Residential Community Service Program Senior Supervisor

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INITIAL REVIEW DATE (IRD)

UC Santa Cruz jobs are posted until filled. All application materials submitted by 11:59 pm on the IRD will be routed to the hiring team for consideration. NOTE: Applicants who miss the IRD are still encouraged to apply; their materials will still be forwarded for consideration if requested by the hiring team. Application materials cannot be accepted outside of the jobs portal. Applications cannot be edited on an applicant's behalf. For more information about the IRD and the applicant review process, view this link.

The IRD for this job is: 07-17-2025

ABOUT UC SANTA CRUZ

UC Santa Cruz is a public university like no other in California, combining the experience of a small, liberal arts college with the depth and rigor of a major research university. It's known as an unconventional place where innovation and experimentation is part of the campus's DNA. That playful, bold spirit still thrives today, all on a campus renowned as among the most beautiful in the world.

DEPARTMENT OVERVIEW

The Colleges, Housing and Educational Services (CHES) is a multi-funded organization of the Division of Student Affairs and Success (DSAS) at UC Santa Cruz. CHES provides leadership in the areas of college student life and residential services, housing services and facilities, capital planning, business and financial analysis, dining services, conference services, and early education services. Through these units educational and developmental programs and services are offered to all members of the campus community including students, faculty, staff, children and external constituents. CHES provides on-campus housing and dining services to approximately 9,500 undergraduate and graduate students in ten residential colleges and six multi-college affiliated residential communities which support single students and students with families.

Services provided by the Residential Community Service Program (RCSP) support over two million GSF of residential facilities housing over 9,500 residential students in CHES managed housing on and off campus. Ten residential colleges, The Village, Family Student Housing, Graduate Housing, Camper Park, and University Town Center. Summer season programs include summer school and summer conferences which bring numerous conference groups and over 13,000 conferees to the campus.

JOB SUMMARY

Under the general supervision of the Associate Director, Residential Community Service Program, the Senior Supervisor is responsible for directly supervising four to six Residential Community Service Partners in their zone. Provides nightly safety and security for residents, employees, families, and campus visitors as well as the facilities of designated residential communities during their work shift. The Residential Community Service Senior Supervisor provides team leadership to the Residential Community Service Partners who provide services to communities ranging from 600 to 2000 residents and approximately 1000 or more summer guests. Supervisors work closely with campus emergency response personnel (University Campus Police Department and Santa Cruz Fire Department) as well as Residential Life staff to provide a safe and secure environment in each residential community.

APPOINTMENT INFORMATION

Budgeted Salary: $80,000-$85,000. Salary commensurate with skills, qualifications and experience.
Under California law, the University of California, Santa Cruz is required to post a reasonable estimate of the compensation for this role. The salary shown above is the budgeted amount the University reasonably expects to pay and the salary extended should not exceed this posted amount.

Benefits Level Eligibility: Full benefits

Schedule Information:

• Full-time, Fixed
• Percentage of Time: 100%, 40 Hours per Week
• Days of the Week: Mon-Fri
• Shift Includes: Evening, Nights, Weekends

Employee Classification: Career appointment

Job End Date: None

Work Location: UC Santa Cruz Main Campus

Union Representation: Non-Represented

Job Code Classification: SCRTY SUPV 2 (006242)

Travel: Never or Rarely

JOB DUTIES

35% - Staff Supervision

• Provide supervisory support including, but not limited to: training, scheduling, performance management, conducting performance evaluations; providing decision-making and leadership for all non-routine occurrences in the field; responding to incidents in the field; proofreading logs and reviewing reports; ongoing coaching of staff; acting as a liaison for the department with Residential
• Life staff and campus leadership; participate on departmental hiring committees.
• The Senior Supervisor will directly supervise RCSP Partner staff in two zones.
• Works with the Associate Director to help develop and maintain effective performance management practices for the RCSP Team.
• Identifies training opportunities to improve the effectiveness and growth of the unit and individual employees. Makes recommendations and assists the Associate Director in implementing decisions on departmental issues (operations, budget, staffing needs, employee relations, etc.).
• Coordinates onboarding processes for new supervisors and staff. Assists in providing support and training for supervisors to onboard staff in their respective areas.
• Serves as the primary backup in the Associate Director's absence to ensure service delivery, provide leadership and respond to issues and problems across all the RCSP zones.

15% - Community Walks

• Conduct community walks through assigned residential communities to ensure that security and safety are maintained.
• Conduct lock-up walks to secure designated buildings, facilities, and bollards.
• Assist residents with lockouts, note and mitigate any policy violations, unsafe conditions, or maintenance issues within the community.
• Intercept unauthorized persons found in the community and respond accordingly with the appropriate campus support units.
• As a Campus Security Authority (CSA) under the Clery Act, immediately report all crime or discussion of crime concerning university affiliates, property, staff, or guests to the campus police.
• Respond to radio calls from Dispatch.

15% - Operations

• Maintain current postings of pertinent information (police alerts, community notices, etc.).
• Maintain all email correspondences and reporting with constituents each shift.
• Ensure that the zone logs and incident reports are proofread and complete before submission.
• Maintain zone computers and manage local user accounts for line staff.
• Maintain staff folders with training completion logs, counseling memos, vacation approvals, etc.
• Maintain scheduling records for RCSP staff. Calendar the substitute pool usage to ensure proper payroll and budget tracking.
• Attend meetings - RCSP Management meetings and check-in meetings with local Residential Life leadership.
• Maintain current equipment inventories and inspect each item for needed repair or replacement.
• Lead or participate in community outreach events across campus, representing the RCSP unit.
• The Senior Supervisor will assist with the RCSP annual equipment and key inventory.

10% - Policy Development

• Provide ongoing feedback to the Associate Director to reflect needed changes or development of procedures and policies that accurately reflect the current expectations and job responsibilities of Residential Community Service Partners.
• Works with the Associate Director to establish and implement strategies for all aspects of organizational planning, project management, and workforce support. Conducts organizational design analysis and planning to optimize individual and organizational effectiveness; develops staffing plans; develops staff training and professional development programs.
• Document current procedures and policies following appropriate notification periods and reviews for best practice performance management with staff.

10% - Leadership/Disaster Management

• Provide primary leadership in all RCSP areas of responsibility during a crisis response where needed in furtherance of maintaining a safe and secure residential environment.
• Provide leadership during a disaster response until local management arrives and relieves you of command duties.

5% - Training Presentations

• Create and plan training for staff based upon current needs or changes to policy or procedure.\
• Create handouts and visual aids for the training and present training to staff.
• Document the completion of training for all participants and maintain all assigned employee training files.

5% - Emergency Preparedness

• Be familiar with and prepared to implement the UCSC/OES hazard/emergency-procedures.
• Ensure staff are current with CPR/First Aid certification, Community Emergency Response Teams training, fire suppression training, blood borne pathogen training, and emergency plan training.
• Ensure staff are familiar with and able to provide leadership with local emergency response efforts according to the current Emergency Response Plan for that community.
• Ensure that all building fire extinguishers in the area of responsibility are inspected monthly.
• Be familiar with and able to instruct others in all training.

5% - Other Duties as Assigned

• Will drive campus owned vehicles and/or a personal vehicle as needed.
• Other duties as assigned.

REQUIRED QUALIFICATIONS

• Previous experience or strong knowledge in security, safety, emergency, and/or disaster response practices and principles.
• Supervisory experience and ability sufficient to communicate expectations, set goals and objectives, motivate staff, give and receive feedback, and effectively address disciplinary issues.
• Experience working with and supporting communities from diverse backgrounds (e.g., ethnic and cultural, socioeconomic, religious, sexual orientation, and gender).
• Excellent communication skills with the ability to provide instructions, information, and ideas clearly in written and verbal communication.
• Customer service experience sufficient to interact in a positive and professional manner with all levels of personnel within the organization.
• Demonstrated basic computer skills: email, prepare documents, update databases and spreadsheets for tracking and calendaring.
• Ability to exercise judgment and discretion in dealing with sensitive and/or confidential personnel matters.
• Ability to engage in effective communication with diverse individuals and teams with an emphasis on de-escalation skills and clear communications.
• Ability to exercise tact and diplomacy at all times while interacting with others.
• Ability to work independently as well as part of a team.
• Ability to set and meet goals and deadlines.
  

PREFERRED QUALIFICATIONS

• Experience in Community Emergency Response Team (CERT) training and methodology.
• CPR/First Aid Certification.
  

SPECIAL CONDITIONS OF EMPLOYMENT

• Selected candidate will be required to pass a pre-employment criminal history background check.
• Selected candidate must pass the employment misconduct disclosure process.
• Must possess a valid license to drive in the state of California and participate in the Department of Motor Vehicles (DMV) pull notice program.
• Ability to walk multiple nightly rounds on uneven surfaces and repeatedly climb stairs.
• Ability to work a variable schedule including evenings and weekends.
• Ability to work overtime including evenings, nights, weekends and holidays to meet operational needs, and work an alternate work schedule shift as required.
• Clery Act: This position has been identified as a Campus Security Authority (CSA); required to report crimes, incidents, and disciplinary referral statistics as required by the Jeanne Clery Disclosure of Campus Security Policy and Campus Crime Statistics Act (20 USC * 1092(f)).
• Selected candidate will be required to complete training within established time frames as directed including UC compliance training.
• Ability to work night shifts from 7:00pm-3:00am, including weekends and holidays.
• Ability to walk multiple nightly rounds and repeatedly climb stairs and inclines during walks.
• Ability to transport 40-pound bollards several times each night, every shift.
• Will be required to complete Title IX (Sexual Harassment) training every two years.
• Exercise the utmost discretion in managing sensitive information learned in the course of performing their duties. Sensitive information includes but is not limited to employee and student records, health and patient records, financial data, strategic plans, proprietary information and any other sensitive or non-public information learned during the course and scope of employment. Understands that sensitive information should be shared on a limited basis and actively takes steps to limit access to sensitive information to individuals who have legitimate business need to know. Ensure that sensitive information is properly safeguarded. Follow all organizational policies and laws on data protection and privacy. This includes secure handling of physical and digital records and proper usage of IT systems to prevent data leaks. The unauthorized or improper disclosure of confidential work-related information obtained from any source on any work-related matter is a violation of these expectations.
• The University of California has implemented a Vaccination Policy covering all employees. Employees, including new hires, are required to comply with any applicable policies relating to the University of California vaccine program.
• Per the Child Abuse and Neglect Reporting Act (CANRA), this position has been identified as a Mandated Reporter. The selected candidate will be required to report known or suspected child abuse or neglect as defined by CANRA and will be required to sign a Statement Acknowledging Requirement to Report Child Abuse prior to commencing employment. CANRA Penal Codes, and related definitions, requirements, and responsibilities may be obtained here.

MISCONDUCT DISCLOSURE REQUIREMENT

As a condition of employment, the final candidate who accepts a conditional offer of employment will be required to disclose if they have been subject to any final administrative or judicial decisions within the last seven years determining that they committed any misconduct; received notice of any allegations or are currently the subject of any administrative or disciplinary proceedings involving misconduct; have left a position after receiving notice of allegations or while under investigation in an administrative or disciplinary proceeding involving misconduct; or have filed an appeal of a finding of misconduct with a previous employer.
a. "Misconduct" means any violation of the policies or laws governing conduct at the applicant's previous place of employment, including, but not limited to, violations of policies or laws prohibiting sexual harassment, sexual assault, or other forms of harassment, discrimination, dishonesty, or unethical conduct, as defined by the employer. For reference, below are UC's policies addressing some forms of misconduct:

• UC Sexual Violence and Sexual Harassment Policy
• UC Anti-Discrimination Policy
• Abusive Conduct in the Workplace

SAFETY STATEMENT

All UCSC employees must understand and follow job safety procedures, attend required health and safety training, proactively promote safety at work, and promptly report actual and potential accidents and injuries.

NOTICE OF AVAILABILITY

EEO/AA

The University of California is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, age, protected veteran status or other protected categories covered by the UC Anti-Discrimination Policy.

It is the policy of the University of California to undertake affirmative action and anti-discrimination efforts, consistent with its obligations as a Federal and State contractor.