits Package Including:

• 401k retirement plan, with employer match
• Insurance options including: medical, dental, vision, life and STD insurance
• Paid Time Off/Vacation: Starting at 80 hours per year, and increases based on tenure with the organization
• Floating Holiday: 40 hours per year
• Paid Holidays: 7 days per year
• Paid Sick Leave: Astound allows a number of paid sick hours per calendar year and varies based on state and/or local laws
• Tuition reimbursement program
• Employee discount program
  
  *Benefits listed above are for regular full-time positions

*Base salary: The base salary range for this position in Illinois state is $55,000 - $65,000 annualized, plus opportunities for bonus, benefits, commission, and sales incentives if applicable. The base pay range represents the low and high end of the hiring range for this job. Actual pay will vary and may be above or below the range based on various factors including but not limited to relevant skills, geographical area, experience, and capabilities.

*Commission component: Targeted commissions at full attainment are $56,940 annually. Our sales total compensation offers the potential for significant upside above targeted earnings for those who overachieve their sales targets.

* Take care of our customers

* Take care of each other

* Do what we say we are going to do

* Have fun

Diverse Workforce / EEO:

Astound Broadband is proud to be an Equal Opportunity Employer and we are dedicated to cultivating a diverse, equitable and inclusive workplace where employees feel valued, respected and empowered. Discrimination of any kind has no place here. We are dedicated to providing equal opportunities for all employees and applicants, regardless of race, color, religion, sex, pregnancy, national origin, age, physical and mental disability, marital status, sexual orientation, gender identity or expression, genetic information, military, veteran status, and any other characteristic protected by applicable law. We strive to create a culture that celebrates our differences and promotes fairness and inclusivity in all aspects of our business.

FCO (For San Francisco Candidates Only):

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

CCPA Employee Privacy Policy (For California Candidates Only): https://www.astound.com/wp-content/uploads/2023/09/CCPA-Employee-Privacy-Notice.pdf