Talent Development Specialist, Operations Center, Onalaska WI

Altra Federal Credit Union we believe in people helping people. As a member-focused, not-for-profit financial cooperative, we're committed to enriching lives - both for our members and our employees. We invest in our team with the same care and attention we give our members, and we're looking for a Talent Development Specialist to help us continue that mission.

The Talent Development Specialist plays a key role in enhancing the performance, growth, and engagement of our employees across the credit union. This position will design, implement, and evaluate learning and development programs that support employee growth, leadership development, and our organizational goals. You'll work closely with HR and department leaders to create a culture of continuous learning and career progression.

Key Responsibilities

• Primarily responsible for training staff in member service operations, membership services, and other relevant roles, ensuring effective learning for all employees by accommodating diverse learning styles.
• Design, develop, and facilitate engaging learning experiences including onboarding, compliance training, technical skills, soft skills, and leadership development programs.
• Collaborate with supervisors, managers, and leadership teams to assess learning needs and align development strategies with organizational priorities.
• Support performance management processes by providing coaching and training to leaders and employees.
• Evaluate learning effectiveness through assessments, surveys, and performance metrics; provide actionable insights for improvement.
• Stay current with industry best practices and trends in learning and development, especially those relevant to financial services and credit unions.

Qualifications

• High school diploma or equivalent required.
• Bachelor's degree in Business, Education, Human Resources, Organizational Development or a related field preferred.
• Trainer Certificate preferred.
• 1+ years of experience in talent development, learning and development or related experience required.
• Strong training, sales and financial services background required; technical training experience preferred.
• Proven competency in adult learning principles, instructional design, and learning technologies.
• Strong facilitation, communication, and relationship-building skills.
• Understanding of credit union operations or financial services industry a plus.

Availability

• This position is salaried, 40 hours a week, Monday through Friday.
• Typical hours are 8:00 a.m. to 5:00 p.m.
• Will require some flexibility within these hours, as needed.
• Must have the ability to travel locally (WI and MN) and nationally (TN and TX), as needed.

Work Environment

• Position will be located at Altra's Operations Center in Onalaska WI.
• Work from home opportunities are available after 3-6 months of employment, once successfully completing all position-specific training and demonstration of consistent and satisfactory work performance.

Why work at Altra?

• Competitive annual pay starting at $44,450+, based on experience
• When bilingual in Spanish or Hmong, receive a $1.00 / hour pay premium after completing and passing the language exam.
• Comprehensive benefits package that includes medical / dental / vision coverage, group life insurance, and supplemental life insurance options
• Up to a 6% Employer-matched 401(k) + additional 3% employer contribution
• Paid time off, volunteer time off, paid holidays and your birthday off (paid)!
• Employee-only perks and discounts

Altra is proud to be a Great Place to Work certified company six years in a row; 92% of our employees say Altra is a great place to work! At Altra, we invest in each other and work together to make a difference in the communities we serve and to help people live their best life!

We support diversity in the workplace and are an Equal Opportunity Employer. Come join our team, it's where YOU belong!

Bachelors of Human Resource Administration (preferred)
Bachelors of Education (preferred)
Bachelors of Business Administration (preferred)
High School or GED (required)

Bachelor's degree in Business, Education, Human Resources, Organizational Development or a related field preferred. (preferred)
Trainer Certificate preferred. (preferred)
1+ years of experience in talent development, learning and development or related experience required. (required)
Strong training, sales and financial services background required. (required)
Proven competency in adult learning principles, instructional design, and learning technologies. (required)
Strong facilitation, communication, and relationship-building skills. (required)
Understanding of credit union operations or financial services industry a plus. (preferred)