Technical Support Engineer

We are eClinicalWorks. We are a privately held leader in healthcare IT, providing comprehensive, cloud based EHR/PRM solutions to medical professionals worldwide to improve workflows and reduce the risk of physician burnout. We care. We are committed to positive change. And that's where you come in. Do you value creativity and innovation? Great, so do we. At eClinicalWorks, we share a passion for improving healthcare through dedication, education, and teamwork. Everyone has that one thing they're really good at. We value your talent and want you to join our fast-paced, fun, and culturally diverse environment. Ready to make a difference? Apply today.

Position Overview
The Technical Support Engineer is responsible for the overall systems infrastructure including engineering, implementation, integration, and technical services and support.

Job Functions/Responsibilities

*Designs, implements, installs, maintains, and administers infrastructures including hardware, software, and various configurations.
*Monitors overall performance to proactively identify potential issues and tune appropriately.
*Performs root cause analysis on failed components and implements corrective measures.
*Works with others to establish and improve processes and procedures.
*May have sole responsibility for projects and participate in disaster recovery exercises.
*Respond to all Accounts via telephone or the web.
*Manage relationships with customers.
*Maintain excellent customer satisfaction level.
*Work with cross-functional teams when required.
*Find technical resolutions to unknown or new scenarios.
*Keep up to date with all eCW products and their enhancements.
*Meet SLAs.
*Perform other job duties as assigned.

Experience/Education Requirements
*Bachelor's Degree required; master's degree preferred
*Adheres to all company policies and mandatory compliance protocols as required by eCW
*Experience with server side programming using VB / COM (preferred)
*Proficient with relational databases
*Experience with Java or .NET (preferred)
*Experience with Internet Protocols, HTTP / HTTPs
*Experience with XML / XSL
*Experience with Linux and Windows operating systems
*Experience with Web Application Server(s)
*Understanding of N-Tier Architecture
*Proficient with SQL Server, MySQL
*Knowledge of TCP / IP / FTP Functionality
*Knowledge of JavaScript, jQuery, Java, J2E, Spring and Hibernate, Server-Side Validation
*Prior Technical support experience a plus

Other Skills/Abilities
*Professional telephone manner
*Ability to balance multiple priorities
*Ability to handle difficult situations
*Excellent customer service orientation
*Strong analytical and problem-solving skills
*Detailed oriented with strong interpersonal and communications skill
*Able to adapt
*Quick learner

eClinicalWorks is an Equal Opportunity Employer. We respect and seek to empower each individual and support the diverse cultures, perspectives, skills, and experiences that bring us together and help create a healthy world.