Customer Service Rep

Building People that Build the World.

With platforms in HVAC and Detection and Measurement, SPX Technologies builds innovative solutions that enable a safer, more efficient, sustainable world. Through our RiSE talent development framework, we Reach, Identify, Strengthen, and Engage our employees to support them in their continued development. We're a global company of problem solvers, collaborators, and innovators, and our businesses build solutions that impact the world.

This opportunity is for our Electric Heat business. Electric Heat is a trusted leader in electric heating and ventilation solutions for commercial, industrial, and residential applications. Backed by the strength of ASPEQ Heating Group and Marley Engineered Products, we offer a wide range of standard and customized products through leading brands like QMark, Indeeco, Berko, and Brasch.

Our portfolio includes baseboard, wall, unit, and infrared heaters, along with ceiling fans and air circulators - designed to deliver comfort, reliability, and performance. We are committed to high-quality, energy-efficient solutions that improve environments where people live and work.

How you will make an Impact (Job Summary)

SPX is a diverse team of unique individuals who all make an impact. As the Customer Service Representative you will be responsible for providing exceptional support to customers by processing orders accurately and efficiently while addressing inquiries with professionalism and care. This role requires clear and timely communication to ensure customer needs are met and issues are resolved with empathy and urgency. Attention to detail is critical to maintain order accuracy and uphold service standards. The ideal candidate is a problem-solver who values teamwork and consistently delivers a positive customer experience.

What you can expect in this role (Job Responsibilities)

While each day brings new opportunities at SPX, your core responsibilities will be:

Order Processing

• Process customer orders accurately and promptly through ERP or order management systems.
• Maintain accurate records of customer interactions, transactions, and order details.

Customer Support

• Respond to customer inquiries via phone, email, or chat, providing timely and professional support.
• Resolve issues and complaints with empathy and problem-solving skills to ensure customer satisfaction.

Cross-Functional Collaboration

• Collaborate with internal teams (e.g., sales, shipping, production) to ensure orders are fulfilled correctly and on time.

What we are looking for (Experience, Knowledge, Skills, Abilities, Education)

We each bring something to the table, and we are looking for someone who has:

Required Experience

• Must be able to navigate proficiency through various computer systems.

Preferred Experience, Knowledge, Skills, and Abilities

• Experience in customer service is strongly preferred
• Must possess high-level written and verbal communications skills and have excellent interpersonal skills.
• Demonstrates good multi-tasking skills.
• Proficient in basic math skills
• Must have strong skills in Microsoft Office applications: Excel and Word.
• Ability to work in a team-oriented environment that is fast paced and demanding
• Ability to work with a hybrid team.
• Possess high-level written and verbal communications skills.
• Ability to understand order entry system
• Strong interpersonal skills & proven success in cross-functional collaboration.
• Desire to focus on customer satisfaction and the customer experience
• Exceptional communication skills both written & verbal
• Ability to maintain a professional demeanor and remain courteous in all customer interactions
• Be organized with attention to detail
• Must have excellent attendance record.

Education & Certifications

• High School graduate (or equivalent degree).

Travel & Working Environment

• Hybrid and remote options

How we live our culture

Our culture is at the center of what we do and, more importantly, who we are. Our core values set a standard for how we manage ourselves, and our Leadership Model sets the standard for how we engage with each other. Whether you are an individual contributor or you lead a large team, each of us leads at SPX.

What benefits do we offer?

We know that the well-being of our employees is integral. Our benefits include:

• Generous and flexible paid time off including paid personal time off, caregiver, parental, and volunteer leave
• Competitive health insurance plans and 401(k) match, with benefits starting day one
• Competitive and performance-based compensation packages and bonus plans
• Educational assistance, leadership development programs, and recognition programs

Our commitment to embrace diversity to build a culture of inclusion at SPX

We value different backgrounds, experiences, and voices at SPX, and we are committed to challenging ourselves, openly communicating, and striving to improve every day. We believe in creating an inclusive work environment where everyone has a voice and is encouraged to realize their fullest potential.

SPX is an affirmative action and equal opportunity employer committed to making selection decisions without regard to race, color, religion, sex, sexual orientation or identity, national origin, age, disability, veteran status, or any other legally protected basis.