Patient Experience Coordinator - Endocrinology: Hybrid

At Boston Children's Hospital, the quality of our care and our inclusive hospital working environment lies in the diversity of our people. With patients from local communities and 160 countries around the world, we're committed to reflecting the spectrum of their cultures while opening doors of opportunity for our team. Here, different talents, pursue common goals. Voices are heard and ideas are shared. Join us and discover how your unique contribution can change lives. Yours included.

The Patient Experience Coordinator within the Endocrinology unit will "Float" and help within various areas within the unit. Looking for someone with a "can do" attitude.

Key Responsibilities

• Demonstrate positive and effective customer service that support departmental and hospital operations.
• Interact and provide positive and effective customer service to participants and families.
• Respond to routine inquiries about protocol, policies, and procedures.
• Resolve complex issues.
• Prepare for and attend morning team huddles.
• Collaborate and communicate with referring providers and researchers to facilitate management of complex participant issues.
• Utilize all office technology, including phone systems, email, Microsoft Office programs, and clinical, scheduling, and billing applications.
• Monitor clinic activity to ensure the best possible participant experience. Assist with resolving customer service and scheduling issues.
• Respond to participants' needs and situations requiring escalated service response.
• Manage one or multiple researchers' concerns and intervenes when appropriate to assist.

Education

• High School Diploma / GED
• Bachelor's degree preferred.

Experience

• Minimum 2 years of related healthcare experience (required)
• Computer application experience (i.e., Microsoft Application Suite, Adobe, Google Applications, etc.), and strong customer service experience.

Schedule: M-F 8:30-5 100% in person during training

External candidates are eligible for $2,000 sign on bonus (internals not eligible)

Boston Children's Hospital offers competitive compensation and unmatched benefits including flexible schedules, affordable health, vision and dental insurance, child care and student loan subsidies, generous levels of time off, 403(b) Retirement Savings plan, Pension, Tuition and certain License and Certification Reimbursement, cell phone plan discounts and discounted rates on T-passes. Experience the benefits of passion and teamwork.