Correspondence Clerk - Fairfield, CA

Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health optimization on a global scale. Join us to start Caring. Connecting. Growing together.

The Correspondence Clerk is responsible for processing and managing incoming and outgoing correspondence related to healthcare payments. This role plays a critical part in supporting hospital and physician billing offices by ensuring timely triage of mail, accurate lockbox designation, and efficient communication flow. The ideal candidate is detail-oriented, self-starter, and thrives in a fast-paced environment where critical thinking and initiative are essential to success.

This position is full time, Monday - Friday. Employees are required to have flexibility to work any of our 8-hour shift schedules during our normal business hours of 8:00am - 5:00pm. It may be necessary, given the business need, to work occasional overtime. Employees are required to work twice a week onsite and some days from home.

We offer 4 weeks of on-the-job training. The hours of training will be aligned with your schedule.

If you are within commutable distance to the office at 4500 Business Center Dr. Fairfield CA 94534, you will have the flexibility to work from home and the office in this hybrid role* as you take on some tough challenges.

Primary Responsibilities:

• Triage and sort all inbound correspondence including payer responses, denials, patient mail, and Explanation of Benefits (EOBs)
• Assign incoming mail to appropriate departments or work queues based on established lockbox designation and payer rules
• Prepare and send outbound mail including appeals, payment letters, secondary claims, and other correspondence
• Utilize Office 365 tools (Outlook, Word, Excel, Teams) to maintain communication, documentation, and tracking of correspondence
• Log, scan, and archive all correspondence using internal systems for audit and retrieval purposes
• Perform quality checks to ensure accuracy and compliance with payer, HIPAA, and internal guidelines
• Collaborate with billing, posting, and denial management teams to escalate and resolve issues related to missing or misrouted correspondence
• Assist in special projects or reports as requested by leadership

You'll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

Required Qualifications:

• High School Diploma / GED
• Must be 18 years or older
• Proficiency with Office 365 (Outlook, Excel, Word, Teams)
• Comfortable working with high volumes of documentation and repetitive tasks
• Ability to work onsite up to twice a week at 4500 Business Center Dr. Fairfield CA 94534
• Ability to work full time, Monday - Friday. Employees are required to have flexibility to work any of our 8-hour shift schedules during our normal business hours of 8:00am - 5:00pm. It may be necessary, given the business need, to work occasional overtime.

Preferred Qualifications:

• 1+ years of experience in a medical billing, revenue cycle, or administrative office setting
• Knowledge of EOBs, lockbox processing, or payment posting workflows
• Familiarity with document scanning software and billing platforms (e.g., Epic, Cerner, or similar)

Telecommuting Requirements:

• Reside within commutable distance to the office at 4500 Business Center Dr. Fairfield CA 94534
• Ability to keep all company sensitive documents secure (if applicable)
• Required to have a dedicated work area established that is separated from other living areas and provides information privacy.
• Must live in a location that can receive a UnitedHealth Group approved high-speed internet connection or leverage an existing high-speed internet service.

Soft Skills:

• Self-Motivated & Independent - Ability to take initiative without constant supervision
• Critical Thinking - Ability to analyze and route correspondence correctly under minimal direction
• Detail-Oriented - Accuracy is key in sorting, logging, and routing sensitive financial data
• Team-Oriented - Works collaboratively across departments while maintaining ownership of daily tasks
• Process Improvement Mindset - Open to evolving processes and contributing ideas to enhance operational efficiency
• Strong organizational skills and attention to detail
• Excellent verbal and written communication skills
• Ability to work independently and manage time effectively

Physical and Work Environment:

• Ability to sit or stand for extended periods
• Handling paper files and keyboard input
• Ability to lift up to 25 pounds for handling mail trays or filing boxes

*All employees working remotely will be required to adhere to UnitedHealth Group's Telecommuter Policy

The hourly range for this role is $23.70 to $46.35 per hour based on full-time employment. Pay is based on several factors including but not limited to local labor markets, education, work experience, certifications, etc. UnitedHealth Group complies with all minimum wage laws as applicable. In addition to your salary, UnitedHealth Group offers benefits such as a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with UnitedHealth Group, you'll find a far-reaching choice of benefits and incentives.

At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone-of every race, gender, sexuality, age, location, and income-deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups, and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes - an enterprise priority reflected in our mission.

UnitedHealth Group is an Equal Employment Opportunity employer under applicable law and qualified applicants will receive consideration for employment without regard to race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, or protected veteran status, or any other characteristic protected by local, state, or federal laws, rules, or regulations.

UnitedHealth Group is a drug - free workplace. Candidates are required to pass a drug test before beginning employment.

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