Membership Engagement Coordinator

Responsibilities:

Administrative Assistance:

• Support specialized membership categories through programmatic engagement, administrative assistance, and online community development.
• Assist with events and programs related to new members and attendees at conferences, including managing logistics for the Student Ambassador program and other assigned programs.
• Collect and track data across engagement programs, including managing program application processes, materials distribution, event planning, and processing stipends/travel reimbursements.
• Provide general administrative support to the membership team, including assisting with website updates, member communications, marketing, and data analysis.
• Perform other duties related to membership engagement and administration as required.

Membership Growth Assistance:

• Assist membership recruitment and retention manager in implementing strategies for membership growth.
• Prepare membership reports and prospect lists for marketing campaigns.
• Maintain and update membership records, including student memberships.
• Provide proactive support to members, answering inquiries and offering assistance via email and other forms of communication.
• Forward queries to the appropriate staff member when necessary, monitoring email inboxes.
• Provide general membership support to the membership recruitment & retentionmanager and other stakeholders within the organization as required.

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  High school graduate or General Equivalency Diploma (G.E.D.) required.

  
  

• Minimum of two years of related membership, engagement, or customer service experience is required.
• Experience at a non-profit or association is preferred.
• Experience working with databases and/or an Association Management System (AMS) is preferred.
• Familiarity with relational databases and reporting of membership Key Performance Indicators (KPIs) is preferred.
• Experience with NimbleAMS or Salesforce is preferred.
• Experience managing or supporting online communities is preferred.
• Proficiency in all Microsoft Office Suite products, particularly Microsoft Word, Excel, and PowerPoint, is required.
• Proficiency with Google Docs and other online shared document products is required.
• Strong organization, documentation, and prioritization skills are necessary.
• Strong written and verbal communication skills are essential.
• Excellent attention to detail is required.
• Ability to adapt to quickly changing schedules is necessary.
• Ability to work well with interdepartmental teams as well as independently is required.

Travel:

This position requires up to 10% travel to attend events and meetings, including the Annual Leadership Meeting, APS meetings, and travel to APS offices in Long Island, NY; Washington DC; and College Park, MD, as well as other off site locations for periodic meetings and training sessions.

Salary:

The salary range for this position takes into account various factors influencing compensation decisions, such as skill sets, experience, training, and other business and organizational requirements. The salary listed within the specified ranges considers relevant experience. Our compensation philosophy at APS aims to maintain salaries at the midpoint of the market. As a result, we typically hire within the target starting range. Exceptional, rare cases may merit reviews above target starting range for specialized or niche skills aligned with strategic operational goals.

Hiring Range:$48,262/year - $65,756/year (USD)

Target Starting Range:$48,262/year - $53,691/year (USD)

Work Environment:

As noted above, APS offers a "Remote First" workplace. Although our offices are located on Long Island, NY, College Park, MD and Washington DC, you can work from other places in the United States. We are flexible about work hours, but expect responsiveness during the core of the workday, Eastern Time.

Our Core Values:

• Scientific Method
• Trust, Integrity, and Ethical Conduct
• Equity, Diversity, and Respect
• Collaboration
• Education and Learning
• Speaking Out

Amazing 2025 Benefit Offerings:

• Flexible schedules and ability to work remotely
• 8% employer-paid retirement contribution
• Investment advisement services: 100% employer paid
• Medical benefits: PPO or HDHP option
• Employer contribution to FSA or HSA account, eligibility based on medical plan enrollment
• Lifestyle Spending benefit up to $2000.00 (USD) - 100% employer paid
• Dental benefits: individual coverage 100% employer paid
• Vision benefits: individual and dependent coverage 100% employer paid
• Basic Life & Accident insurance: employee coverage 100% employer paid
• Supplemental Life & Accident insurance, including spouse & dependent child(ren) coverage
• Disability insurance: employee coverage 100% employer paid
• Voluntary Accident & Critical Illness insurance
• Healthcare, Commuter & Dependent care flexible spending accounts
• Vacation: 15 days annually
• Generous holiday leave: 17 paid days of significance; includes one week closure at the end of December
• Personal leave: 4 days annually
• Volunteer leave: 1 day annually
• Sick leave: 10 days annually
• Bereavement & Compassion leave: 2 -15 days based on loss
• 12 weeks employer-paid family leave
• College tuition reimbursement plan
• Job related seminar & continuing education
• Professional Certification/Recertification 100% employer paid
• Training and professional development; access to LinkedIn Learning on-demand courses
• Employee Assistance Program
• Mindfulness Meditation: live and on-demand classes
• APS does not offer relocation assistance/costs

The American Physical Society is an affirmative action and equal opportunity employer. It is the policy of American Physical Society not to discriminate or allow the harassment of employees or applicants on the basis of race, religious creed, immigration status, alienage or citizenship, religion, color, ethnicity, sex, national origin, age, disability, marital status, familial status, protected veteran status, protected military status, physical or mental disability, sexual orientation, gender identity, genetic information, predisposing genetic characteristics, ancestry, domestic violence victim status or any other characteristic protected by law with regard to any employment practices, including recruitment, advertising, job application procedures, hiring, upgrading, training, promotion, transfer, compensation, job assignments, benefits and/or other terms, conditions, or privileges of employment, provided the individual is qualified, with or without reasonable accommodations, to perform the essential functions of the job. This policy applies to all jobs at APS. The American Physical Society is committed to providing access, equal opportunity and reasonable accommodation for individuals with disabilities in employment, its services, programs, and activities. To request a reasonable accommodation, please contact APS Human Resources at hr@aps.org. The "Know Your Rights: Workplace Discrimination is Illegal'' poster, prepared by the U.S. Equal Employment Opportunity Commission (EEOC), provides an overview of several laws that protect you from discrimination on the job, and several rights are afforded to you by these laws. The "Pay Transparency Non Discrimination Provision," prepared by the U.S. Office of Federal Contract Compliance Programs (OFCCP), provides an overview of several protections implemented to protect individuals working under federal contracts from discrimination when inquiring about or discussing compensation; these protections apply to all employees and applicants. The APS has a "remote first" concept that promotes equal treatment and equal access, independent of physical work location, with a majority of staff working primarily from remote work locations.

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