Customer Care Specialist

Thank you for your interest in becoming part of the team at Legrand!

GENERAL PURPOSE

This position is responsible for assisting customers with requests for returns in a timely manner while continuously monitoring for customer responses.

DUTIES AND ACCOUNTABILITIES

• Ensure a high level of customer service is delivered to all customers
• Process incoming requests from customers for RMA credit within company guidelines
• Respond to customer non-technical problems in a timely fashion
• Monitor customer response tracking software and give out RMA numbers to all customers after they agree to terms and answer or forward any questions customers may have
• Work closely with internal purchasing department on OEM products at vendor for repair
• Work closely with sales and technical support groups to ensure customer satisfaction
• Understand workplace hazards and take steps to proactively prevent and report hazards or injuries in the workplace. Cooperate in safety programs, initiatives, and investigations.
• Demonstrate our five core values of Integrity, Customer Responsiveness, Innovation, Passionate Contribution & Empowerment and Continuous Improvement

JOB REQUIREMENTS

Essential Knowledge, Skills and Abilities Required:

• Excellent interpersonal, oral presentation and written communication skills; professional presence and behavior.
• Detail oriented with good organizational skills
• Able to multi-task and move quickly from one task to another
• Self-starter with the ability to work independently
• High analytical skills
• Intermediate computer skills including Microsoft Word, Excel, and standard operating systems

Minimum Education and Experience Required:

• High School diploma preferred with a minimum 1-3 years of customer service and/or manufacturing experience; or a combination of relevant education and experience.

Preferred Qualifications:

• Familiarity with SAP

WORKING CONDITIONS/PHYSICAL DEMANDS

• While performing the duties of this job, the employee is regularly required (for the majority of the working day) to sit and make coordinated movements of the fingers for data entry on a keyboard.
• Ability to occasionally lift up to 40 pounds
• General office environment

Note: Nothing in this job description restricts management's right to assign or reassign duties and responsibilities to this job at any time.

Legrand AV is proud to be an Equal Opportunity Employer. You will be considered for this position based upon your experience and education, without regard to race, color, religion, age, sex, national origin, sexual orientation, ancestry; marital, disabled or veteran status. We are committed to creating and maintaining a workforce environment that is free from any form of discrimination or harassment.

If you'd like to work in a fun, creative, business-casual environment that offers a comprehensive benefit package, we encourage you to apply!

Legrand is an equal employment opportunity employer.

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