New

Digital Banking Customer Service Team Lead

TEKsystems
$25.00 - $28.00 / hr
life insurance, sick time, 401(k), retirement plan
United States, Illinois, Chicago
Jun 28, 2025
Client Support Center Supervisor - Digital Banking Focus Are you a natural leader with a passion for digital banking and client service excellence? We're looking for a Client Support Center Supervisor to guide a team of Financial Service Representatives (FSRs) through a critical transformation-supporting the launch of new digital platforms for Online Banking, Mobile Banking, and account onboarding. This is more than a supervisory role-it's a chance to shape the client experience during a pivotal time of change. You'll be hands-on, attending training alongside your team, coaching them through complex inquiries, and ensuring they're equipped to deliver top-tier service in a fast-paced, high-volume environment. What You'll Be Doing: * Lead and support a team of 7-10 new Financial Service Representatives as they navigate a digital banking conversion. * Serve as the go-to expert for escalations, digital platform troubleshooting, and client inquiry resolution. * Monitor and manage call queue coverage, scheduling, and adherence to service level expectations. * Foster a collaborative, inclusive team culture while modeling the behaviors expected by leadership. * Partner with management to identify performance gaps and implement coaching strategies. * Ensure your team is fully prepared to support clients across Online Banking, Mobile Banking, and digital onboarding platforms. What You Bring: Must-Haves: * Proven experience in a digital banking environment-this is essential. * 3+ years in a call center or client support role, with at least 1 year in a supervisory or team lead capacity. * Strong understanding of digital banking tools, troubleshooting, and client onboarding processes. * Excellent communication and problem-solving skills. * Ability to work independently in a quiet, distraction-free home office with a wired internet connection. Preferred: * Bachelor's degree. * Proficiency in Microsoft Office Suite. * Experience with help desk systems and CRM tools. Soft Skills That Set You Apart: * Client-focused mindset with a passion for service excellence. * Calm under pressure and adaptable in a fast-paced environment. * Strong organizational skills and attention to detail. * A collaborative leader who inspires and uplifts others. Pay and Benefits The pay range for this position is $25.00 - $28.00/hr. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: * Medical, dental & vision * Critical Illness, Accident, and Hospital * 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available * Life Insurance (Voluntary Life & AD&D for the employee and dependents) * Short and long-term disability * Health Spending Account (HSA) * Transportation benefits * Employee Assistance Program * Time Off/Leave (PTO, Vacation or Sick Leave) Workplace Type This is a fully remote position. Application Deadline This position is anticipated to close on Jul 11, 2025. h4>About TEKsystems: We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company. The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law. About TEKsystems and TEKsystems Global Services We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com. The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.