Technology Service Analyst (Business Analyst) - Midvale, UT

BankTalent HQ
Competitive
vision insurance, parental leave, paid time off, tuition reimbursement, 401(k), profit sharing
United States, Utah, Midvale
Jun 03, 2025
Zions Bancorporation's Enterprise Technology and Operations (ETO) team is transforming what it means to work for a financial institution. With a commitment to technology and innovation, we have been providing our community, clients and colleagues the best experience possible for over 150 years. Help us transform our workforce of the future, today. We are seeking an experienced Business Analyst / Technology Service Analyst to join our team. As a Business Analyst, you will be critical to the success of our commercial lending team in supporting our lending applications. In this role you would translate business needs into technical requirements, working closely with our business partners, project management, and stakeholders. The successful candidate will want to be part of a motivated and driven team and work with respected leaders. This role also may involve incident and change management, troubleshooting, system monitoring, and coordination with internal teams and external vendors to ensure optimal system performance and service continuity. The ideal candidate will have the skills and experience necessary to: Develop user documentation, writing user stories, and departmental policies and procedures that impact the use of application systems. Perform and participate in the analysis, design and implementation of business processes and procedures following appropriate standards. Perform application troubleshooting and the coordination of incident resolution. Work with end users or vendors for problem resolution and make recommendations for improvements. Be responsible for facilitating new or enhanced change management requests and post change validations. Conduct user acceptance testing or test planning sessions. Act as a liaison to various departments, management, and staff to resolve problems and improve processes and procedures. Participate in projects as a Product Owner or team member. Perform other duties as assigned. Qualifications: 6+ years' experience in Business/Systems Analysis or Quality Assurance, project management, or other directly related experience. Proven experience in eliciting requirements and testing. Solid analytical, organizational, troubleshooting, and problem-solving skills. Solid presentation, technical and non-technical communication skills, both verbal and written. In depth banking and commercial lending experience is a plus. Experience with Agile project methodology is preferred. Experience testing with Behavior-Driven Development (BDD) tools, such as Gherkin and Cucumber, and associated methodologies is a plus. Solid interpersonal skills with the ability to work with both management and staff employees. Requires a bachelor's degree in computer science, business, finance, or a related field. A combination of education and experience may meet requirements. Visa Sponsorship: This Business Analyst position is currently not eligible for employment visa sponsorship (e.g., H-1B visa). This includes, for example, situations where a candidate may have temporary work authorization while enrolled in school or upon graduation (e.g., CPT, OPT) but would need H-1B visa sponsorship within a few years of employment in order to maintain employment eligibility. Location: Zions Technology Center - 7860 South Bingham Junction Blvd, Midvale, UT 84047 The Zions Technology Center is a 400,000-square-foot technology campus in Midvale, Utah. Located on the former Sharon Steel Mill superfund site, the sustainably built campus is the company's primary technology and operations center. This modern and environmentally friendly technology center enables Zions to compete for the best technology talent in the state while providing team members with an exceptional work environment with features such as: Electric vehicle charging stations and close proximity to Historic Gardner Village UTA TRAX station. At least 75% of the building is powered by on-site renewable solar energy. Access to outdoor recreation, parks, trails, shareable bikes and locker rooms. Large modern cafe with a healthy and diverse menu. Healthy indoor environment with ample natural light and fresh air. LEED-certified sustainable building that features include the use of low VOC-emitting construction materials. Benefits: Medical, Dental and Vision Insurance - START DAY ONE! Life and Disability Insurance, Paid Parental Leave and Adoption Assistance Health Savings (HSA), Flexible Spending (FSA) and dependent care accounts Paid Training, Paid Time Off (PTO) and 11 Paid Federal Holidays 401(k) plan with company match, Profit Sharing, competitive compensation in line with work experience Mental health benefits including coaching and therapy sessions Tuition Reimbursement for qualifying employees Employee Ambassador preferred banking products Apply now if you have a passion for impactful outcomes, enjoy working collaboratively with co-workers, and want to make a difference for the clients and communities we serve.