Sr. Director, Member Experience

We would love for you to explore other opportunities within Asurion.

Location: Remote - USA (SF Bay area) or Nashville, TN

Reports to: Sr. Director of Product, Partner Products

Asurion is transforming technology ownership through an intelligent ecosystem that safeguards, optimizes, and enhances millions of customers digital lives. Were evolving from reactive tech support into an essential AI-powered technology expert that anticipates needs and delivers proactive care.

As we build toward becoming the worlds most trusted technology subscription platform, were powered by Agentic AIa comprehensive intelligence system that transforms every customer interaction into a personalized, seamless experience that feels like having a dedicated tech expert.

Were seeking a visionary Senior Director of Product Member Experience to architect this transformation and define how AI enhances human relationships with technology.

This is a defining leadership role for Asurions next chapter. As Senior Director of Product Member Experience, youll shape the future of AI-powered, concierge-style digital experiences that put mobile-first engagement, intelligent personalization, and proactive lifecycle care at the center of everything we build.

Youll drive the product strategy for our Member App and digital ecosystem, leading the development of Agentic AI capabilities that function as an always-available tech expertone that doesnt just respond to problems but prevents them. Youll build and lead a team of product managers focused on creating experiences that drive customer loyalty, engagement, and long-term subscription growth.

• Define the member experience strategy that positions Asurion as the essential platform for proactive technology care and optimization
• Shape the Member App evolution into a personalized, always-on tech concierge that helps customers get more value from their technology investments
• Translate AI capabilities into customer experiences that feel natural, valuable, and indispensable in daily life

• Drive Agentic AI integration across the complete member journeyfrom intelligent conversations to predictive tech care and automated device optimization
• Partner with AI/ML and engineering leaders to deliver autonomous tech services including performance monitoring, proactive diagnostics, and intelligent recommendations
• Scale personalization capabilities that adapt dynamically to household profiles, usage patterns, and evolving technology needs

• Transform digital platforms (asurion.com, ubif.com) into unified, intelligent hubs that showcase the full value of our subscription services
• Create seamless omnichannel experiences that deliver consistent value whether customers engage through app, web, or physical touchpoints
• Establish platform standards that enable rapid innovation while maintaining exceptional user experience quality

• Lead and develop a high-performing team of product managers specializing in mobile engagement, AI features, and digital infrastructure
• Drive cross-functional collaboration with data science, customer experience, marketing, and operations teams to ensure rapid execution and continuous improvement
• Champion platform-thinking across the organization, creating reusable solutions that accelerate innovation and scale efficiently

• 10+ years of product leadership experience with demonstrated success in consumer technology, AI/ML platforms, or subscription-based digital services
• 5+ years leading mobile-first or AI-enhanced products that delivered measurable improvements in customer engagement and business performance
• Deep expertise in user-centric design with strong background in behavioral personalization and digital lifecycle engagement strategies
• AI product experience working with intelligent agents, recommendation engines, or AI-enhanced technologies in high-scale consumer environments
• Strategic leadership capabilities with excellent analytical thinking, communication skills, and cross-functional team management experience

• Pioneer the future of tech support: Transform how millions of people interact with and benefit from their technology through intelligent, proactive care
• Drive industry transformation: Lead Asurions evolution from reactive support to predictive, AI-powered technology empowerment
• Build lasting customer relationships: Create digital experiences that generate genuine loyalty and long-term subscription value
• Shape cutting-edge AI applications: Work with advanced AI technologies and talented teams to solve real customer problems at scale

Join us in building the AI-powered platform that makes technology ownership effortless, valuable, and genuinely helpful for millions of households.

Apply now and lead the future of intelligent member experiences.