CRO Analytics Specialist

Make banking a Fifth Third better

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GENERAL FUNCTION:

Partners with senior management to identify, prioritize, track and execute strategic initiatives. Responsible for developing reporting, analytics, metrics and key performance indicators while also providing in-depth analysis and recommendations for improving/enhancing center performance. Will also be responsible for capacity planning and partnership with the various business units to insure service level agreements (SLAs) are either met or exceeded.

Responsible and accountable for risk by openly exchanging ideas and opinions, elevating concerns, and personally following policies and procedures as defined. Accountable for always doing the right thing for customers and colleagues, and ensures that actions and behaviors drive a positive customer experience. While operating within the Bank's risk appetite, achieves results by consistently identifying, assessing, managing, monitoring, and reporting risks of all types.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

• Successfully execute reporting and analytics. Analyzes data and makes proactive recommendations/ solutions to drive and enhance department performance.
• Document, evaluate and improve design of reports and processes to ensure that analytical tools evolve as business changes.
• Develops trend analyses and other quantitative reports to determine business trends.
• Partners with leaders to further analyze data and develop recommendations for improvement.
• Understands and leads peers in the identification of key business factors (both internal and external) that impact the business.
• Maintain an up-to-date knowledge base to keep current on existing and emerging issues; apply this knowledge to assist business managers in growing their business.
• Develop recommendations and action plans to support growth and eliminate or mitigate observed risks.
• Business Intelligence (e.g., key performance indicators, executive dashboards, reporting).
• Creates capacity planning models in partnership with each business unit. Adjusts model based on business needs and provides recommendations and solutions (i.e. load balancing) to drive business performance.
• Establish, foster, and maintain working relationships with other Consumer teams as well as support groups throughout the Bank. Ensures that these groups properly prioritize initiatives.
• Provides training and guidance to less experienced analysts
• Develop analytical models to identify patterns in data.

SUPERVISORY RESPONSIBILITIES:

Provides guidance to less experienced staff, but no direct supervisory responsibilities

MINIMUM KNOWLEDGE, SKILLS AND ABILITIES REQUIRED:

• Bachelor's degree required or equivalent experience. CPA, MBA or other advanced degree(s) preferred.
• Minimum of 3 years' experience in Financial Services or banking (Sales, Operations, etc.) and/or as a Business Analyst preferred.
• Minimum of 5 years of previous experience working with advanced data mining tools (SAS and/or SAP Business Objects).
• Demonstrated ability to translate business requirements into solutions utilizing a customer-friendly approach.
• Previous experience and knowledge of Six Sigma/Lean Cell concepts preferred.
• Demonstrated ability to analyze data and recommended business specific solutions and recommendations.
• Excellent problem solving skills.
• Excellent verbal and written communication skills.
• Demonstrated ability to manage multiple projects and priorities and work in a fast paced environment required.
• Strong leadership and organizational skills.
• Ability to work independently, as well as in a team environment.
• Proficiency with Microsoft Office software, including Word, Excel, Access, PowerPoint, etc.
• Previous experience with reporting tools (Crystal Reports, Business Objects) preferred.

WORKING CONDITIONS:

• Normal office environment with little exposure to dust, noise, and temperature.
• Extended viewing of computer screen.
• Some overnight travel.
• Must be able to lift a 20-pound box.

Fifth Third Bank, National Association is proud to have an engaged and inclusive culture and to promote and ensure equal employment opportunity in all employment decisions regardless of race, color, gender, national origin, religion, age, disability, sexual orientation, gender identity, military status, veteran status or any other legally protected status.