Head of VIP Relations

Informa Markets, a division within Informa, creates global platforms for industries. We organise over 500 large-scale branded and transaction-oriented events in 14 specialist markets. These are typically not-to-be-missed annual events where buyers and sellers build relationships, see and show products and do business.

We also provide year-round online platforms where companies showcase their businesses and products and buyers conduct research, generating valuable leads, and we provide data and digital content that supports the flow of knowledge and transactions in markets.

South Florida Ventures is a division within Informa, creates global platforms for industries. We organize over 500 large-scale branded and transaction-oriented events in 14 specialist markets. These are typically not-to-be-missed annual events where buyers and sellers build relationships, see, and show products and do business.

Untitled Art, the international art fair that takes place annually in Miami Beach and is debuting in Houston this September, is seeking an organized, detail-oriented, and adaptable Head of VIP Relations to lead the VIP department for both fair editions. The Head of VIP Relations will serve as the public-facing representative, responsible for engaging and developing the fair's VIP audience and managing community development.

Role Accountability and Duties:

• Serve as the public-facing representative of the fair, engaging and developing relationships with institutions, exhibitors, collectors, curators, advisors, and other art professionals to foster overall fair development.
• Responsible for the management of the VIP database, including research, support, analysis, incoming registrations, updates and edits, and ongoing outreach.
• Manage and oversee all VIP communications, ensuring proper segmentation and dedicated outreach.
• Oversee and implement VIP development initiatives.
• Oversee the continued use of software and software updates and new features to manage, communicate, and coordinate all data related to the VIP department.
• Oversee and manage on-site and year-round VIP programs and VIP calendar, including museum and private collection visits, cultural partners, and additional local VIP benefits.
• Compile information about exhibitor activities for advising services, organized groups, and social media strategies.
• Organize and lead VIP tours during the week of the fair.
• Oversee the organization and management of exhibitor information and VIP guests.
• Organize in-person meetings with stakeholders and manage existing client relationships.
• Oversee the staffing of the VIP Desk.
• Assist with general administrative duties, such as managing archives, office supplies, and mail.

What you bring to the team:

• Bachelor's degree in art history or arts administration preferred
• Relevant art world experience preferred
• Excellent written and verbal communication skills
• Exceptional client service skills, with a calm demeanor and approachable manner
• Ability to work under pressure and collaboratively as part of a team
• Strong computer skills, including proficiency in Google Workspace and Microsoft Office, including Outlook, Word, and Excel
• Available to work evenings and weekends as necessary to support programming and events

The range for this position is $75,000 to $90,000based on experience.

This posting will automatically expire on 6/9/2025

Why work at Informa

We work hard to make sure Life at Informa is rewarding, supportive and enjoyable for everyone. Here's some of what you can expect when you join us. But don't just take our word for it - see what our colleagues have to say atLifeAt.Informa.com

Our benefits include:

• Freedom & flexibility: colleagues rate us highly for the flexibility and trust they receive, and we support a range of working patterns
• Great community: a welcoming culture with in-person and online social events, our fantastic Walk the World charity day and active diversity and inclusion networks
• Broader impact: take up to four days per year to volunteer, with charity match funding available too
• Career opportunity: the opportunity to develop your career with bespoke training and learning, mentoring platforms and on-demand access to thousands of courses on LinkedIn Learning. When it's time for the next step, we encourage and support internal job moves
• Time out: 15 days PTO, rising to 20 after three years and 25 after six years, plus 10 national holidays, a birthday leave day, and the chance to work from (almost!) anywhere for up to four weeks a year
• Competitive benefits, including a 401k match, parental leave, and an ESPP offering company shares at a minimum 15% discount
• Strong wellbeing support through EAP assistance, mental health first aiders, free access to a wellness app, and more
• Recognition for great work, with global awards and kudos programs
• As an international company, the chance to collaborate with teams around the world

We know that sometimes the 'perfect candidate' doesn't exist, and that people can be put off applying for a job if they don't fit all the requirements. If you're excited about working for us and have most of the skills or experience we're looking for, please go ahead and apply. You could be just what we need! We believe strongly in the value of diversity and creating supportive, inclusive environments where our colleagues can succeed. As such, Informa is proud to be an Equal Opportunity Employer. We do not discriminate on the basis of race, color, ancestry, national origin, religion, or religious creed, mental or physical disability, medical condition, genetic information, sex (including pregnancy, childbirth, and related medical conditions), sexual orientation, gender identity, gender expression, age, marital status, military or veteran status, citizenship, or other protected characteristics under federal, state or local law.

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