New

EOT Specialist (Enterprise Observability Specialist)

Genesis10
life insurance, 401(k)
United States, Texas, Dallas
Jun 20, 2025
Genesis10 is seeking an Enterprise Observability Specialist for our client in the Utilities Industry. This is a Hybrid (3 Days in office 2 from home anchored by either Monday or Friday), Contract opportunity located in Dallas, TX 75201 Pay Rate $45.00 - $50.00ph DOE W2 Status: Only candidates available and ready to work directly as employees will be considered for this position. No Corp to Corp or VISA candidates will be considered at this time. Summary The Enterprise Observability Specialist is a mid-level role within the Unified Digital Intelligence function's Enterprise Observability team, focused on ensuring the resilience and performance of critical infrastructure, applications, and websites. This position designs and implements Level 0 automation and Level 1 monitoring solutions, performs Level 2 advanced troubleshooting, coordinates incident response and administers, configures and implements observability tools primarily Dynatrace but also ThousandEyes, Evolven, and others as needed, while supporting the event intelligence platform. The specialist collaborates with cross-functional teams to monitor infrastructure components and production applications on both on-premise and cloud environments, supporting the team's 24x7 monitoring efforts. The role includes maintaining shift operator logs and ensuring effective handover duties to support seamless team operations. Key Roles & Responsibilities Directly or through others, the incumbent: Provides Level 1 support by monitoring alerts and resolving basic issues for critical websites, web applications, and infrastructure components, while escalating unresolved issues to Level 2 Performs Level 2 advanced diagnostics (e.g., log analysis, application performance issues) to resolve complex issues like misconfigurations or performance bottlenecks. Designs, administers, and configures observability tools like Dynatrace, ThousandEyes, Evolven, and others to ensure optimal performance for monitoring. Designs and implements Level 0 automation processes, such as auto-ticket creation and routing for critical alerts, to streamline workflows. Implements observability processes for infrastructure components, production applications, and websites, ensuring anomaly detection and situational awareness using observability tools and the event intelligence platform. Integrates application and infrastructure data into the event intelligence platform and other observability tools, enabling automated ticketing and incident response. Coordinates incident response, analyzing data from the event intelligence platform and observability tools to speed recovery and communicate updates to stakeholders. Maintains detailed shift operator logs, documenting incidents, actions, tool configurations, and escalations during assigned shifts. Performs handover duties, ensuring clear communication of ongoing issues, system status, and pending tasks to the next shift. Develops and delivers training for monitoring teams on administration, configuration, and use of the event intelligence platform and observability tools for Level 1 and 2 support. Documents processes, tool configurations, and incident responses to support team knowledge and reduce downtime. Troubleshoots performance issues across applications and infrastructure and provides performance tuning recommendations as needed. Supports implementation of SLO/SLI metrics in collaboration with support teams and application owners. Participates in shift-based operations, including weekend or after-hours support as part of a rotating schedule. Obtains or maintains a Dynatrace Specialist certification (e.g., Application Performance Monitoring Specialist, Infrastructure Monitoring Specialist) relevant to team specialization within 6 months of hire. Education, Experience, & Skill Requirements Prefer technical or advanced degree - Bachelor's or Associate's degree in Technology, Engineering, or other related field. 4-7 years of experience in Information Systems, focusing on application and infrastructure monitoring. Strong expertise in designing and administering observability tools specifically Dynatrace but others such as ThousandEyes, Evolven, and event intelligence platforms. If you have the qualifications described and are interested in this exciting opportunity, please apply as soon as possible! Ranked a Top Staffing Firm in the U.S. by Staffing Industry Analysts for six consecutive years, Genesis10 puts thousands of consultants and employees to work across the United States every year-in contract, contract-for-hire, and permanent placement roles. With more than 300 active clients, Genesis10 provides access to many of the Fortune 100 firms and a variety of mid-market organizations across the full spectrum of industry verticals. Benefits of Working with Genesis10: Access to hundreds of clients, most who have been working with Genesis10 for 5-20+ years. The opportunity to have a career home with Genesis10; many of our consultants have been working exclusively with Genesis10 for years. * Access to an experienced, caring recruiting team (more than 7 years of experience, on average.) Behavioral Health Platform Medical, Dental, Vision Health Savings Account Voluntary Hospital Indemnity (Critical Illness & Accident) Voluntary Term Life Insurance 401K Sick Pay (for applicable states/municipalities) Commuter Benefits (Dallas, NYC, SF) Remote opportunities available For multiple years running, Genesis10 has been recognized as a Top Staffing Firm in the U.S., as a Best Company for Work-Life Balance, as a Best Company for Career Growth, for Diversity, and for Leadership, amongst others. To learn more and to view all our available career opportunities, please visit us on our website. Genesis10 is an Equal Opportunity Employer. Candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.