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Fieldbridge is seeking a Customer Service Coordinator - Services Order Fulfillment to join our dynamic team. As the first point of contact for customers, you will play a critical role in ensuring a seamless experience for all inquiries related to the repair, calibration, and service of Waygate Technologies products. This position is ideal for someone who thrives in a fast-paced, customer-centric environment and enjoys providing solutions from start to finish.
Key Responsibilities:
Serve as the primary contact for customer service inquiries, including quotes, return material authorizations (RMAs), order processing, and billing resolutions.
Coordinate the repair and calibration process, including product assessments and troubleshooting.
Provide technical support to customers via phone and email while building strong, long-term relationships.
Follow up on orders that require additional information or purchase orders to ensure timely processing.
Collaborate daily with manufacturing and service teams to meet customer expectations.
Coordinate product delivery dates with domestic and international production sites using SAP.
Work closely with supply chain, engineering, account managers, and channel partners.
Utilize Salesforce.com to manage customer communications, accounts, and service cases.
Ensure compliance with company policies, trade controls, health & safety standards, and ethical guidelines.
Take full ownership of commercial transactions while maintaining a customer-first approach.
Qualifications:
Required:
Preferred:
Bachelor's degree in Business, Finance, Engineering, or a related field.
5+ years of experience in customer care or service support, ideally in an industrial setting.
Experience using SAP for order management and Salesforce.com for customer case tracking.
Strong understanding of commercial terms, including payment terms, incoterms, and contractual conditions.
Strong problem-solving and decision-making skills, even with limited information.
Proficiency in Microsoft Excel and SAP-based reporting.
Fluency in Spanish or Portuguese is a plus.
Exceptional communication skills with a proactive, customer-focused mindset.
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FieldBridge Energy
Jun 23, 2025