FOOD SERVICE AMBASSADOR

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POSITION SUMMARY:

Responsible for providing nutritional care to patients by spending quality patient time assisting in menu selection when necessary, providing patient meal delivery and patient set-up with direct patient contact, receiving and processing phone orders as required, and identifying patients who have not ordered meals with the assistance of the tray tracking system.

Hours: 40 Hours Per Week, Rotating Shift. Weekend Work Required

Location: St. Petersburg, FL

KEY ACCOUNTABILITIES:

1. Acts as liaison between Nursing and Food Service to facilitate communication and assist in patient safety
2. Reviews report for patients advanced from NPO/Clear/Full diets to ensure patient is receiving proper food selections
3. Visits all newly admitted patients on advanced diets to educate them on the food ordering process
4. Documents, resolves or refers any complaints/concerns the patient and/or family members may have in order to facilitate service recovery
5. Fills in as needed in diet office and kitchen to assist with patient volumes
6. Works with managers/supervisors in Process Improvement projects to continually improve the patient experience

QUALIFICATIONS:

• High School diploma/GED preferred
• 2 years of related work experience, including knowledge of basic food service operations, patient feeding/special diets and computer/phone skills.
• Basic understanding of patient service software (Health Touch, CBORD, Comp nutrition or equivalent)

Salary Range: Minimum 15.23/hour - Maximum 24.36/hour. Compensation will be commensurate with equity and experience for roles of similar scope and responsibility.

In cases where the range is displayed as a $0 amount, salary discussions will occur during candidate screening calls, before any subsequent compensation discussion is held between the candidate and any hiring authority.

JHM prioritizes the health and well-being of every employee. Come be healthy at Hopkins!

Diversity and Inclusion are Johns Hopkins Medicine Core Values. We are committed to creating a welcoming and inclusive environment, where we embrace and celebrate our differences, where all employees feel valued, contribute to our mission of serving the community, and engage in equitable healthcare delivery and workforce practices.

Johns Hopkins Health System and its affiliates are drug-free workplace employers.