PATIENT ADVOCATE/RECEPTION SPECALIST

SCREENING FOR THIS POSITION WILL CONTINUE UNTIL THE JOB HAS BEEN FILLED.

Minimum: $20.00/hour Maximum: $25.00/hour

Position Summary:

The Patient Advocate investigates, resolves, documents and reports organization-specific patient and visitor complaints and concerns to leadership and staff. The Patient Advocate collaborates with departmental leaders in to ensure resolution of concerns presented by patients, families, visitors or other representatives of the patient. The Patient Advocate actively participates in the development and implementation of customer service and patient relations initiatives related to the facility's mission and goals.

The Receptionist answers all incoming phone call to CSH and provides clerical support to other Departments of the hospital. Communicate all messages accordingly. Communicate with Assessment and Referral Department for walk-in and scheduled patient arrivals including initial paperwork and assessment packets. Monitor lobby area and surronding camera dispays for patient activity. Receive incoming mail/deliveries. Receive and dispatch patient belongings brought from outside facility. Call CODES over overhead paging system and radio. Schedule mandatory training on Master log. Follow HIPAA guidelines outlined in Reception Guide. Assist with data entry. All other duties as assigned.

About Cedar Springs Hospital, our mission is to deliver the highest quality services to individuals and their families who are dealing with the ramifications of mental illness or substance abuse. Our formula for successful treatment includes innovative services using a level of care that is appropriate to each illness, individually tailored programs and highly qualified mental health professionals. Cedar Springs is dedicated to providing quality, multidisciplinary behavioral health care services to children, adolescents, adults and their families.

As a full-time employee of Cedar Springs we offer the following benefits:

Medical, Vision, Dental, Life Insurance

Short Term/Long Term Disability

Retirement Services

Paid Time Off

Education/Tuition Assistance

Employee Assistance Program (EAP)

Cedar Springs Hospital is in compliance with the Healthy Family and Workplaces Act (HFWA) and Families First Coronavirus Response Act (FFCRA)

Exemptions

1. Workers may be exempt from the vaccination requirements by providing a signed exemption form indicating one of the following:

1. Religious Beliefs
2. Qualifying Medical Reason

1. To be eligible for an exemption based on Religious Beliefs, the worker must provide a written statement describing the worker's sincerely held religious beliefs and how those beliefs conflict with Colorado's August 21, 2021 Public Health Order requiring certain healthcare workers to be fully vaccinated against COVID-19. The company may request supporting documentation to further evaluate the request for religious accommodation.

1. To be eligible for a Qualified Medical Reason exemption, the worker must provide a written statement signed by a physician, physician assistant, advanced practice nurse, or certified nurse midwife licensed in the State of Colorado stating that the COVID-19 vaccination for the employee, direct contractor, or support staff is medically contraindicated as described in the product labeling or authorized by the FDA. This statement should not describe the underlying medical condition or disability but should indicate the probable duration of the inability to receive the vaccine.

1. A record of signed exemption forms and statements submitted in support of the exemption request must be maintained in a confidential HR Medical file, separate from the Personnel File.

PHYSICAL REQUIREMENTS:
* Position requires walking, standing, sitting for prolonged periods of time.
* Vision and hearing sufficient to perform the essential functions of the job.
* Requires hand-eye coordination and manual dexterity.
* Regularly needs to bend, stoop and reach.
* Must be able to type, speak, read and write clearly and in English.
* Ability to distinguish telephone rings and to hear and speak clearly over the telephone.
* Must be able to lift over fifty (50) pounds.
* Flexibility in work hours.
* Ability to maintain patient / staff confidentiality.
* Emotional stability necessary to perform the essential functions of the job.
* Ability to handle multiple tasks at one time and prioritize these tasks.
* Valid Colorado driving license with good driving record

OTHER:
Performs other duties as may be assigned by the Chief Executive Officer.

SKILLS:
Working knowledge of medical terminology. Strong organizational skills. Strong verbal and written communication skills. Ability to multi-task. Typing 50 wpm with knowledge of grammar, punctuation and spelling. Knowledge of general office equipment. Requires organizational, verbal, interpersonal and customer service skills, the ability to read/comprehend written instructions and follow verbal instructions. Working knowledge of software programs such as Windows, Word, Excel, etc. Ability to maintain confidentiality. Ability to work mornings, evenings and weekends as necessary for reception coverage.

EXPERIENCE/EDUCATION:
1-3 years of relevant experience in a health care environment; experience in a Psychiatric setting preferred. High School diploma or equivalent required. Bachelor's degree in psychology or related field preferred.
STAFF DEVELOPMENT REQUIREMENTS:
Must meet or exceed hospital and regulatory agency training requirements.
EXPOSURE CATEGORY: I
Required tasks of the job routinely involve a potential for exposure.

EEO Statement

All UHS subsidiaries are committed to providing an environment of mutual respect where equal employment opportunities are available to all applicants and teammates. UHS subsidiaries are equal opportunity employers and as such, openly support and fully commit to recruitment, selection, placement, promotion and compensation of individuals without regard to race, color, religion, age, sex (including pregnancy, gender identity, and sexual orientation), genetic information, national origin, disability status, protected veteran status or any other characteristic protected by federal, state or local laws.

We believe that diversity and inclusion among our teammates is critical to our success.

Notice

At UHS and all our subsidiaries, our Human Resources departments and recruiters are here to help prospective candidates by matching skillset and experience with the best possible career path at UHS and our subsidiaries. We take pride in creating a highly efficient and best in class candidate experience. During the recruitment process, no recruiter or employee will request financial or personal information (Social Security Number, credit card or bank information, etc.) from you via email. The recruiters will not email you from a public webmail client like Hotmail, Gmail, Yahoo Mail, etc. If you are suspicious of a job posting or job-related email mentioning UHS or its subsidiaries, let us know by contacting us at: https://uhs.alertline.com or 1-800-852-3449.