BU62P4 Sr Business Analyst

CAS uses intuitive technology, unparalleled scientific content and unmatched human expertise to help companies create groundbreaking innovations that benefit the world. As the scientific information solutions division of the American Chemical Society, CAS manages the largest curated reservoir of scientific knowledge, and for 118 years, has helped innovators mine, assess and apply that information to keep businesses thriving. The CAS team is global, diverse, endlessly curious and strives to make scientific insights accessible to innovators worldwide.

CAS is currently seeking a Sr. Business Analyst. This position will be located in our headquarters in Columbus, Ohio.

Position Summary:

The Marketing Applications Senior Business Analyst will manage a portfolio of marketing applications and serve in a technology and business process leadership role within marketing. The role will manage a portfolio of key marketing technologies and ensure that the portfolio within marketing is attended to in terms of implementations, updates, renewals, technical support, and maintenance. In addition, the role will be responsible for business process and application reviews to ensure CAS marketing processes and applications are fully optimized.

Job Accountabilities:

• Responsible for managing a portfolio of key marketing applications, ensuring contract procurement, user support, product updates, and the application's day-to-day operations are in order.
• Liaison working closely with technology, sales, and marketing peers for requirements gathering, support resolution, product administration, and planning
• Drive business decisions with regard to priorities, improving business processes and technologies, evaluating results, and formulating recommendations and solutions
• Working with business and technology stakeholders to implement new solutions and updates by leading multi-divisional efforts and projects, managing project scope, timelines, and actions to reach desired goals.
• Actively drive business decisions and priorities/solutions by engaging in conducting capability assessments for marketing tools and processes against CAS and industry standards
• Identify barriers and bottlenecks in business processes and/ or applications with thorough follow-ups to review, define, and recommend new business processes and/ or applications
• Strict adherence to processes related to established protocols around enhancement requests, new technology requests, and first-level triage support.
• Providing first and second-level problem resolution to end users.
• Ownership of an applications library within marketing, ensuring thorough and current documentation of key information
• Conduct reviews on business processes and application utility across the suite of marketing applications, ensuring utility and value requirements are being met
• Lead and manage change efforts across multiple divisions for business process changes, leading to more efficient and value-driven results.
• Partner and liaise with stakeholders to understand business needs and desired outcomes.
• Serve as a subject matter expert (SME), super-user, and product evangelist for various applications across marketing and sales.
• As needed, provide data and metrics to compile reports from various applications to drive data-driven decisions.

Qualifications:

• BA/BS degree in technology, marketing, or related field or equivalent combination of experience.
• 10 or more years with project management experience with expert knowledge utilizing a project management tracking system such as Jira or Smartsheet. Experience working in an Agile scrum environment implementing changes and enhancements to processes and or business applications.
• Lean Six Sigma certification are a plus.
• Demonstrated active problem-solving skills and creativity in working towards a solution-minded approach. Ability to take complex challenges and break them down to create and implement actionable plans.
• Ability to adjust to change, deal with ambiguity, surmount barriers, and demonstrate a solutions-focused focus, with a passion for innovation, discovery, and continual improvement.
• High level of collaboration, communication, and presentation skills. Ability to translate complex situations into understandable findings and actionable recommendations for business partners and leaders.
• Proficient in application testing methodologies and tools. Experience conducting functional, performance, and user acceptance testing.
• Three or more years of experience with using sales or marketing tools such as Eloqua, Salesforce.com, Hubspot, Google Analytics, and/ or any equivalent CRM, MAT, ERP, or digital marketing tool.
• Familiarity with database management systems (e.g., SQL Server, Oracle, MySQL).

CAS offers a competitive salary and comprehensive benefits package, including a generous vacation plan, medical, dental, vision insurance plans, and employee savings and retirement plans. Candidates for this position must be authorized to work in the United States and not require work authorization sponsorship by our company for this position now or in the future. EEO/Minority/Female/Disabled/Veteran.